Customer Ratings & Reviews

Setting this printer up was so easy. The instructions were on the letter. The print quality is exceptional.

Love ittt. I use it for all my personal activities and my daughters school work. Is Amazing

Very good and simple to use…. Connected to all of My devices making My work so mush easier.

Love the printer. The hinges on the flatbed scanner are weak and subject to breakage. Treat the unit with care. I've had to use the the "universal reset (unplug the device)" when it doesn't boot up with the system. The print quality is great.

Easy to setup and use. Works well on internet printing

This was definitely worth the investment. Easy setup, quick and quality printing. So glad I purchased this!

This has been a GODsend in my classroom this year! I create all of my own materials (pisters, nanipulatuves, games, vicabulary) and the fact that I do notneed to buy ink monthly is a huge savings for me. Absolutely worth the money. :)

Associate that checked me out we sooo very helpful with everything. Knowledgeable and personable with an expert understanding of the product offerings.

I haven't had this item long, so I can't really rate it right now, but so far so good. I am giving it a 5 star because of the outstand help I received from the Chardae. She was very Helpful

I love my new printer. I’m still getting acquainted with it. The colors are beautiful!

This is by far the best equipment bought. Fully impressed with the set up, printing quality, can print straight from my phone, scan documents to email with ease. Just happy with this purchase, not 1 compliant at all.

STevie.. gave excellent customer service....I had to return an item....and I will be back for future service and product.s.. Thank you!

Very happy with the always great HP quality and easy setup.

Just like several other reviews, my install resulted in the dreaded “waiting for setup ro complete” message on the printer’s display, which everything i could think & try for 1.5 hours didnt resolve. Ive been biulding PCs since 8088’s & DOS, so I’m quite familiar with needing the get the latest drivers and/or firmware. Built more PCs & bought/connected more peripherals than I can recall in the past 30+ years but once you get HP’s dreaded message, there’s no going back. Biggest mistake was following their HP manual included with the printer, which recommends their Smart app and using a mobile device. It took me 2 hours of chat w/ the HP rep where 1.5 hours had her logged into my PC to reset the printer twice, where even she couldnt get it fully connected until after the printer took a background software/firmware update on its own (w/ absolutely no indication it was doing this until after it completed it). Wish i could get the lost wasted 3.5 hours of my life back. Shame on you HP for your own documentation with the printer being so vaque & misleading. Bottom line: If you are a PC or Mac user, do the setup on your computer and foregoe their #1 step that suggests using their HP Smart app & your mobile device! Bought this HP Smarttank 7602 to replace a failed OfficejetPro 8600 (which I had first completely removed/uninstalled all software, so was starting with a clean slate). Build qualty of the 8600 was superior to the thin flimsy plastic of this 7602 & the original setup of the 8600 was a dream compared to this…

AMAZING QUALITY. EASY SET UP. LOVE THE ABILITY TO PROVIDE USER ACCESS TO THE WHOLE FAMILY.

Good quality printer. Very easy to set up and use. Great for home office

Prints and works well. Difficult to set up software, but it was during a time of a national internet problem.

Excellent experience and great product. Very easy to install. It works like a dream. Have had many printers and this is the one 2 purchase.

While setup was not seamless (had to remove and reinstall hp app several times), printer function is exceptional. WiFi connection is stable, print quality and speed are great. I like the paper tray and it’s capacity. Overall I’m very happy with this purchase.

The Printer is very good but Geek Squad was not. I had the printer for 3 weeks and they made 2 house visit and were not able to get it to work. I had HP support do the installation.