Customer Ratings & Reviews
- Model:
- LMXS28626D
- SKU:
- 5968401
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the spaciousness and the efficient ice maker of this 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator. Many appreciate the quiet operation and the well-organized freezer drawers, contributing to a positive user experience. However, some users reported issues with the compressor and water filter, impacting the overall reliability. The fingerprint resistant stainless steel is also a frequently mentioned positive feature.
This summary was generated by AI based on customer reviews.
How to Fire a Customer in 10 Minutes
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Experience of Buying this Item from Best Buy: I purchased an LG Refrigerator from the Torrance (California) Best Buy on 7/1/23 that was advertised as being in "Open Box - Excellent" condition. After driving across Los Angeles 110 miles round trip to pick up the refrigerator, when I removed the 'packaging' (corner guards and bubble wrap), I discovered that there was mold on some of the door seals, bits of food still inside and significant water stains around the water dispenser. No user guide, manual, or any other paperwork was included. It was taking quite a while to cool down, so I removed the back panel and discovered the condenser was filled with dust. That prompted me to check the tag inside the refrigerator and I found that the date of manufacture was September of 2021. "open Box - Excellent is described as: * Looks Brand New, Includes all original parts/accessories, Typically contains packaging. Their other 'Open Box' buying options are: 10 'Open Box - Satisfactory' which is described as: Minor to moderate cosmetic signs of possible use, Any signs of use will not affect performance, Nonessential parts may be missing OR 2) 'Open Box - Fair' which is described as: Significant signs of use, vital accessories may be missing. I found that speaking to an actual human being at a Best Buy store location was impossible, so I called the Best Buy Returns and Exchanges phone number (as they don't have much else in the way of applicable customer service options) as I felt that a price adjustment was in order. I feel the condition was somewhere between Open Box - Fair and Open Box - Satisfactory. Best Buy essentially told me to go take a hike. I can return the refrigerator, but that means taking out my food (and doing exactly what with it?) and hauling it back to Best Buy. Seems to me that a price adjustment is a more than fair resolution of the situation as this CLEARLY does not meet the criteria of 'Open Box - Excellent' condition - Does the photo included look like it meets the criteria for 'Open Box - Excellent'? Does a refrigerator that was clearly used with a manufacture date of nearly two years meet that description? I understand that mistakes happen, but it is what you do in the aftermath that reveals exactly who you are. The TL/DR version: 1) Buyer beware of expecting Best Buy to rate the true condition of an Open Box item 2) Best Buy had deliberately made it impossible to actually speak to a human being at their retail locations on the phone 3) Their 'Customer Service' system is lousy and lazy at best, and quite possibly downright shady at worst. Hopefully I have enlightened those considering such a future purchase. I know it has certainly influenced my decisions going forward. Congratulations Best Buy, you have fired a 25 year customer in less than 10 mjnutes.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We're disappointed that your [visit/experience] with us fell short of expectations. We want to thank you for giving us a chance to make things right by bringing this to our attention for improvements of our products and services. Please contact us at 800-243-0000 in order to discuss further options to resolve the concerns your reporting. We along with the community appreciate your kindness of sharing today . https://www.lg.com/us/support/help-library `Tanisha
- Cons mentioned:Ice maker performance
Known Issues with water dispenser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator showed up with the water dispenser not working. After initial installation a geek squad member came out to determine possible causes. It was determined that there was an existing issue with the board on this model fridge for several months, but when we went about getting it fixed LG wouldn’t work with us directly to replace the board and Best Buy suggested we replace the unit. The next fridge was the same model and had the same issue. After that we decided to go for a different fridge and it was delivered dented and the subcontractors sent to install the fridge were acting very unprofessionally, to the point that it scared my wife.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for sharing your feedback with us. We understand your concern about the ongoing issues with your LG Refrigerator (LMXS28626S) model, including the water dispenser, the board issue, and the experience with the delivery and installation. We strive to provide high-quality products and exceptional services to ensure a smooth experience. For future reference, you may visit this link for additional help: https://www.youtube.com/watch?v=jBnW5weYT5Y. Please send us a private message on social media @LGUSSupport with your details, and we’ll do our best to assist you in resolving this. Thank you for bringing this to our attention. ^Juvy
