Customers express satisfaction with the Smart Tank Plus 651's print quality, ease of use, and overall performance. Many appreciate its simple setup and quiet operation, along with its compact size. However, some users experienced connectivity problems. A few customers felt the printer was expensive.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 796 reviews
Rated 5 out of 5 stars
Printer
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This printer does exactly what I want to do plus I don’t have to worry about constantly running out of ink.
I would recommend this to a friend
Rated 5 out of 5 stars
Better than expected
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Although it is expensive for its tag price in the long run your savings pay for itself on its ink. Not the best but decent print quality and lots of features like airprint and remote printing.
I would recommend this to a friend
Rated 1 out of 5 stars
Ink cartridge that came with it is cor older model
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Error message saying cartridges arent a match even rhoufh the cartideges came with the all n one.
No, I would not recommend this to a friend
Pros mentioned:
Print quality, Wireless connectivity
Rated 4 out of 5 stars
Fraction of a penny per page, slow but detailed
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This reviewer received promo considerations or sweepstakes entry for writing a review.
One thing about printers is having to replace the cartridges, which some can cost more than the printer itself. Recently several printer manufacturers have come out with models similar to this HP Smart Tank printer where you just replace the ink, instead of the full cartridge. However, this is the first one that I have seen that you still install a cartridge, just the difference is that it refills from the tanks. The cartridge looks like any other printer cartridge for the most part, with the built in printhead. So, should anything happen to print head quality, this is a part that could be user replaced. I don’t know the actual milliliter capacity of these cartridges, but you can see in the picture the comparison of the ink bottles and tell that it is going to be able to fill it up several times over.
Setting up the printer does require removing some transportation parts, installing the cartridge/printheads and filling the tanks for the first time. The process is relatively mess free, as I found it messier to peel the safety seal of the bottles than anything else. The instructions are simple and you have multiple ways of connecting to this printer. One thing I have seen an issue with other printers is that they only have 2.4 GHz wireless, which can be difficult in some areas. This HP printer also has 5GHz, as well as USB, Ethernet and WiFi-Direct. You can also use other features to print such as AirPrint, Google Cloud or HP ePrint which gives you an email address to send attachments to be printed directly to the printer. By default, this feature is enabled with a ridiculously hard to remember email which can only be changed through your HP account once this printer is added to it.
The directions tell you to get the HP software, drivers or app. However, I was able to print from my Android phone and computers on my network without any additional installation. Once installed, the HP Smart App on Windows 10 instantly found my printer and provided a simple interface to manage the printer. The HP Smart App on the Android phone required that I install the HP Print Service Engine, even though it worked without either apps to start with. However, the interface and options are the same as the PC app. For full feature control of the printer, the best way is to connect to it through a browser using the IP.
Print quality, when set to best, is really good. I printed several photos and compared to other inkjet photos I have printed, I was amazed at how colorful and glossy they came out. The only downside of higher quality is speed, especially mixed color pages which get 3-5 pages per minute, doing color copies at 2 PPM with default settings. Scanning even seemed slow, especially if you decided to crank the DPI up. Which is maxed at 300dpi for the feeder and 1200 for flatbed scanning. Another downside to the 651, though it comes with an automatic document feeder for the scanner, does not have an automatic duplexer. So, double sided printing requires manually returning pages to the feed tray and hitting continue on the computer, not even the digital display of the printer.
If you aren’t concerned with speed or duplexing, but know you print a lot, maybe a mix of photo and documents,there is no comparing a fraction of a penny per page in ink. With black claiming about 6,000 pages a bottle, compared to XL cartridges that come in at less than 1,000 and cost twice as much, it’s hard to beat. Especially when it comes to color cartridges that typically handle far less, these bottles claim up to ~8,000. I’m not going to test that theory any time soon, but with a fair amount of documents, photos and full page photos the tanks look to have barely moved.
I would recommend this to a friend
Rated 2 out of 5 stars
Streaky color prints
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
worked OK for a year but now it won't print in color without streaks. Cleaning print cartridges doesn't help
No, I would not recommend this to a friend
Pros mentioned:
Print quality, Size
Rated 4 out of 5 stars
Great Little Printer with LOW Operating Costs
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The HP Smart Tank Plus 651 All-in-One is my first look at a refillable ink reservoir printer system, and I am exceptionally impressed, it’s like where have you been all these years!
