Customer Ratings & Reviews

The service at the Valdosta location IS OUTSTANDING!! I had an issue after the initial installation - they took care of it entirely within 24 hours. The people onsite were professional and exceedingly helpful!! THANK YOU!.

Joey need a excellent job installing my stereo in my car.

The radio looks perfect, but it’s not working so I will have to come back

Josh was very helpful and installed my replacement radio in a older vehicle with no problems

I gave them a challenge and they did great. They installed a stereo in my RV abd it works great. The tech was fantastic.

The installer Sidney at the Folsom Ca store did an excellent job installing my new kenwood 5707S into my old 1997 chevy silverado using a custom after market Metra dash face, lined it up perfectly, and installed new kicker-ks speakers. It looks and sounds great! She also went one step further and put a couple new door panel pins on i had so my door panel is nice and tight. Thank you Sidney for the excellent install.

The install guys installed my in dash stereo very quick and very professional. Answered all my questions and the end product was great.

The installer was profesional and had a great attitude and was friendly. He did a great job and did not scratch or damage my car when doing the install. It looks factory. The only complaint I have is that he was unable to get my steering wheel controls to work. The equipment I purchased is supposed to retain those controls but he couldnt get them to work. Not a big deal in the grand scheme of things but some people would not be okay with it. Overall a great value and am happy enough.

At first I was worried about a different technician working on my car, as I already had trusted a different technician with my previous car and he was AWESOME! The technician at the Commack store who worked on my car was Chris. All I can say is WOW! I cannot say enough great things about him! He was super personable and polite. Very, very knowledgeable with car installations too. I knew my car was in good hands after our consult. (Which he made time for on short notice when I walked in without an appt.) Everything was done with professional precision too. I got my in-dash radio receiver installed, along with XM Radio. He also installed the steering wheel controls. And lastly, he installed my back-up camera. He surpassed my expectations by getting all of that work done expediently as well. Thank you so much, Chris! You rock!

I didn't expect it to have Bluetooth. I am very happy with this new radio.

Tech was very friendly and did a great job on the installation. Thanks.

They were very knowledgeable and also advised concerns with steering wheel buttons. They suggested a slightly different model that didn’t have know issues with the steering wheel buttons.

Install was fast and they actually called me because there was a cancellation and let me come in early which was great. 10/10

Fantastic service and knowledgeable techs. Very happy with the services provided, everything works perfect.

So I had an appointment that was a month out and I had that itch you get when you have a brand new stereo and have to have it installed ASAP! So I checked in with the Geek Squad installation expert, gave him my number. He had a cancellation the next day and I was there like grease lightning. He told me he needed two hours for the installation. I went and got a bite to eat and before my food was ready I got a call from Best Buy saying that my vehicle was ready for pick up. It didn’t even take a full hour.

Upgraded the head unit on my 2005 Ford Taurus. Went from a Kenwood Exceleon KDC-X998 to a Pioneer AVH-3500NEX. Both are single DIN stereos but the pioneer has more modern technology. It has a 7” flip out screen that allows a backup camera hook up and also features Apple CarPlay. Install took about 3 hours, which included swapping out the radios and installing the backup camera. The Geek squad installers were also kind enough to give me a Bluetooth mic cable for free since I didn’t have one for my new radio. I purchased the items online not at BestBuy. I had Geek Squad install parts since they have a killer warranty. Great service!

I had no idea Chrysler would go out if its way to make installing an after market radio on a Jeep Cherokee such a nightmare, but installer Kelsey at the Knoxville, TN store simply wouldn't stop until it was installed correctly. I bought the radio as a black Friday promotion and it came with free installation, but Kelsey installed it and took it out about four times and never charged a penny. And when everything was finally working but the odometer wouldn't stop blinking, she sent me to the dealership to have the computer "flashed" and it worked fine. She guaranteed the store would refund whatever the dealer charged and even though the dealer charged a ridiculous $145 to flash it, the store reimbursed me with a smile and no questions. And Kelsey did such a good job, the dealer guy said it was the best install job he'd ever seen. Said it looked like it came out of the factory installed. So, I couldn't recommend Kelsey any higher. Ask for her if you ever need a radio installed in Knoxville.

The tech was knowledgeable and professional. Answered all my questions and did a good job. My problem is that I made an appointment and allotted 2 hours for the installation. He was the only person in the shop and spent the first hour answering other customers and coworkers questions.

Technician was very knowledgeable and did a great job. Very friendly customer oriented.. definitely knew what he was doing

I'll preface this review by saying because this is a service, and not just a product, your experience might vary depending on the competence of your Geek Squad staff in your area. However, I can say that the guy here did a great installation, did it in less than an hour, and even refunded me the difference saying I was originally over-charged for the wrong selected service. It seems like car audio isn't one of Best Buy's strong suits nowadays (makes sense), but at my local Best Buy it was impossible to find an employee willing to help me in the car audio section. I had to work with a store manager who kindly helped me out and ended up scheduling me at another store across town for my install. Hence the 4 stars. If you're looking at car audio, best to know what you want and do the research yourself so you aren't at the mercy of someone who knows less than you do.