Customer Ratings & Reviews

I was hoping to find the Techs name before writing this review. I was blown away. He was everything you could hope for, made choices that increased his labor just to deliver superior results. Walked through controls at the end. Professional and Friendly. I’ll be back. My thanks to him. My son loves the upgrades. Merry Christmas Best Buy!

Geek squad installed my radio in truck and install looks good. But very disappointed that when I picked the truck up I was not told that 3 out of 4 speakers did not work. Which at this point makes the Bluetooth, etc. essentially useless. I did request that if there were any issues to give me a call because I would have had the speakers replaced at that time. Still unfamiliar w/radio operation but that's on me since not sure if you are to help/explain set it up or not.

Over the years I have upgraded my own car stereos and have also had other companies do installs for me. This was my first experience having the Geek Squad do an install. I have to say I felt much better after this install knowing that Best Buy will be around to fix any issue I could have then I ever did with other installers. The install went very well and I was informed and shown all of the new receivers features. There were no hidden cost and so far the install and receiver are working very well. I will use the Geek Squad on my next upgrade and I came away very satisfied with the value I received.

The agents were friendly and knowledgeable on the setup of the smart fridge. Quick at doing their job.

It was so easy to set up an online appointment. The car stereo installation was done in no time at all. I'm completely satisfied with my overall experience, as it exceeded my expectations!

After shopping around at a few different places to see who offered the best price on a touchscreen radio install, I found Best Buy to the be the lowest prices. Of course you tend to be a little wary about the cheapeast priced thing but I was impressed! All said and done the gentleman was done in about one hour. Cleaned up everything from installing the radio, did a great job installing it along with the small mic for Bluetooth phone calls. I have not had a single issue with this radio since having installed months ago! Best Buy really held up to their name of striving to be the best!

Very professional work by the geek squad. I'm thinking about getting more work completed

Joe was patient and diligent belong me choose the best unit for my vehicle. He did an excellent job making sure everything was exactly perfect. Professional and knew his stuff. Excellent experience and would not hesitate to come back in the future .

Chano and Blake are awesome! The installation took half as much time as I thought it would and they were friendly and helpful! Thanks guys :)

These guys were very quick as I had thought it would be a couple hours; only took 30 minutes. Only thing I noticed is that when I got home and was learning the stereo system, my car died. Seems like something is draining the battery as the car died when going through the stereo menus. I checked the charge and the battery was low. It wasn't like that before the install. How do I have them look at it again?

Jay, the installer, remediated an order that had sent me to the store in New Braunfels for installation. I had been told twice that the parts, bought at the Ingram store, would be shipped to New Braunfels for the installation. When I arrived, I was told that the parts were back at the Ingram store. When I returned to the Ingram store, Jay remedied the entire situation, soldiering through paperwork to return and re-order parts, and stayed well after hours to complete the install. He is the reason I will continue to purchase from BestBuy.

They did an amazing job installing my Radio. When I had questions they were great at answering them. They were quick to do their work and they did a really good job implementing them. I've had no issues with any of the work they did and it has been quite a while since they put the radio in.

Got radio touch screen wireless and remote start install for my holidays

Very happy with the installation, did a very good job. Matt was very courteous and knowledgeable of my vehicle and the Kenwood DVD unit. Install took longer than indicated, due to me having to find the correct wiring harness needed to complete the install. Was able to locate the correct harness from a local installer, recommended by Matt. The other reason for the install time, was the interruptions of customers and phone, This did not bother me, as I was glad to see how your employees handled the costumers. Both men were an excellent example of very valuable asset to Best Buy. I give kudos to Matt and hope Best Buy is aware of his value.

The installation of the new Pioneer audio system for my grandson's Toyota pickup was excellent. Only by knowing that my wife and I had purchased the system would I have known it wasn't a factory installed system. All the features were integrated perfectly and worked as they were designed. The wiring harness was out of sight, out of mind. The backup camera worked correctly and the wiring kit was also run in a discrete location and out of the way in the event of some off road 4-wheeling. Overall, it was a job done well, and we were more than pleased with the final product.

I had the installation done at the HARLEM AND IRVING IL (Store 319) in Chicago, IL. The installer did a great job. I also had a Viper alarm/remote start and key fobs done at the same time. It took the entire day but the guy knew what he was doing and my car looked the same if not better when done. He took the time to help program in my phone with the Bluetooth to the deck and go over all the features of the new A Kenwood deck as well as the ne w security system. I would say definetly look at the reviews of the installers as they do vary from store to store. But I highly recommend the guy at the Harlem & Irving store in Chicago, IL.

The installers at the Tempe market place location are Awesome! They answered all my questions prior to the install. I believe it was Sean (I hope) that actually did the install. Clearly experienced and good at what he does this install turned out amazing!!!! The work was done on time and then he went over the install and operaron of the unit with me and helped me setup my phone with my new head unit. Truly an outstanding experience. I highly recommend this shop and team.

Excellent installation with all of the cables hidden and everything in the right place. We had scheduling difficulties, but we finally got around them.

Geek Squad always does a phenomenal job not only on the install but with explaining what they did and how everything works to keep you updated!

Installation was awesome. I had to drop my vehicle off a day early since installation was done while I was working and everyone was very accommodating and had great communication.