Customer Ratings & Reviews

100% satisfied with the radio and installation process.

The installation was fast, professional, and perfectly done.

The instaler was friendly and professional. He addressed my concerns. The install was timely and neatly installed

I had a CarPlay compatible radio installed into my daughter’s Santa Fe. And she loves it, it also helps her with directions to different places since she is a new driver.

Product is great and the installation went very smooth

The guys did an excellent job installing the new head unit, speakers and tuning the amp.

My sales associate suggested we consult with the installation team to make sure I purchased a unit that would work best in my older Yukon. I was replacing an older Pioneer unit. After asking some questions they recommended the Alpine unit based on needed features and price. They made some suggestions to keep costs down, too. I wanted a new backup camera so they booked extra time in case that proved challenging. They were ready when I came in and finished the installation a bit early. It all looked solid and tight. Everything worked beautifully. The fellow offered to help me pair my phone but I like doing that stuff so I declined. Both installers were super nice and East to work with. This is our third car stereo system purchase and install with Best Buy and it won’t be the last. Well done!

Thanks to Paco at the Car Audio department for the great service!!!

Neeko was amazing. He called me before my appointment to let me know some of the parts I had ordered were incorrect. He got the right parts ordered. When I had to reschedule my appointment because of a scheduling conflict, and the next appointment was weeks away, he was able to fit me in early. Once the system was installed he went over it with me and answered all my questions. Great customer service!!

Issues came up with the product manufacturer that the tech in the installation bay took initiative to look up and research to fix it to continue. Other install shops would have just said sorry and have the customer do the leg work and get the parts needed. The best buy tech did all the leg work and even found better ways to not have problems down the line. Assured me that if any issue does come up to call him directly and it would be resolved at no extra cost. Not only will IIIstick with best buy I will recommend them to everyone I see. Awesome job!!!!!

Car stereo install was great, very fast and looks great

Technician was professional, courteous and knowledgeable. He walked us through the process as well as how to use the features on the device

The technicians that installed my car stereo did an awesome job. Thank you so much!!

Everything was installed and looks better than I expected. The agent was very knowledgeable.

Very Happy with the installation on my Toyota sienna

Installer Deandre is the man! As with any service place your experience is going to depend on who you deal with. Luckily I worked with Deandre who did an amazing job with my car audio install. I would not be surprised to one day see this guy own his own business if that’s what he wants to do. He is very knowledgeable and passionate about his work. Overall Geek Squad services and protection have served me well over the years you really can’t go wrong overall.

Service was faster than I expected and I am happy with results!

The JVC in-dash stereo CD-DVD tuner has loads of features including everything that I wanted: Bluetooth phone connection, USB port, double space filler, touchscreen, and steering wheel control compatible. You can also connect a rearview camera, satellite radio, and mobile apps like Pandora. The 2 drawbacks: it takes forever like 10 sec to start up and read a CD or DVD when you first start the vehicle and the so-called "fast-charging USB port" isn't. Also noted that connecting your phone through the USB port as a media device can be dicey. Overall though quite satisfied with the purchase as it had more features than a similarly priced Pioneer unit although the older Pioneer in my other vehicle loads much more quickly and the USB operation is seamless...

Did a very great job in a little amount of time. Thank you very much for the professionalism as well as the efficiency.

I found online reviews on some really bad BB installs but I've used the Waxahachie store more than once and have never had any issues. The team there does quality work and will walk you through set-up and operation of your products even if you didn't buy it from BB. I'm a automotive technician by trade but when it came to installing a top-end alarm system in my Chevy Colorado I chose to let the pro's handle it. The electronics on those trucks are known to be a real pain when installing aftermarket products so I shied away from doing it myself. The installers done an excellent job on my daughters car as well and I couldn't be happier with the end results.