Customer Ratings & Reviews

We purchased this vacuum in late April 2015, the cord no longer rewinds and the unit will not turn off at the switch, we need to plug and unplug it to turn it off. We moved into a new home that had homes being developed around us so we had dust being tracked on our floors. When we initially used the vacuum it picked up the fine dust but that only lasted a couple of months, it no longer picks up everything on the floor. To start off, this is an awful design, the holes in the canister stops up. I have had to unscrew the entire canister to clean it out which is not an easy feat. We are 65 years old and do not have pets or high traffic so this should have lasted longer than it did. Our last Hoover lasted 22 years with an occasional belt change. Save you money and get a Sharp!

So, I bought this vacuum for our beach place. We don't go there all that often but we vacuum each we go. We replaced an older Riccar vac and noticed immediately that this one didn't have the same suction as the old unit. I probably should have returned it immediately but there is just something odd to me about returning a vacuum cleaner. This weekend, I reached my limit with it. I was vacuuming the sofa and it clearly wasn't picking much up. The canister was empty and I checked the hose for obstructions. This machine just doesn't clean very well. There are other things that are annoying too. The self winding cord works but the cord isn't as long as my old vac so keep unplugging and finding another outlet. The on/off swithch is in an inconvenient place (sounds like a little thing but it gets annoying) This unit wasn't a lot of money but it is a real shame that Hoover would put their name on such a poor product.. I'll be buying something else before my next trip to the beach...

Poor suction, Loud, pain to empty and began to self destruct 6 months in and began smelling like it was burning .

I have never heard such a noisy vacuum cleaner (or anything this noise other than a jet engine, maybe). It is ridiculously loud. The worse part is that it does not clean hard floors at all. It is useless for what I bought it, and extremely annoying. A complete waste of money. And because we did not try it early enough, we can no longer return it.

I am very disappointed about this vacuum cleaner. It is very heavy, very difficult to manouver, difficult to empty, difficult to reach crevices, does not have a good suction and it is extremely noisy. I recently replaced it by a canister vacuum and am very pleased by the new one which was more expensive but worth the difference.

I bought this vac for our 2nd home. Not a rental and used maybe 50 nights a year so light duty for a vac. The suction was not as good as the very old vac we replaced and the cord is quite short. Ended up getting a Shark to replace this which works fine...

Had to replace vacuum cleaner once before, it broke a second time, didn't get the same product, when it work it was great but didn't last but only a few month before it did it again, good thing I had tge protection plan

Height adjust was not functional. Called Hoover and gave me the run around and made me cut my cord And send them pictures!!! In order to get a replacement, after that I told them to give Me a refund and that there customer service was a sorry operation. After hours on phone they agreed to refund (oh yea I got irate) I told them I didn't want a new one cause I never wanted to deal with there sub par service again. still waiting on refund check!!!!!

Worst vacuum I ever purchased. I will never buy a Hoover again. I always trusted Eureka and should have bought that brand in the first place. The Hoover had a leakage issue right out of the box. I googled to see why a brand new vacuum had no suction and a high pitch whistling sound on top of the loud motor noise. The answer I received was that there was an air leak somewhere on the body or hose of the vacuum. They gave serval ways to test the machine to find the leak. Why would I even try, the vacuum was brand new! Back in the box and back to Best Buy. My new Eureka works great!

Did not even last for some months. Makes big noise while using it. Would not recommend.

This vacuum didn't last. It lost suction and was a poor purchase. I don't recommend

Whoever is responsible for this product should be ashamed of themselves. This is an example of the bare minimum -- the roller brush does not have an "off". so if you use the hose feature, you have to make sure the vacuum is not destroying the carpet. It is so obvious this is the cheapest way they could make this vacuum -- even the on/off switch is located on the main body section, not hear the handle. We are going to return ours.

This is the second one of these I have bought. The first one was wonderful, just wore out. This one did not work the first time out of the box. Working with Hoover has been a nightmare. I have now taken it to a service center and they too say Hoover is tough to deal with. Don't buy this!

I don't know if I just got a defective one or if they just suck. Ive had it for about 3 weeks and all of a sudden it stopped working. I am glad i got GSP and hopefully Im able to get a gift card rather than a same one. Do yourself a favor and don't buy the cheapest one you find

I am not sure if it a design flaw or a bad belt, but I had to put the belt back on 7 times in 3 weeks of using this vacuum. The vacuum was great at picking up dirt, but Hoover needs to work on the belt issue. Looking into this model more, I found many other people had the same issues with the belt.

This thing is a joke. I bought it for a cabin we only frequent a couple times a year. Maybe used it a dozen times and it overheats after 5 minutes and then is unusable for about an hour. Then you can use it for another 5 minutes before it overheats again

After 45 days of using this, the suction became weak and unusable. I cleaned the filter and everything but it did not solved the problem. It also produced a burnt smell. I did not buy a geek squad warranty so now I need to contact the manufacturer.

This vacuum is simply too heavy and difficult to use. It has to be lifted when moving from hardwood to carpets or it snags fringes on rugs. Also, the tools aren't easy to use.

This item is junk. Does not keep dust compartmentalized, instead it flies everywhere and parts your supposed to be able to pull apart to clean, CAN'T!

It has a hardwood floor setting but it doesn't do a bit of good. Instead of sucking up the dirt and debris, it just kicks it backwards. Wish I had returned it when I had the chance.