LG Water filters don't fit this fridge anymore!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad news if you bought this LG 4 door French refrigerator. The LG water filter replacement cartridge that LG makes now has some ridges on the top that are different than the original LG filter cartridge that came with the refrigerator. When you take the LG replacement and try to screw it in. It won't even turn halfway, sealing improperly making water leak all over the place. I compared the old and new LG filters and the new one is way off in some key areas. What do I do now? Buy bottled water and get old fashioned ice cube trays for my one year old LG fridge? Look at my attached photo. The one with the green label is the old one. Notice how that little odd shaped 5 sided piece of plastic is shaped slightly differently than the other one. It's not just slightly different however-the size of it is very different, making it like some kind of knock off bolt that won't fit the standard nut causing the thing to leak.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your water filter. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Defective fridge and horible Best Buy service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered this fridge and after Best Buy hooked it up the water would not work so they ordered us a replacement. Second one also had the same issue. Called Best Buy and it took almost 2 hours for them to tell us to do everything their installers already tried. They said we had to cal LG to have a tech out. Called LG and they made us do the same run around for an hour trying to fix it. They then said “you need to call Best Buy to have someone come fix it”. After that waist of 3 hours we ordered a fridge from another big box store and told Best Buy to pick this one up. The other Big box store was amazing. Fridge was install in 2 days. Worked great. Delivery crew walked us through everything like it was a new car. Next day Best Buy picked up the other one. You will see what they did to our door with no attempt to do anything about it. In fact during install, they did everything possible to not have to remove the doors on the fridge. Tried to take our screen door and patio door apart instead of just doing it right like the other company did. Very poor customer service, delivery service and I still have a large sum of money that needs to be taken off my card. Definitely shop the competition if anything just for better customer service and delivery crews that will respect your home.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brian. Thank you for sharing your experience with us. We understand your concern about dealing with both the water issue on your LG Refrigerator (LMXS28626S) model's fridge and the run-around with the service teams.
We always aim to provide high-quality products and top-notch service, and ensure a smooth experience. We want to assist you in resolving the issues, even though you've already moved forward with a new fridge. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. To make sure we address your concerns and get your account properly handled, please send us a private message on social media @LGUSSupport. We’ll look into the details of the service and work with you on the financial aspect to ensure everything is squared away. ^Juvy
Junk , do not buy! LG repair super slow to service
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk! We’ve only had this fridge for less than a year and the compressor already had an issue and then now goes out again within the 2nd year. LG repair technicians are super slow (limited technicians available) both times to come in to repair so now our food will be wasted and we won’t have a refrigerator for multiple days because the technician will take 5 days to come in. Will never buy LG refrigerator again! Freezer space also very limited. I wish Best Buy sales person didn’t recommend this fridge in the first place.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you have experienced multiple issues with getting this repaired. We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer
I'm not sure about LG products
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first LG refrigerator we have purchased. The first LG was defective. The handles wouldn't stay on. BB replaced it with another LG. 4 days later, we heard a loud noise, unsure of where it came from. An hour later, my husband opened the fridge door and found glass everywhere. The top shelf shattered for no reason. We noticed the delivery guys left all the tape on the shelf hooks, which probably caused the shelf to not be secured. Now, BB is bringing another refrigerator. If there is a problem with this one, we will be going back to a Maytag, and I will never purchase anything made by LG
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Refrigerator (LMXS28626S) model. We always strive to deliver exceptional quality and a smooth ownership experience, so we truly appreciate the opportunity to learn more from your feedback.
