Customer Ratings & Reviews

These guys at the Temecula store work very hard and did a great job. This will be my go to shop from now on.

My technician was through and efficient and left the truck clean after the install.

Awesome experience. Gary is a genius!!! I would highly recommend to anyone!

Over the years I have upgraded my own car stereos and have also had other companies do installs for me. This was my first experience having the Geek Squad do an install. I have to say I felt much better after this install knowing that Best Buy will be around to fix any issue I could have then I ever did with other installers. The install went very well and I was informed and shown all of the new receivers features. There were no hidden cost and so far the install and receiver are working very well. I will use the Geek Squad on my next upgrade and I came away very satisfied with the value I received.

Geek squad installed my radio in truck and install looks good. But very disappointed that when I picked the truck up I was not told that 3 out of 4 speakers did not work. Which at this point makes the Bluetooth, etc. essentially useless. I did request that if there were any issues to give me a call because I would have had the speakers replaced at that time. Still unfamiliar w/radio operation but that's on me since not sure if you are to help/explain set it up or not.

They advised me that the unit I purchased online may not be reliable, but agreed to do the install. They did an excellent job with the install and made all of the unit’s features work. When the unit failed a short time later they helped me find a solid brand and did the install perfectly.

Gary in Canton did awesome work. He was friendly and explained what would work best with our Jeep. We love the new stero system and back up cam. It's been a great upgrade. I would work with Best Buy Geek Squad again for sure!

The technician did a great job on the installation

After shopping around at a few different places to see who offered the best price on a touchscreen radio install, I found Best Buy to the be the lowest prices. Of course you tend to be a little wary about the cheapeast priced thing but I was impressed! All said and done the gentleman was done in about one hour. Cleaned up everything from installing the radio, did a great job installing it along with the small mic for Bluetooth phone calls. I have not had a single issue with this radio since having installed months ago! Best Buy really held up to their name of striving to be the best!

Very friendly and knowledgeable staff. Installed my car stereo in 2 hours.

Even though I had to come back for a second appointment due to fact that I had a factory navigation system which needed an additional part, I can't complain. The installer did a great job and the fact that the service is offered by Best Buy was the driving decision in choosing them.

The install was Factory Professional and the unit has worked without issues! It was done quickly, clean and without any drama or upsell. Fantastic Job!

I have been coming to Best Buy for years,?And have had them take care of my installs.Chris and Phill are outstanding at there craft.Timely,Professional,And afterwards always go over with me,How to operate everything. I recomend them to everyone.Thanks guys.

Installer worked quickly and explained everything to me.

Very happy with the installation, did a very good job. Matt was very courteous and knowledgeable of my vehicle and the Kenwood DVD unit. Install took longer than indicated, due to me having to find the correct wiring harness needed to complete the install. Was able to locate the correct harness from a local installer, recommended by Matt. The other reason for the install time, was the interruptions of customers and phone, This did not bother me, as I was glad to see how your employees handled the costumers. Both men were an excellent example of very valuable asset to Best Buy. I give kudos to Matt and hope Best Buy is aware of his value.

I got this for my son and the technician that did the installation did a great job. He loves the new radio

Jay, the installer, remediated an order that had sent me to the store in New Braunfels for installation. I had been told twice that the parts, bought at the Ingram store, would be shipped to New Braunfels for the installation. When I arrived, I was told that the parts were back at the Ingram store. When I returned to the Ingram store, Jay remedied the entire situation, soldiering through paperwork to return and re-order parts, and stayed well after hours to complete the install. He is the reason I will continue to purchase from BestBuy.

Technician was outstanding. Even though they had a booked schedule, he would try to call to get an earlier spot to replace my daughter's receiver. When completed took the time to show the features and set up.

This was a gift for my son. He loves it! So easy to use, the install was seamless. Best Buy for the win!!

It was a good deal but the Pioneer unit sucked. It’s been a year and I’ve had to take it in twice because the antennae is not connecting. To make it worst, they scheduled an appointment for me but didn’t have the part so that was a waste of time. Good thing I paid for GeekSquad warranty because I might have been out of luck. And the microphone is fine when the road is smooth but when it’s bumpy, it sounds terrible.