Customer Ratings & Reviews

Works great and quick work! Also communicated with me about the installation

The agent did the review and inspection of my Apple Watch. He made a comment that my watch was pretty dirty, which I thought was unnecessary, the watch face was cracked from being hit while I was working. He then told me the watch would be sent off and back to me in less than a week. 2 1/2 weeks later I called to check on the status of the watch to be told that they had no record of it and couldn’t find it. I then had to go into the store and take my paperwork so they could try and find my watch. When they looked it up, they said that Apple had no record of it and they would have to try and find it. I was sent away empty handed and had to wait another 4 days before being told the watch was found and would be ready for pick up soon. I waited for an email or call for another 3 days and finally called and asked if the watch was back and ready to pick up. The agent said oh yeah it came in today, we were going to call you but must have gotten busy. I was not happy with the lack of give a crap by any of the agents that assisted me.

Chris, from Best Buy at Edgewood did my installation. He did a great job installing the Kendwood car stereo and backup cameras but I have one small problem. Everything works except for when I’m using Apple CarPlay to make a phone call, I have no sound on my side, meaning I can’t hear them, but I believe they can hear me. He did a lot of troubleshooting but can’t figure it out. He even put in a new Stereo but same result. My main reason for installing the stereo was to have Apple CarPlay but without being able to use the phone, it’s not doing me much good. I’m thinking Chris should do some research or make some phone calls to figure out what the problem is.

The gentleman installing was awesome! As a matter of fact, the day I went to set up my appointment he advised that there was a sale on the radio next week and I would be able to get installation for free. How helpful was that! Super friendly and knowledagable about the whole process. The day of my appointment went smooth and he was done befre the scheduled time. He explained how everything worked and I was on my way. Great service!!

The installer, Cody, was excellent and was very informative, letting me know what he was going to do and how long it would take. It turned out I needed another part that I hadn't previously purchased and he called to let me know and asked if I wanted to purchase the part or not instead of just putting it in and charging me later. He was very helpful and professional!

My mother's Old Lincoln's stereo gave up the ghost and fixing it in Natchez MS was extremely expensive due to a lack of choice. Enter Best Buy. I purchased all of the required parts for a quarter the price, From my desk in Denver CO. I made arrangements for the car to go Baton Rouge LA Where the Best Buy installed the deck and all three parts needed to fit the old ride. Mom now has tunes and NAV

Squad did a great job installing in a timely manner. Very professional and friendly

The guys mounted my new digital media center. It is amazing! They were amazing! I appreciate their knowledge and attention to detail. Professional and polite. I highly recommend the Goeek Squad!

Robbie is man!! Did a good job!! I am very satisfied!!

Bought a second one for my daughter! I wish my Fj Cruiser had a better location for the camera other than my license plate

I typically do my own car stereo installations but this was included free with the purchase of a new stereo. The installer took his time to check in my car and note any installation concerns. The work was done in a timely manner and the car was returned as clean as when I dropped it off. Overall, I'm happy I went with geek squad installation and will likely use them again in the future.

Quick an easy installation. No issues during or after the installation. My head unit has been working perfectly with no issues. No surprise charges either after installation.

installation works quite well. Discussed pro and cons with tech, to find the best sound from infiniti's. Sound is clear and true. Bells and whistles function. Tech was thorough with explanation of use of system. Kinda cool when the head unit picks up on the last song playing when I start the truck again. Install was clean without loose ends.

The in dash installation of the new stereo was professionally done and the unit looks like it was always part of the vehicle. Everything was completed and the vehicle returned in pristine condition. The installer gave a great overview of the features and functionality as best as he could while protecting our health by wearing a mask and maintaining social distancing. Installation was completed in about half the time quoted for the job.

It was a good deal but the Pioneer unit sucked. It’s been a year and I’ve had to take it in twice because the antennae is not connecting. To make it worst, they scheduled an appointment for me but didn’t have the part so that was a waste of time. Good thing I paid for GeekSquad warranty because I might have been out of luck. And the microphone is fine when the road is smooth but when it’s bumpy, it sounds terrible.

Dave was awesome and very egar to please me as his customer.. he went above and beyond to get my stereo installed the day i want in to purchase it.. even stayed late to get it done.. he is awesome.. other purchases throughout the store that day were also exception with the sales people.. we had an awesome experience shopping that day..just don't need to call in because you get no where.. you have to go to the store to actually talk to some one.. the new call center filtering the calls is a waste of time and i am sure customers will be lost because of it..

It was so easy to set up an online appointment. The car stereo installation was done in no time at all. I'm completely satisfied with my overall experience, as it exceeded my expectations!

He did a great job installing my radio! The first one I ordered on crutchfield was refurbished and some of the functions did not work so he made sure to let me know and have me come back and get a new radio, there was no charge for the first appointment! The second time it was supposed to take around 2-3 hours but he had it done in an hour and a half! Looks great sounds great and everything was very clean when I got my car back! No wires sticking out, no pieces of wire anywhere super clean and would definitely recommend!

My geek squad install was simple and nice looking. I dropped my car off and grabbed some food from across the road. When I finished eat I got a call saying it was ready. They showed me the functions of the radio and asked if I had any questions before I leave. The installer was perfect. I saw him a couple weeks after and he spent a little time showing me other up grades to my project. 92 mustang double din install?

I bought an after market carplay device for my 2007 Tundra. We had a great conversation on the phone prior to ensure that I had the correct Metra panel and wiring hardness. The tech was incredbily friendly and was done with the install in 90 minutes. Great work!