Customer Ratings & Reviews

The JVC in-dash stereo CD-DVD tuner has loads of features including everything that I wanted: Bluetooth phone connection, USB port, double space filler, touchscreen, and steering wheel control compatible. You can also connect a rearview camera, satellite radio, and mobile apps like Pandora. The 2 drawbacks: it takes forever like 10 sec to start up and read a CD or DVD when you first start the vehicle and the so-called "fast-charging USB port" isn't. Also noted that connecting your phone through the USB port as a media device can be dicey. Overall though quite satisfied with the purchase as it had more features than a similarly priced Pioneer unit although the older Pioneer in my other vehicle loads much more quickly and the USB operation is seamless...

The technician were very nice and explained how everything works once the stereo was installed. The installation did take twice as long as it should have, which is fine that they took the extra time to get it done right. The technician did cause some very slight damage my touchscreen, but it was a very small scratch that I probably wouldn't have noticed unless they pointed it out to me, so I appreciate the honesty.

Very nice and charming person easy to talk to works quickly

Excellent service. Only way to up if you need quality help.

I'm rating this with 3 stars because I was charged with this installation twice once with bestbuy online and again when I scheduled the installation. The best thing about this is Marcus B. saw thus and corrected it. I deeply thank Marcus for correcting this.

I found online reviews on some really bad BB installs but I've used the Waxahachie store more than once and have never had any issues. The team there does quality work and will walk you through set-up and operation of your products even if you didn't buy it from BB. I'm a automotive technician by trade but when it came to installing a top-end alarm system in my Chevy Colorado I chose to let the pro's handle it. The electronics on those trucks are known to be a real pain when installing aftermarket products so I shied away from doing it myself. The installers done an excellent job on my daughters car as well and I couldn't be happier with the end results.

Instalation was a little difficult to set up online so i had to go into the store. From that moment on, things were smooth. Intaller was professional and the care for the vehicle was outstanding. The installer kept me informed throughout the install.

Done quicker than expected abd everything was clean and looked good. Works as expected.

This was the second installation of vehicle audio equipment at the Best Buy on E. Stone Dr in Kingsport, TN. The first was a Christmas present for my grandson. It was excellent. This installation was just as good, if not better. The installer is highly knowledgeable, knew exactly what my '98 Ford pickup needed and any potential problems, and finished in a very good time considering the in-dash modifications he had to make. When it was finished, he briefed me on all the functions of my new system, and the installation final product could not have been better if it was a factory installed original. I have had after market installation before from the now defunct Circuit City. This Best Buy puts those guys to shame. I can't say better good stuff about about them except 5 stars isn't enough.

The tech was very nice. Got it done quickly. Looked and sounded great.

The installer was fantastic. Placement of USB cable was great. The placement of the microphone makes hands free phone calls clear and easy. Really fine explanation of how to use the new audio system.

Easy to use .. love it cause radio is not good anymore .

Very professional and cordial staff. Unfortunately it took double the quoted time and the stereo placement with the new bezel was so badly misaligned that i just couldnt live with it. I didnt get the response from the staff that i needed when i brought up the badly placed stereo. I had no faith that they would be able to fix it so i took it to a local stereo store where they fixed it immediately.

The team made me feel valued and were notifing me about the process along the way of installation.

Very knowledgeable, very fast with the install. Very good service.

Was super helpful and friendly, installed everything perfectly! It works like a charm

the guys were great and very knowledgeable answered all my questions

Great service And works perfect! The install went smooth.

Tom did a GREAT job at helping me out with multiple issues I was having with a stereo system. He really went above and beyond to help me out, including working overtime to troubleshoot and driving to another store HIMSELF to exchange a defective unit I received. He even used some extra time he had to do some light cleaning in my vehicle because he felt so bad with how much time and effort I had already spent on the many issues I have had with Best Buy and this product. He was kind and polite, and if he didn't make me feel so hopeful that he could help, I definitely would have returned over $350 worth of products because I was so frustrated with all of the issues I was having. Tom deserves a pay raise because you don't want to lose a good employee like him.

Geek squad installed my stereo quickly and explained everything perfectly.