Customer Ratings & Reviews

Agent was super helpful and even stayed after his shift for me.

The install team did great and setup everything perfectly.

Replaced inbuilt infotainment with Kenwood in my Ford. Installation was flawless and good workmanship.

Excellent service and fast turn-around. Daniel was super helpful on Father's day Sunday and fixed our issues with a prior radio reciever aftermarket installation from another provider. Great service and very knowledgeable and friendly! 5 Stars!

Very professional and honest people, they refund the items that were not used.

Purchased a JVC - 6.8" Android Auto and Apple CarPlay Bluetooth Digital Media (DM) Receiver with Rear Camera input online but had lots of questions. The GeekSquad install pros walked me through, made recommendations and suggestions, and answered all my questions. Highly Recommend!

Very friendly tech and extremely helpful. My install was going in a 21 year old vehicle with very limited parts availability. He did a great job and was very careful. Also a big help in walking this old man through the controls of the new unit. Highly recommended!

Outstanding work. The gentleman who did the installation work were extremely professional and fast. They did a great job. Answered all my questions and ensured my new radio met all my needs.

Installer was great. My son had a pioneer sterio installed. The website goes through a compatabilty process and provides the parts you need. The installer advised that we needed another canle that was not suggested and had to run through a bunch of issies to get everything working. He was patienr and did a great job. My son is happy.

The guys are pretty nice over there at geek squad. Hoping I don't have any reinstallation issues with my pioneer stereo that went out after 2 years..... The original installer was a bit fussy and didn't end up putting my stereo back in..... Which wasn't right considering he did all the work. Like I said the guys are pretty nice over there and I'm hoping I have no issues with the reinstallation.

So happy with our radio and installation. Taylor was very knowledgeable and helpful with all our questions. Quality work . I will definitely be bringing my other vehicle in for a radio installation with Taylor .

The technician did a masterful job of installing my JVC Digital Media Receiver and backup camera. Only one word to describe it. Professional. The job looks as good as if the equipment was installed by the manufacturer. All wires are neatly hidden and everything works. Based on this first experience, I would definitely recommend the Geek Squad installers at Best Buy.

Technicians Randy and Paul at BB at The Avenues store in Jacksonville, Florida was 2 of the coolest guys that I’ve had servicing my vehicle. They both were very friendly, kind, courteous, polite and very professional. They explained to me how my new audio system works and made sure that I could operate it properly. Two thumbs up for Randy and Paul at BB at The Avenues Store in Jacksonville, Florida.

Wry impresses with this unit Very happy with the service and the quality of this unit. 6 stars

The installer that put my head unit in was great! I consulted with him before choosing the head unit. The installation took about 2 hrs. Everything got connected up right and everything works! There were two small issues during the whole thing but not worth knocking a star off for a free installation. The first issue was that when I went in and consulted with them about everything needed for installation they gave me a list ... but left one item off. They had it in-store and installation was fine but I ended up paying $40 for part I didn't expect to buy. The second issue was that when we tested the unit out afterwords, it wasn't connecting via Android Auto. The installer thought that it might have been an extension unit that was connected but didn't have time to figure it out and wanted me to bring it back in because he was working on another vehicle right after mine and I suppose he wanted to do something crazy like go home at a reasonable hour. He told me that it would not have been free to take it back in. For some reason the installer thought that there was a microchip in the USB extension cable, which didn't make any sense to me. I took it home and disconnect the extended and had the same issue connecting. So I put everything back, used the extender and fiddled with the phone for a while. Turns out that unit is just finicky when connecting for the first time. Once I got the phones connected, there were no issues. Since I opened the unit after the installation I inspected the work and I can say it was top notch. Great job Best Buy!

Highly professional install, very clean look afterwards. They called me in shave to confirm all the parts and procedure, and were even able to move the appointment for earlier time. I'm very satisfied with the result. The only drawback I would call out is an extra fee for making steering controls work.

My last review of a glitchy stereo has now been redeemed ! I brought my truck in today to get a replacement stereo installed at the suggestion of the tech . I appreciate the prompt service and looking forward to having a trouble free system in place ! Thanks again to Best Buy Car Audio for stepping up and doing the right thing !

Install was efficient to the point that I didn't get all the work & emails done that I planned to do while I waited. This is the 2nd work van I've had them do. It's well worth the time and money.

Please read full review: I am giving 5 stars because Matthew Griszkauskas who installed the unit did a fantastic job and was incredible to work with. I do not know how these reviews affect the installers. As far as the process goes - DO NOT ORDER PARTS ONLINE! I wasted not only the installers' time, but mine because the online system does not properly match installation items required for your car. Not only that, but it does not suggest ALL of the installation requirements.

Before even starting the install they were very straight forward on the pros and cons with the type of install and shared thoughts and recommendations which was greatly appreciate. Awesome consultant work!