In cases where the glass shelf has shattered, it's possible that unremoved packing materials or improper shelf positioning during delivery may contribute to instability once the unit is in use. We recommend ensuring all shelf brackets and supports are securely engaged and removing any leftover tape or packaging around the shelf rails to help prevent potential shifting.
We’d love to support you further and ensure your replacement unit delivers lasting satisfaction. Please send us a private message on social media @LGUSSupport so our dedicated team can explore personalized solutions with you.
We’re here to make things right and assist however we can. ^Juvy
Water dispenser failed twice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispener failed to work twice on a newly delivered model out of the box. The rest of the features were good, but the dispenser was a deal breaker, so we moved to another company model.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Addy. Thank you for sharing your experience with us. We understand your concern about having issues with the water dispenser on your LG Refrigerator (LMXS28626S) model, especially right out of the box. We strive to provide high-quality products and exceed our customer's needs and expectations.
For future reference, it might be a good idea to check the water filter and make sure it’s installed correctly and not clogged, as that can sometimes lead to dispenser issues. If you need more information, feel free to check out this link: https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-dispenser-issues--20150177934291.
And remember, if you ever need help in the future, don’t hesitate to reach out to us on social media @LGUSSupport. We’re always here for you and want to make sure your experience with LG is a great one. ^Juvy
Bad job best buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, either delivery or warehouse sent me a fridge with a broken power cord that was wrapped in electrical tape and didnt disclose this information. When i had a power surge it broke the fridge and caused a spark in my house.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Cullen. We truly appreciate you sharing your experience with us. While we're glad to hear that you love your LG Refrigerator (LMXS28626S) model, we understand how concerning it is to discover a damaged power cord, especially after a power surge. We strive to provide high-quality products and exceptional services and ensure a smooth experience.
For safety, we recommend discontinuing use of the unit until the power cord can be properly inspected and replaced. If you haven’t already, please check your home’s circuit breaker to ensure no additional electrical issues occurred.
We’d like to look into this further and explore possible solutions for you. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist. Your safety is our top priority, and we appreciate your patience. ^Juvy
Not too happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item as Open box, it had practically no damages when it was in store, but when it arrived at the house, it had a huge dent in the right door. The store staff said it was not their fault (it never is) so I feel I was lied to when I purchased the item. I’ll see if the claims dept will do something about it. So far, not a very good experience, although I spent over 3,000 dollars in this purchase.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We understand the frustration caused by the damaged item you received upon delivery. Please know this is not the experience we want you to have with our service. We strive to provide high-quality products and deliver them in perfect condition. However, sometimes unforeseen circumstances can lead to issues during transit. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Less than a month old and it’s not cooling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this fridge 1 month ago and the main compartment is 20 degrees warmer than what the display is saying. I bought a thermometer to confirm since my food didn’t feel cold and some spoiled.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Waiting on a repairman
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not worth the purchase price. It’s noisy and already in need of repairs. The bottom freezer door has ice built up all underneath and won’t keep the food frozen.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm so sorry to hear that you're experiencing issues with your LG refrigerator. It's unacceptable that it's noisy, in need of repairs, and not functioning as expected. I can only imagine how frustrating that must be for you.
First and foremost, I want to acknowledge that the noise and repair issues are not what you expected from a new appliance. You deserve better, and I apologize that we fell short.
