Customer Ratings & Reviews

Great work! New Audio unit, speaker and back up camera on my old 2002 4Runner.

The installer Sidney at the Folsom Ca store did an excellent job installing my new kenwood 5707S into my old 1997 chevy silverado using a custom after market Metra dash face, lined it up perfectly, and installed new kicker-ks speakers. It looks and sounds great! She also went one step further and put a couple new door panel pins on i had so my door panel is nice and tight. Thank you Sidney for the excellent install.

The dash board is good but the camera was not install if it is fit that was good

Car Audio Installation Service came free with the Planet Audio Wireless CarPlay device purchase. Kudos to Brandon at Best Buy, Marlborough who installed the CarPlay device on my 2016 Corolla S as well as enabled the Back-Up Camera and the Steering Wheel Controls. He helped me find the right SWC (the PAC SWI-CP2) for my 2016 Corolla S. Also, he made my existing Back-Up Camera work with the Planet Audio CarPlay device without any additional aftermarket harness. Note that the SWC device (price depends on the device needed for your Car and CarPlay Device) and installation (USD 65) comes with an additional cost.

I've used Best Buy's car audio install service several times and have been very happy with the outcome.

My install was timely and seamless. I appreciated how honest the techs were in explaining if I needed a kit or not. They were informative and helpful.

Chuck was great! Very knowledgeable and thorough!!

Radio install looks good however I have to bring it back in two weeks because when my phone is hooked up to the radio and someone calls me it completely shuts the radio of and reboots.

Josiah was great. He is very knowledgeable and was able to handle my returns that the call center wasn’t able to do. I wish I could have contacted him at the store earlier. I have his card now and will contact him directly with any questions or issues with the radio in the future.

The installer was profesional and had a great attitude and was friendly. He did a great job and did not scratch or damage my car when doing the install. It looks factory. The only complaint I have is that he was unable to get my steering wheel controls to work. The equipment I purchased is supposed to retain those controls but he couldnt get them to work. Not a big deal in the grand scheme of things but some people would not be okay with it. Overall a great value and am happy enough.

So I had an appointment that was a month out and I had that itch you get when you have a brand new stereo and have to have it installed ASAP! So I checked in with the Geek Squad installation expert, gave him my number. He had a cancellation the next day and I was there like grease lightning. He told me he needed two hours for the installation. I went and got a bite to eat and before my food was ready I got a call from Best Buy saying that my vehicle was ready for pick up. It didn’t even take a full hour.

Jeremy installed my stereo and backup camera. The geek squad did a fantastic job.

Appointment was scheduled in advance. Employees were quick and efficient with the install. Had an issue with the 12v outlet after install but they fixed it for me. Great job and service!

I was very happy at first with the install of our new stereo and back up camera. The issue came once I realized that after the install my car will no longer switch modes with the A/C you can not turn the defrost on any more. I brought it back and they will not fix the issue.

The agent did exactly as stated and timely manner..

No issues with install, no broken clips or sections of the dash. I have a 2007 vehicle, and Payton took amazing care of it while taking everything apart for this job. System going strong after a couple months now, the wiring was installed cleanly and Payton (in Grand Junction, CO) did a killer job on the total system.

Upgraded the head unit on my 2005 Ford Taurus. Went from a Kenwood Exceleon KDC-X998 to a Pioneer AVH-3500NEX. Both are single DIN stereos but the pioneer has more modern technology. It has a 7” flip out screen that allows a backup camera hook up and also features Apple CarPlay. Install took about 3 hours, which included swapping out the radios and installing the backup camera. The Geek squad installers were also kind enough to give me a Bluetooth mic cable for free since I didn’t have one for my new radio. I purchased the items online not at BestBuy. I had Geek Squad install parts since they have a killer warranty. Great service!

Installation team was great! they were able to get us in early for our install and finished it faster then estimated. Install was seamless as if the radio was factory installed. We had some questions after the install the team had us come in an walked us through the questions and setup the radio to our liking. Highly recommend the service!

Quick, knowledgeable and very professional. Would recommend

The audio install tech were of great help. I've been working on this issue with Best Buy for a few days. The tech install guys took the time from their install to help me and resolve my issue. So appreciative.