Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-67 of 67 reviews
Rated 2 out of 5 stars
Looks good but can't hold temperature.
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Can't Hold the temperature for more than 24hours. You have to reset the temperature every 24 hours. It looks good but is absolutely worthless to me.
No, I would not recommend this to a friend
Brand response from Nest Support
Posted .
Hi Michael, thank you for sending in your feedback on your Nest Thermostat. We can see that you're experiencing some difficulties with holding the temperature for more than 24 hours. We'd like to know more details on your thermostat and how you use it so we can help find a resolution for you that may improve your experience. We recommend that you reach out to our support specialists by visiting our Google Help page here: https://support.google.com/googlenest/gethelp
Rated 1 out of 5 stars
Does not work at all
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This thermostat has never worked properly . Tried calling Google support but is a useless one.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Ecobee is for Me. This was a Waste
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Thermostat worked from December until March when i had to call professional hvac people out & replace it with a ecobee. There was a recall on my model and Best Buy didnt inform me.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Not a good product
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought 2 of these units. Installed one properly, it worked just once in starting AC unit, then stopped working. I checked online for any clue, but couldn't make it work. Returning both units.
No, I would not recommend this to a friend
Brand response from Nest Support
Posted .
Hi, thanks for choosing our Google Nest products. We're sorry to hear that one of your Nest Thermostats stopped working. If you're willing to try, we'd like to help you with your concern. Our dedicated team of support specialists would love to work with you and see how we can help you best. Please consider reaching out to our support team here: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
Customer
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I ordered two digital thermostats on 12/2222, but I only got one. It was terrible! I was really disappointed because I really needed to receive these items together and on time.
I would recommend this to a friend
Brand response from Nest Support
Posted .
Hi GeoffreyK, thanks for choosing our Google Nest products. We're sorry to hear that you only received one package. We recommend reaching out to BestBuy for further assistance with your concern.
Pros mentioned:
Overall performance, Remote control
Rated 5 out of 5 stars
Google thermostat
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great, can change temp from anywhere, in or out of the house. It's sleek and modern looking. We love it!
I would recommend this to a friend
Rated 5 out of 5 stars
great programmable Thermostat
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This reviewer received promo considerations or sweepstakes entry for writing a review.
great programmable Thermostat, It has a intelligence built in and learns through daily usage and adapt wit new settings.