Customer Ratings & Reviews

Before even starting the install they were very straight forward on the pros and cons with the type of install and shared thoughts and recommendations which was greatly appreciate. Awesome consultant work!

The guys are pretty nice over there at geek squad. Hoping I don't have any reinstallation issues with my pioneer stereo that went out after 2 years..... The original installer was a bit fussy and didn't end up putting my stereo back in..... Which wasn't right considering he did all the work. Like I said the guys are pretty nice over there and I'm hoping I have no issues with the reinstallation.

The tech was very helpful and eager to educate me on what his process was, and how the stereo worked. The craftsmanship was excellent, and the work was done in a timely manner.

The technician did a masterful job of installing my JVC Digital Media Receiver and backup camera. Only one word to describe it. Professional. The job looks as good as if the equipment was installed by the manufacturer. All wires are neatly hidden and everything works. Based on this first experience, I would definitely recommend the Geek Squad installers at Best Buy.

nice job on the install took a little longer than expected but overall i’m happy

Highly professional install, very clean look afterwards. They called me in shave to confirm all the parts and procedure, and were even able to move the appointment for earlier time. I'm very satisfied with the result. The only drawback I would call out is an extra fee for making steering controls work.

Technicians Randy and Paul at BB at The Avenues store in Jacksonville, Florida was 2 of the coolest guys that I’ve had servicing my vehicle. They both were very friendly, kind, courteous, polite and very professional. They explained to me how my new audio system works and made sure that I could operate it properly. Two thumbs up for Randy and Paul at BB at The Avenues Store in Jacksonville, Florida.

I am very pleased with My Pioneer DMH-W4660N. It looks very good on my dash and getting use to maneuvering with the different apps and the support of Geek Squad's assist.

My last review of a glitchy stereo has now been redeemed ! I brought my truck in today to get a replacement stereo installed at the suggestion of the tech . I appreciate the prompt service and looking forward to having a trouble free system in place ! Thanks again to Best Buy Car Audio for stepping up and doing the right thing !

Trevor at the Abilene, TX location is a lifesaver and a miracle worker! I brought my car in for a stereo install after finding the previous owner had chopped off every wire needed. He had the new stereo installed in under 3 hours, including the backup camera! Labor charge was incredibly reasonable too.

Installers did great. I had them install a radio they recommended. They help match my phone blue tooth and away I went. Only problem was that after a call the radio would not come back on. Brought it back for a more expensive model and it worked fine.

Please read full review: I am giving 5 stars because Matthew Griszkauskas who installed the unit did a fantastic job and was incredible to work with. I do not know how these reviews affect the installers. As far as the process goes - DO NOT ORDER PARTS ONLINE! I wasted not only the installers' time, but mine because the online system does not properly match installation items required for your car. Not only that, but it does not suggest ALL of the installation requirements.

The Geek Squad is #1 with car stereo installations. They are 6 for 6 with outstanding service in our family!

Wry impresses with this unit Very happy with the service and the quality of this unit. 6 stars

The install bay techs at Tulsa Hills are the best, honest, and knowledgeable guys in Tulsa! I highly recommend this store!

installer was quick easy to talk with and inform me of how the process would go. I also like the fact that he gave me an option and we were able to think about it although we couldn’t do it at that time. I wish I had put the rear camera in and finish the package. Great job and nice to work with.

My experience with Best Buy installing my radio in my Corvette was $150% satisfaction the guy knew exactly what he was talking about he was kind and friendly and it was the best experience I've ever had in my life with Best Buy

Levi was very polite and very knowledgeable. He answered all my questions.Let me know my turn signal bulb was bad and I had a bad speaker.He did everything perfect.A pat on the back is warranted

The service was quick and professional. I couldn't as for more.

The installer that put my head unit in was great! I consulted with him before choosing the head unit. The installation took about 2 hrs. Everything got connected up right and everything works! There were two small issues during the whole thing but not worth knocking a star off for a free installation. The first issue was that when I went in and consulted with them about everything needed for installation they gave me a list ... but left one item off. They had it in-store and installation was fine but I ended up paying $40 for part I didn't expect to buy. The second issue was that when we tested the unit out afterwords, it wasn't connecting via Android Auto. The installer thought that it might have been an extension unit that was connected but didn't have time to figure it out and wanted me to bring it back in because he was working on another vehicle right after mine and I suppose he wanted to do something crazy like go home at a reasonable hour. He told me that it would not have been free to take it back in. For some reason the installer thought that there was a microchip in the USB extension cable, which didn't make any sense to me. I took it home and disconnect the extended and had the same issue connecting. So I put everything back, used the extender and fiddled with the phone for a while. Turns out that unit is just finicky when connecting for the first time. Once I got the phones connected, there were no issues. Since I opened the unit after the installation I inspected the work and I can say it was top notch. Great job Best Buy!