After receiving the 651 I went looking for a fitting place do add the printer to our network and found a spot in my kid’s room. The smaller footprint works exceptionally well in our application, a welcomed addition to our network. Perfect for the student who is hard at work.
Next follow the setup in the HP pictorial quick start guide which clearly illustrates/explains everything you need to get unpacked and preparing the printer for first-time use.
After filling ink reservoirs and installing two print heads (simple) - Download/install HP Smart App to PC or mobile device. Highly appreciate that you can use the app with a PC and not be tethered to a mobile or tablet.
On HP Smart app scroll screen to the “Add New Printer” option and continue with set up.
Joining the network was simple task using the settings on the printer’s Touch Screen. The printer does not have an Ethernet RJ-45 connection, I prefer to use a wired printer but most users today I am sure use Wi-Fi which connects simply.
Setting the up the Smart Tank 651 and getting on-line took about 30 minutes, simple, easy and straight forward.
All options you need are accessible through the 2.2” mono Touch Screen as well as through HP Smart App. The menus are setup intuitively on the printer, intuitive and easy to manage.
All printer settings are accessible in HP Smart, personally I prefer to manage the printer through the HP Smart app. Any info you need for the printer are easily located in HP Smart, an excellent program and has been a great addition to the HP printer line.
The new Smart Tank system I like, a lot. It is reducing the waste of materials and resources (planet friendly) and hopefully saves on ink expenses.
Did a little comparison shopping comparing the Smart Tank HP31 70ml bottle to the HP 951XL which holds 25ml. The price I found for the Smart Tank HP31 is $17.17 where the HP 951XL for our other HP Inkjet sells for $35, this could represent a very considerable savings in expenses, if these prices hold.
Good Stuff:
- Color Ink bottles are 70ml each
- Black Ink bottle is 125ml
- Color ink wells hold 70ml
- Black ink well holds 135ml
- All ink wells are transparent in the front showing ink levels – great idea
- Two Years ink included – “up to 6000 color pages or up to 8000 black pages” - Impressive
- 35-page auto feeder
- Fast Wi-Fi – dual band
- USB 2.0 LE
- ISO Print speed – Black 11ppm/Color 5ppm
- Mobile printing compatible with Hp Smart app, HP ePrint and AirPrint
- Scanning and sharing to the cloud
- Sheet capacity – 100 Letter/legal with 30 sheet output tray
- Small footprint
- Excellent output
Designed for light workloads and would fit right in many offices, homes or student dorms.
I would recommend this to a friend
Rated 1 out of 5 stars
Not recommended
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Always Scratches in the middle when you print, for $400 up printer it is not acceptable!
And also in the app, it’s always display its hp 650 not what I bought 651!
Best printing software ever
No, I would not recommend this to a friend
Brand response from HP Team
Posted .
Hi there.
I'm sorry to hear that your printer has performed poorly. I can readily understand why the print quality issue and puzzling software display you describe would be a troublesome start to owning a new printer, so I’ll point you toward a resource and provide some information I hope will help.
I can’t tell from your review what’s causing the scratches in the center of your prints or why the model number in the app doesn’t match the printer itself, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number - Serial number - Your location - Case number (from any previous contact with HP support
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith HP Care hp.com/support
Pros mentioned:
Ease of use, Print quality
Rated 3 out of 5 stars
More Ink, Less Printer
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The trend with printer makers nowadays is to give more ink, but that doesn't come without a cost or tradeoffs. With the HP Smart Tank 651 its immediately obvious that the tradeoff in more ink = less printer and lower quality. I'd say for the price you're getting $300 or 2 years worth of ink with a $150 printer that may not even last that full 2 years.
The 651 is disappointing in almost all aspects for anyone who has used HP's extremely durable and easy to use Officejet line of printers.
-Build quality is subpar, its extremely light and flimsy right out of the box.
-It has a BLACK AND WHITE and NOT color LCD display and it is TINY overall.
-The top scanner and doc feeder tray is super flimsy
-All capacities from the built-in paper feeder to the copy feeder on top of the scan tray are vastly reduced.
