Customer Ratings & Reviews

Nice and clean the stereo sound awesome, the combination that was put together and recommend by your technician is excellent. Bringing in another Cherokee for the same equipment. Thank you best buy!

The two installers that worked on my radio were a 10+! They did an excellent job,very knowledgeable and helpful with making decisions for my installation! Went above and beyond ! Wish i had a puc if them to share! Highly recommend the both of ghem!

After a horrible experience with the install at my local Best Buy, Covid hit. Take the pandemic out of the equation because that’s life, the $ I spent to upgrade a horrible Jeep JKU stereo, the items bought from the experienced sales person which only worked for 9 days because the items weren’t compatible so of course my trusted sales guy took me for a fool because why would the customer expect the 1K dropped work properly and then the 1 year installation fee for further jobs all for naught....then Covid eases up and I have Best Buy’s managers tell me they can’t help me because they don’t have techs, installers anymore, they didn’t give a bleep Even after they told me nobody in Best Buy land can help me I drove by another Best Buy and just seeing the company name hyped me up and ready to blow I walked in and the installers at Marlboro Solomon Pond Mall weren’t dead like I was told and he not only got me the right gear, reinstalled it did an excellent job like a boss I jus looked for his name he gave me a business card but I can’t find it otherwise the dude would be hearing his name for all a Best Buy land as I am truly grateful that not all people are phonies Copying and pasting the review cuz I’m serious there was only 1 person who fixed my problem Still looking for his name cuz I don’t want someone else undeservingly getting the credit cuz this is a long bleep review

Better then i expected, he hooked my steering wheel buttons, i havent used those buttons in years great knowledge .

The installation process was great. The installer was nice and very knowledgeable. He installed it in less than an hour.

The service was quick and professional. I couldn't as for more.

Has radio, blue tooth, usb, hands free phone functions. My problem withh this product is that it has no on/off button

Hello mounted my car stereo and speakers for my Lexus and I'm grateful for the patience and accuracy will keep shopping at bestbuy

I bought this service but ended up not using it. I Rated it because I did have some issues. The Tech people for the most part were very professional and explained how my stereo would be a problem. However attempting to reach out to the tech people is a major headache as the bot keeps trying to redirect you to it's menu. then when it does send you to the tech guys, First you get put on a forever hold and it might not even be the right department. Then you go back on hold again while they transfer you.

Installation went well. all is working ok. Back up camera not what I expected.

I cant believe i forgot the tech's name since he was so awesome. I purchased a stereo for my husbands bday and the installation process was seamless. He even fixed something that just kept flapping all the time. Thank you so much to our tech!

Really great customer service he went above and beyond to make sure that we were on the same page with the products and services and the amount of Labor that was required. Thank you. He was great and I'm looking forward to coming back

Outstanding service , the staff were very knowledgeable.

Geek squad did an excellent job with installing my car stereo,and showing me how to use it.

I already read answered the survey, but I’m happy to do it again. The technician Darren was excellent. He took good care of me. Explain things thoroughly and took his time with me as a customer.

I did this review way too late so I wish I could remember the gentlemen's name. Anyways, the installer surprisingly did a great job. He knew what he was doing and above his job requirements by asking me certain details on how I would have liked the job done. I'm surprised to say I HIGHLY recommend Geek Squad to install head units. This is coming from a person who installs his own equipment every time and has been paid on occasion to install others. With the promotion of buying a head unit from Best Buy and them installing it for free? STEAL. Saves you time and money for sure. As a life hack for you DIY installers just buying a headunit from BestBuy, have your RCA, camera connections, ect ready to go with you at the install and they will connect it for you included. Just specify where you want those cables hanging out from. Made my install easier and I just had to route the RCA cables to the amps and camera cables to the rear view camera. Thanks!

Service Tech was friendly, knowledgeable and efficient. He gave an installation deadline that he met that deadline without a hitch.

The Head unit is suprisingly good for the money, i was interested in it for the meastro features that it can provide when you purchase a seperate maestro module, one thing i didnt know when purchasing is that when you get the harness for the unit your gonna have to get the one with the included speaker or you will not have turn signal or your car chimes anymore, i did not know this and on the way home from the install i had no turn signial audio or any interior chimes and i am assuming that would be the case for any idiot light audio as well, so currently a little aggravated to that point, I would love to have my chimes back

Perfect install still work perfect to this day nice

I ended up changing the pioneer for a Sony as the Sony could work the Apple Pay cordless. I’m very happy with the product so far I’ve only just got it but it’s already making an incredible difference. The technician Luke that installed it was a very professional, talented gentleman, and extremely helpful. I would strongly recommend the geek squad and look to install your system.