Customer Ratings & Reviews

Great service, polite people! Know their job. Actually when I was there they were training a young lady to install stereos. It probably took a little longer than it should have but I really didn’t mind because I have two daughters and I love seeing girls do that type of work. You go girl!

I purchased a Kenwood Stereo System and a Compustar 360 security system as a gift. The gift was actually installed at the Tualitin, OR location of Best Buy by Chris. He was great. Communication, cleanliness and just total package. A few hickups with my order, but he got it resolved very quickly. All work done in a timely manner. I would not hesitate to use their service again.

I purchased a amp and speaker install and I had a N/C receiver install (Pioneer AVH-4201NEX) and was installed at the end of Sept 2017 I The XM Radio and steering wheel controls did not completely work. I went back and waited for my Truck now 6 or 7 times for at least 3 to 6 hours each time. After the fifth time the XM and most of the steering wheel controls were working but still had issues with changing channels for XM presets and now we are on either 6 or 7 times back to Best Buy and the channel changing still is not working. I supplied a Crux wiring harness at first and now supplied a Maestro wiring harness and steering wheel control (at $200) to try to help narrow down the issues with the channels not changing and was charged a install fee for installing it. Now a new issue, the HDMI on my Iphone 7+ with the Pioneer doesn't work or recognize the Iphone. for HDMI and the Apple Car Play has a hiss noise.

The actual installation was done well and completed in a little over two hours. The only complaint and reason i gave it 3 stars instead of five was the waiting area access. My wife took the truck in and wanted to leave and get some breakfast but was not permitted to leave via the store, but had to walk outside for about 1500 feet in a pretty vacant rear areas of the strip mall to get to the front entrance area of the Best Buy. It is not a safe situation for that. Then when she came back the outside door to the waiting area was locked and she couldn't get a hold of anyone to get in. She had to walk back around to the front store entrance and find someone that would unlock the door. They insisted that she would have to walk back around to the rear entrance and would not allow her to enter through the store. This is a bad setup and unsafe.

Expert installation, finished on time. Thank you, David! I had purchased the Pioneer AVH 521 on Fathers Day sale while free installations were not being done due to covid, and was thrilled to be able to schedule for next morning when I asked about it. Looks good, David answered my questions and discussed options well.

Perfect install of car audio and backup camera But tried to overcharge me in the end

I had the factory installed radio/CD player in my daughter's 2005 Honda Civic upgraded to a new Kenwood CD/DVD, Bluetooth, Apple iPod-ready receiver. The Geek Squad Autotech was awesome. He was ready at the scheduled appointment, texted me when the car was ready. He spent time afterwards explaining every aspect of the new receiver as well as the lifetime workmanship guarantee. He was totally professional, friendly, etc.

Ian the BB, Tech did as good a job as could be expected, the connect for the phone, could probably be mounted differently I will check with him directly and get his input. Ian did help explain a few things and is an asset to BB.

Extremely helpful when installing anything in your vehicle!!!

I bought this in dash stereo unit for my mother for Christmas. She drives a 15 year old car with a failing radio. The Geek Squad did an awesome job on the install, including installing the microphone for the bluetooth system in the unit. She loves her new stereo and is getting used to all the new gadgets that come with it!! They really did a nice clean install.....would definitely use them again!!

Bought an aftermarket 10 inch multimedia car stereo and had one of Bestbuy techs do the installation. Did a fantastic job get everything buttoned up and looking like factory finish. Great job. Thanks again

Robbie did an amazing job!! He was super patient with me and all my questions, and knew everything I needed for the instal. I would definitely return for any future updates!

Did a great job on the install & tested it. I was disappointed that they did not hook up my factory backup camera to it. The unit has a input for one but was told I would need another appointment to have it done. Said the picture would not be as clear as my rear view mirror (small corner picture ) was.I waited over a month for the appointment & drove 60 miles to have it done. I asked after the installation was compleated if it worked on the screen & was told no.We would need to locate the camera wire to do it & we need more time?! I thought that was part of the job/appointment I set up!

The installed my entire kit in about 30 min. Even gave good adivenon how to use the factory dvd in my car.

The installation tech was fantastic. He answered all of my questions i had and provided insight and advice on product navigation and usage going forward, during and after the appointment.

i love my new in dash radio. best buy installer did a good job installing it and giving suggestions on where to mount the mic. only thing I didn't like was spending the extra money on accessories. I think when you offer a installation, all of those little small accessories should be included in the installation cost.

Wonderful team at best buy. Overall excellent and I'm happy

I had to wait for an affitional 1 hour 15 minutes or so but they were quick installing and left no marks or damage.

It is great, it really helped with my Radio. Would buy again if needed.

Install went smoothly. The tech didn’t go through any directions for use, but it really wasn’t necessary as the salesperson had done this. The unit is easy to use. Very intuitive. The products such as the harness the salesperson had recommended were necessary and used in the install. We have always been pleased withBest Buy’s products and services.