Literally the ONLY positive of this printer I can find is that it comes with a TON of ink. Overall it is very easy to use and set-up, the HP Smart app is very good and makes set up and printing a breeze. It also functions fine, I just don't know how durable it is given how cheap it looks and feels.
This is a decent printer for those who want low maintenance printing and easy set-up without worrying about ink for a few years. However, for the price, I still prefer my much more robust Officejet printers, the latest of which the HP Officejet Pro 9020 makes this look like a toy.
No, I would not recommend this to a friend
Pros mentioned:
Print quality, Setup, Wireless connectivity
Rated 5 out of 5 stars
HP Smart Tank Plus 651 Inkjet Printer
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent, easy to set up, not any problems at all getting started. Includes plenty of ink to begin right away. Being able to control amounts of ink as you go is a brilliant improvement over ink cartridges. especially for using black ink. Added bonus of being able to connect with a USB cable instead of being dependent on wireless only. Print quality on a test photo looked super good. Have not owned it long enough to tell if if may be higher maintenance later, in case it is not used frequently.
I would recommend this to a friend
Pros mentioned:
Wireless connectivity
Rated 4 out of 5 stars
Great looking, quality printing and convenience!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I'm loving this printer. Its very nice looking, the white accent is welcomed. I like that its not bulky at all, compared to other all in ones, It has a very flat low profile. Setting it up was easy, you can either use a pc downloading HP's software, or you can use their mobile app. You pour the ink containers into it, and then install the printer heads. (the box says they include ink to last for at least 2 years, so that is still to see...). Be aware though, this printer is more designed to be used via wireless out of the box, as it DOES NOT include an USB cable (nor a telephone cable for the fax function), at least those were not in my box...Those cables are so cheap, that I feel HP should have at least included them to add more convenience on how the user is going to decide to use the printer.
I'm loving that to scan, you have to options, you can either feed the paper from the top tray and it will take it (kind of like the ones you will see on a big office printer), or you can open the scanner bed and scan the "old fashioned" way. Very convenient.
The paper feeder is good enough, but I wish it would fit more pages, so I don't have to keep putting more pages manually, but I guess its a trade off, since the printer is so thin, considering its an all in one.
It also has a fax function (and line pass through), in case its needed.
I highly recommend it to anyone looking to setup a small/home office and save on ink. As the you are only replacing the ink itself (the printer heads stay on the printer), they cost way less than the old printers were you would replace the whole cartridge containing the connector, logic and ink.
I would recommend this to a friend
Pros mentioned:
Ease of use, Print quality, Setup
Rated 5 out of 5 stars
Nice Printer
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this printer after my Epson just quit printing anything black. It was easy to set up and connect my devices to through by Wi-Fi. I haven't printed anything in terms of photos to see the quality, but for documents it is clean and surpasses my expectations for my home office. I also liked when setting the printer up after powering it up, it had video options if needed for anyone that might experience some complications from it.
I would recommend this to a friend
Pros mentioned:
Print quality
Rated 5 out of 5 stars
Laser like black prints w/ quality color
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I wasn't sure we would switch back to an inkjet printer after using a laser for the last 5 years, but I am sure glad we did!
We already printed our 50+ Christmas cards this year, full page card stock, then each cut down to two 5x7's. The paper fed well and the printed product was impressive. Bright color, sharp edges, on some tough to print on glittery holiday stock my wife picked out
Out of the box, the printer does take a lil bit of setup. Carefully remove the secured tape areas, follow the instructions carefully, and you will be printing in no time.
I really like that the print heads are swap-able, but the cartridges are built in and refillable. This should solve two of the major issues with printers in cost of ink, and fixed print head getting gunked up, requiring maintenance most home users will not do.
Device connected to wifi very easy, and we easily added it to all 4 Win 10 computers in our home, as well as the HP Smart print app on our mobile devices.
You can take a photo of a document as a copy with your phone, and send it to your printer no matter if you are 5 feet, or 5000 miles away.
Very happy with this printer, only thing I wish it had was a large paper capacity. Other than that, this is a winner!
