Customer Ratings & Reviews

The team made me feel valued and were notifing me about the process along the way of installation.

Radio install looks good however I have to bring it back in two weeks because when my phone is hooked up to the radio and someone calls me it completely shuts the radio of and reboots.

Done quicker than expected abd everything was clean and looked good. Works as expected.

The guys that installed the stereo equipment; did a great

I havent had the work done yet but im sure i will be totally satisfied .Getting a radio instaledad a backup camera

The installer did a good job. The scheduling process was easy.

He was knowledgeable and helped my son so much gave him help with speakers a little bummed his dash was cracked during installation but it is a 2007 so I guess it comes with territory but other then that he helped with lists of speakers and knowledge

The installation experience with the Geek Squad was friendly. The technician showed us how to operate the newly installed sound system and the many features it possessed. The installer was very professional and I was quite pleased with the results. I highly recommend Geek Squad!!!

Scotty was awesome! Your sales staff had me purchase items that Scotty could not use to install a radio I had purchased even though Dom was shown exactly what was purchased, Scotty made it right. Maybe the sales people should check with the installers before they act like they know what is needed.

The agent that installed my car stereo did a phenomenal job. It looked great. It sounded great. He spent the time with me to teach me how to use the system. I could not recommend them enough.

Easy to use .. love it cause radio is not good anymore .

I'm rating this with 3 stars because I was charged with this installation twice once with bestbuy online and again when I scheduled the installation. The best thing about this is Marcus B. saw thus and corrected it. I deeply thank Marcus for correcting this.

I had a new radio installed after my original stereo was damaged by mechanics during a routine service. I purchased the radio with all of the bells and whistles at Best Buy for a great price and I opted to have it installed there as well. The cost of the installation was minimal and easy to schedule. While I couldn't have it installed right away due to their bust schedule around the holidays (book in advance!) I was able to get it worked in within just a few weeks. The installation only took a few hours and I was able to take care of some errands in the shopping center where the best buy was located while I waited. I would most definitely use Geek Squad installation again.

The install was fast and expertly done but difficult to schedule. They were booked for a month solid before I could get an appointment. When I arrived for the install, it became apparent that the instructions provided by the manufacturer for my vehicle were incorrect. I had to order an additional piece, and the store manager was nice enough to compensate me for my lost time given that I would now how to wait additional time. The mistake was certainly on the side of the installer, but they were given bad information, so it would be hard to fault the installer. My only complaint is that the price for labor was about $50 higher than I felt appropriate.

After the first radio installation was completed on July 12th, I noticed an electrical burning smell in the car. Within a week, my car battery died. I pulled the fuse on the radio and that fixed my car battery issue. Geek Squad was able to schedule a second appointment within 48 hours of me calling. They confirmed that there was some sort of electrical issue with the first radio and wiring harness. They installed a new radio and wiring harness and all seems to be working great. Very professional looking installation. I am very pleased.

Initially, there was a hiccup with parts so my original install date was missed. However, after speaking with the install manager, he was able to identify the problem with the parts and come up with solutions. It was obvious he truly cared about my experience and it turned a frustrating mix up into a pleasant overall experience. THANKS PAT!

Was super helpful and friendly, installed everything perfectly! It works like a charm

They did great, super quick and works great! Highly recommend.

I was extremely happy with the fact that John from auto installations in Best Buy Santee, Ca was able to help select the parts as well as handle the installation so that the existing functionality of the steering wheel controls continued to function seamlessly. When he was unable to determine from the literature which of 2 possible harness kits were appropriate, he had me buy both and promised that he would refund the cost of the unused part. This kept the installation on schedule and the the steering wheel controls worked flawlessly. The refund for the unused part was processed immediately upon installation. Great job John!!!

The tech was very nice. Got it done quickly. Looked and sounded great.