Regarding the freezer issue, I can understand how concerning it is to find ice built up underneath the door and food not staying frozen. That's not only inconvenient but also a safety concern. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Scratches EASILY.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge scratches so easily!! It has been only 4 months and we have 2 visible scratches on the front. What’s the point of using a finish that scratches so easily??!! We have no dogs and everyone here is old enough to be careful. The scratches have most likely happened from wiping the front. We are happy with the functionality of the fridge but I imagine that within a couple years the entire front will look horrible.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered a new refrigerator and received a damaged what appeared to be an opened box returned refrigerator. I have been promised a new replacement.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG 4-Door French Door Smart Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Frosting my goods
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since the first time that I connected this fridge temperature cooling system went to high and frozen my vegetables in the fridge
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, David. Thank you for taking the time to share your experience with your LG Refrigerator (LMXS28626S) model. We understand the importance of reliable cooling performance. We strive for good and high-quality products that meet our customer's expectations and satisfaction. We're here to help. Please visit this link: https://www.lg.com/us/support/help-library/frost-buildup-refrigerator-CT10000021-1400774608218. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
- Pros mentioned:Temperature controlCons mentioned:Door design
No water
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the water dispencer in the door doesn't work.Geek Squad has come out twice, they have thrown in the towel. It super frustating to be treated this way. I am not sure what I'm to do next? plus the fridge is loud the doors swing violently and jars in the door are tossed about. it does keep food cold but the freezers are small and unlit.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Opermom. We understand your situation regarding the issues with your LG LMXS28626S refrigerator. Let's address each concern:
Water Dispenser Not Working:
Water dispenser issues can stem from several factors. Here's a step you can try:
Check the Control Lock: Ensure the control lock isn't engaged, as this would disable the dispenser. If the locked padlock icon is illuminated, press and hold the lock key for 3 seconds to unlock it. After unlocking, test the dispenser again.
Loud Operation and Door Issues:
Unusual noises and door concerns can be influenced by several factors. Here's a step you can try:
Ensure the Refrigerator is Level: An unleveled refrigerator can cause operational noises and affect door alignment. Use a level to check, and adjust the leveling legs as necessary to ensure the unit stands evenly.
Freezer Size and Lighting:
We understand that the freezer's capacity and lighting might not meet your expectations. The LG LMXS28626S model features two freezer drawers for maximum organization.
LG Refrigerator - Troubleshooting Dispenser Issues - https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-dispenser-issues--20150177934291
However, if you find the space insufficient or the lighting inadequate, please send us a private message on Social Media @LGUSSupport with your contact information and specific concerns. We'll be glad to explore possible solutions or alternative models that better suit your needs.
We appreciate your feedback and are committed to ensuring your satisfaction with our products.
—Renzo
- Cons mentioned:Ice maker performance
Best Buy and LG complete failure
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the style of the fridge but after two years it started to have failures. Two months ago the ice maker quit working. Turned out it was the fan blowing cold air up to the ice maker. Found part online and got it working again. Now the entire upper fridge section is not working. Called geek squad to come out and troubleshoot/fix problem. Geek tech did some diagnostics and determined it was a faulty control board. Was given an invioce for estimated cost. Paid the invioce in order to get the control board ordered so we could get the fridge running as soon as possible. Follow up apointment for control board replacement was the next Friday. Friday came, received txt the tech would be arriving between 1 and 5. 6 o’clock no tech. Called geek support and got the run around. Finally was told “tech had family emergency’” and didn’t make it. (No kidding). Ask when to reschedule and earliest date was the following Thursday. Called back the next day to confirm appointment and it was never made. Now being told it is more than two weeks out. Not happy with the LG problem unit and more disappointed with Best Buy and the horrible tech support. Overall zero stars for both LG and Best Buy. And i still have a broken fridge.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We understand your inquiry regarding your LG LMXS28626S refrigerator and appreciate you sharing the details of your experience. It’s important to us that your fridge works reliably, and we’d like to assist you further.
As a troubleshooting step, please try resetting your refrigerator’s electronics to rule out a temporary control board glitch:
Unplug the refrigerator (or switch off its circuit breaker) for one minute.