I would recommend this to a friend
Rated 4 out of 5 stars
Great ink tank printer
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The HP Smart Tank 651 wireless all in one printer is easy to set up and prints great. Setting up the printer was easy and straight forward. HP provides easy to follow documentation and they also recommend that you keep the box and packing materials to secure the printer if you plan to transport it anywhere, especially the box that holds the print heads in place. There are a few steps in the setup and initialization, after powering it on, takes a few minutes, then follow the prompts and prepare the ink. They are spill free and easily snap into place to fill up the tanks, be sure NOT to squeeze the bottles. After you fill up the ink tanks, you must install the print heads and then you are prompted to print out an alignment page and you use that to calibrate the printer. Be sure to download the HP smart app or visit 123.hp.com to finish the setup of your printer. This is when you connect it to your Wi-Fi and complete the set up. I have had other “tank” type of printers and this is the first one that I have had that actually has separate print heads. I am happy with the overall operation of this printer.
The ADF on top works well for scanning and copying. Printing is great on this printer and I am sure with it being an HP it will run forever and always just work. HP states that this will print 22 pages per minute at the fastest (draft) setting. It also has fax color as an option, but I don’t have a phone line and I was not able to test this out. I have had great luck with their printers in the past and this one seems well built and I have no worries about it. Printing from your mobile device is also supported here, I used the HP Smart App to accomplish this, but it also supports Apple AirPrint as well.
The best part of this printer is that you are given two years of ink in the bottles and depending on your printing it will easily last you that long with normal home use. These types of printers have flipped the conventional pricing for home printers. They are more expensive upfront, but the consumables are inexpensive, and you end up saving a lot more money this way.
Pros:
2 years of ink
Printer speed
Color Fax option
Duplex printing
HP Smart App
Cons:
upfront price
I would recommend this to a friend
Pros mentioned:
Print quality, Setup
Rated 5 out of 5 stars
Awesome oroduct
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve been using the HP Smart Tank printer for a few months now, and I can confidently say it's one of the best investments I’ve made for my home office. The setup was incredibly simple—HP’s step-by-step instructions made the whole process smooth and stress-free.
The print quality is outstanding, whether I'm printing documents or full-color photos. Text is crisp, colors are vibrant, and there’s zero smudging. But the real game-changer is the ink system. The refillable tanks are super easy to use, and the included ink bottles lasted me way longer than I expected—I've already printed hundreds of pages and still haven’t run out!
It also connects seamlessly to Wi-Fi and works great with the HP Smart app. I can print from my phone in seconds, which is a huge convenience. Plus, it's surprisingly quiet and fast for such a compact machine.
If you’re tired of constantly replacing cartridges or dealing with unreliable printers, this is the one to get. HP nailed it with this Smart Tank series!
I would recommend this to a friend
Pros mentioned:
Print quality, Setup, Wireless connectivity
Rated 5 out of 5 stars
Best Printer
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy set up! No mess and works perfectly. Print jobs are sharp and I love that I can print directly from my phone or laptop.
I would recommend this to a friend
Pros mentioned:
Ease of use, Print quality, Setup
Rated 5 out of 5 stars
Dot Dot
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This printer is an easy set up. Photo are crisp and clear just like a professional photographer. Printing also great in black and white and in color..
I would recommend this to a friend
Pros mentioned:
Ease of use, Print quality
Rated 4 out of 5 stars
Printer is a good quality
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The reason I didn't say great on this printer is because for all the bells and whistle it does have I'm kind of disappointed it doesn't print documents faster. Overall though it does print good colored pages. I love that it comes with all the ink! Also that when you fill the tanks you can do so without a mess very mess free! Connecting to different devices is fairly easy too. I'm happy with my purchase! I would definitely recommend it to a friend or family member! I bought one because a family member had one lol!
I would recommend this to a friend
Pros mentioned:
Ease of use, Print quality, Setup
Rated 5 out of 5 stars
hp printer
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So easy to set up, great prints - love that I can sit on the couch & print my documents!
Only challenge is that it doesn't hold a lot of paper so large print jobs require refills!
I would recommend this to a friend
Pros mentioned:
Ease of use, Setup
Rated 4 out of 5 stars
Great entry level HP Printer.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to install and use via hardline or WiFi. Does not have paper tray- did not check prior to purchase. Easy fill tanks are nice. Unit prints quietly.
I would recommend this to a friend
Pros mentioned:
Ease of use, Print quality, Setup
Rated 5 out of 5 stars
Love my new printer
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Veryeasy setup, love the ink tanks, copies look great!