Customer Ratings & Reviews
- Model:
- HP SMART TANK 6001/2H0B9A#B1H
- SKU:
- 6498188
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the print quality, ease of use, and easy setup of the Smart Tank 6001 printer. Some customers have experienced issues with WiFi connectivity and reliability, while others have reported paper jams and difficulties with scanning.
This summary was generated by AI based on customer reviews.
Not HP performance
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is well below the quality and performance one would expect from HP
No, I would not recommend this to a friendBad printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely bad product. We had to exchange it few months after purchase and the New one is also not working well definitely not recommended
No, I would not recommend this to a friendNo bueno
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No stars , Dose not work , plugged it it and all flashing lights and dose not work not sure if defective but will be returning
No, I would not recommend this to a friendDon't buy HP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't use drivers - instead an app that you have to open to print. Prints .pdfs from the app, e erything else from the program you use - still you have to go back to the app to approve printing. The app will show the printer not available when it in fact is.
No, I would not recommend this to a friendHP Smart Tank Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer setup software is horrible! Don't waste your time with this printer where actual support does NOT exist!
No, I would not recommend this to a friendA dud. Do not buy this product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A complete disappointment. It is an unreliable printer. Stay away!!
No, I would not recommend this to a friendSublimation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this printer because I searched sublimation printer and this printer popped up. Yet I can’t get it to print sublimation so I’m very disappointed spending this amount of money & not receiving what I thought I was getting.
No, I would not recommend this to a friendnot good product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's the worst product ever. the print heads keep going out. I spent 65 bucks buying more and they are out again. buyer beware!!
No, I would not recommend this to a friendL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer set up is awful— very long time - instructions terrible
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work most of the time. Wish I didn't buy a wireless printer.
No, I would not recommend this to a friend Unstable printer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer has problems keeping connected to my devices and having a stable wifi connection. I have to wake up printer in order to print. Do no recommend, I wish have never bought this printer and returned for full refund.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has failed to maintain a reliable wireless connection. I can certainly understand why dealing with this so frequently would be tremendously frustrating. I want to help you remedy this problem, so I’ll suggest some resources aimed at reaching that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100178884
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
DO NOT BUY THIS PRINTER!!!!!!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst piece of junk to ever be called a "printer." You'll unbox it. You'll follow all setup directions. The problem? It requires HP Smart software in order to run. Why is that a problem? It's a problem because HP never included the Smart Tank 6000 series in their list of printer drivers. The drivers don't exist. Don't be duped into buying this printer. You'll end up stuck with a $300 paper weight.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you ran into software difficulties when setting up your printer. Your frustration comes as no surprise, considering you could not find the drivers for this model. I want to help you get the device set up and installed, so I’ll suggest some resources I hope will reach that end.
First, you can find drivers and related software for this printer on our support site here:
- support.hp.com/us-en/drivers/selfservice/hp-smart-tank-6000-series/2100178737/model/2100178884
You can find a setup tutorial as well as the main user manual, how-to documents, troubleshooting guides and other material specific to this printer here:
- support.hp.com/us-en/product/model/2100178884
If you need further assistance with drivers, setup or anything else, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Mrs.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer has been a horrible experience. I have spent hours on the phone with Best Buy personnel as well as my Internet provider. I am advised it appears to be a defective machine. Very very disappointed and without a printer for many days.
No, I would not recommend this to a friendReturned printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t have anything good or bad to say about the printer, I never got to use it because when he was installing it and found out I didn’t have Wi-Fi. He told me that I would not be able to use it for what I wanted to, so I had to return it.
No, I would not recommend this to a friendPain In the butt
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printers are no longer easy to set up unless you're a geek. Fed up with technology.
No, I would not recommend this to a friendFrustrated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Twice this printer quit working and I left a message for the installer and he never got back to me.
No, I would not recommend this to a friendDon’t Buy. Avoid
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy it never worked. HP offered no help. Because I didn’t use it right away Best Buy didn’t allow a refund or return.
No, I would not recommend this to a friend123
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get it to work even after being on the phone with customer service
No, I would not recommend this to a friendHopefully Just Lemon?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer head was not working at all right out of the box. Returned.
No, I would not recommend this to a friendDidnt get to use it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return because the printer cover would not shut. Just took it out of the box and followed instructions and could not close cover.
No, I would not recommend this to a friend