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Customer Ratings & Reviews

Insignia™ - 21.01 Cu. Ft. Frost-Free Upright Convertible Freezer/Refrigerator - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 82 reviews

  • 10%
93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-3 of 3 Reviews
  • Rating: 2 out of 5 stars

    Good Freezer - Inoperable WIFI - Poor Service

    Posted
    WBJE1313
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We purchased this about 6 weeks ago after our previous freezer got unplugged and we had a mess to clean up. So a freezer with a WIFI was important to us. It's a tall freezer and the Bestbuy Crew worked hard to get it into our basement. They plugged it in and left. The freezer cools great - 0 degrees with a -13 deg quick freeze feature. Our WIFI is on the second story. You have to connect your WIFI to the freezer and after connecting, then reconnect your phone to your house WIFI. I ran my phone battery dead twice the first time I tried to connect and was unsuccessful. So I purchased a WIFI extender from Best Buy as suggested in the Owner's Manual. My phone has excellent signal in the basement. The instruction manual is very vague on connecting to the WIFI and it is next to impossible for one person to do. You have to wake up the display on the door then push some buttons until 0 is displayed then push a button and AP displays. But AP only stays lit for about 5 seconds and goes back to displaying the temp. After you get into AP mode you have to connect your phone to the freezer WIFI, and after connected, your phone will try to reconnect to your house WIFI but you have to key in your password. We figured out that with a second person, once in AP mode, you can keep pushing a button on the freezer door that changes AP to 1 then 2 then 3 then AP again. And by doing that the WIFI will eventually catch the freezer in AP mode and connect. After it connects you can go into the Insigna App on your phone and change the temp. and everything appears to be fine. But about 1 to 2 minutes after the freezer successfully connects, the freezer drops the WIFI connection. We purchased the Geek Squad warranty to cover the freezer. So I called Geek Squad. The Geek Squad Rep came out and watched me connect and watched the freezer drop it's connection. He called Best Buy for assistance and got none. So he ordered a new antenna/smart card. A week later he installed it and same problem. So he left to call Insigna to find out more about it. After 9 days of hearing nothing, I called him and he said he got no help from Insigna. So he ordered another freezer like mine so they could play with it in the store to see if it would connect. It was supposed to arrive in the store last Tuesday - 5 days ago. I haven't heard anything. I'm getting tired of pushing the repairman to get results. I'm also disappointed that a freezer with a digital display on the door that tells you what the SET TEMP is, cannot display what the actual temp is inside the freezer. It appears you can see the inside temp on the Insigna app on your phone but not on the door. You have to hang a thermometer inside and open the door to find out. Our WIFI has only been connected twice for a couple of minutes so haven't had much experience using the actual features after connected. Also the Owner's Manual says if it's in Freezer Mode, that the WIFI will send your phone an alert if the temperature has been above 32 degrees for 3 days. At that point I don't want to know about it. Why not alert me when it gets to 32 degrees or let me set the temp and the duration when I should be notified. At this point it's a good cooling freezer with an inoperable WIFI and the Geek Squad Service ain't worth purchasing. If they get it fixed, I'll gladly give it 5 stars but not until then.

    No, I would not recommend this to a friend

    • Brand response

      InsigniaCustomerSupport

      Hello, Thank you for reviewing this Multidirectional Upright Wi-Fi Convertible Freezer/Refrigerator! I really appreciate your feedback, please remember that if you ever need assistance, we're here for you! Visit: https://www.insigniaproducts.com/contact-us. Sincerely, Louie L. Insignia Products. BBY-ExBrand_Insignia

  • Rating: 2 out of 5 stars

    The shelves can hold very little weight.

    Posted
    AnchorageAK

    I wish I had never bought this unit. The shelves are a major draw back. They will hold very little weight. They start to bend and come out of the holders. We are not talking about a large amount of weight either. Also, it you open the door, to remove some thing, and shut the door. Then remember you need to open it, you can't. You have to wait till it gets back up to the set temperature.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Doesn't work with Android?

    Posted
    novicebuyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We could not get it to work with Android phones. Also the shelves are not very substantial.

    No, I would not recommend this to a friend