After one minute, restore power and allow the fridge to reboot for about five minutes before checking if the upper section cools properly.
https://www.bestbuy.com/site/lg-27-8-cu-ft-4-door-french-door-smart-refrigerator-with-smart-cooling-system-stainless-steel/5968400.p?skuId=5968400
If the cooling issue persists, please send us a private message on social media @LGUSSupport so our team can work with Best Buy Geek Squad on your behalf or explore additional solutions such as verifying replacement part compatibility and scheduling timely service. We appreciate your patience and the opportunity to help get your refrigerator back to optimal performance. —Renzo
Poor Quality, Total Tech Deception, Ruined Holiday
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrendous experience with Best Buy and Geek Squad—TotalTech is a scam. My fridge, barely over a year old, died more than THREE WEEKS before Thanksgiving, and they couldn’t fix or replace it in time for the holiday. For the $2,200 price tag, I expected much better reliability. The fact that it failed so quickly is a clear indication of poor quality, especially for a product I trusted to last much longer. My Experience I reported the issue on November 6, and the earliest appointment (with a $105 fee) wasn’t until November 14. The tech came out, said it needed a new Main Control Board, and assured me the part would arrive overnight. Fast forward to November 19, and I’m told the part still hasn’t shipped. I asked for a supervisor to contact me. On November 21 I heard back, only to be told the part is no longer available from the manufacturer, and my fridge will be replaced—except they can only offer me the Black Friday sale price, not what I paid. The icing on the cake? The earliest replacement appointment is December 5. Meanwhile, I find the part online from LG available with overnight shipping proving they lied about availability. Best Buy and Geek Squad have completely ruined my holiday and shown zero urgency or competence. Never again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nathan. Thank you for sharing your detailed experience with us. We understand your concern about your LG Refrigerator (LMXS28626S) model, especially with the challenges you've faced around the repair, delayed parts, and lack of timely service. We strive to provide top-notch products and exceptional services to ensure a smooth experience. Since you've found the part available online, we suggest contacting us directly through social media @LGUSSupport, where we can assist you further. Our team can help facilitate any additional support or follow up with the service process, ensuring we get your fridge back to working order as soon as possible.
We understand how much this has impacted your holiday, and we’re committed to making sure we address your concerns in a timely manner. ^Juvy
- Cons mentioned:Ice maker performance
Do not purchase!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We recently purchased this refrigerator and not one but two were delivered and we’re both defective! The water and ice feature were not working. highly suggest to skip this model. I wasted weeks for a new delivery followed by another defective delivery just to wait another week for a new model. The customer service received was subpar and honestly very disappointing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We appreciate your honesty and understand how you felt about receiving not one, but two defective units, especially when the water and ice features are key functions.
If you're still dealing with issues or would like help troubleshooting, you can find support resources for this model here: https://www.lg.com/us/support/product/lg-LMXS28626S.ASTCNA0. If you'd like us to take a closer look at your case or assist further, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
- Cons mentioned:Ice maker performance
Extremely dissatisfied and disappointed.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased new at Best Buy and had delivered 1 week ago. Installed in early afternoon. By early evening had error code. Called LG and they told me to call the store for this code. Called Best Buy and was told that the code was related to the ice maker and a new unit would be sent this week. The installers set the temps at 37 and 0. The freezer was still at 20 degrees 24 hours later. Did not get to zero. Got as low as 5. The refrigerator inside never got below 42. The ice maker did not make ice for 24 hours. Note: the cubes are very small and the ice container is not large. Instead of getting a replacement I am getting a different make. I have had 3 LG tv over the years and never had a problem. Thought they knew how to make good refrigerators. The repair men said that LG has a lot of problems and most are associated with the linear compressor. Replaced a 20 yr. old RCA Whirlpool side by side who's only problem was the refrig. door would not stay shut. It opened slightly. Wish I still had that unit.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
- Cons mentioned:Ice maker performance
After a week or less no ice nor water.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very stable refrigerator so far. The only bad detailed is that the ice maker quit working after a week of purchase. I quit buying samsung cause they´re very problematic. My other refrigerator is a samsung and it took a whole month providing ice and water to repair the ice maker. This piece took a week to stop making ice and filtered water. I wouldn´t recommend to buy this kind of ref.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Rilo. We understand your inquiry regarding your LG French Door Refrigerator (model LMXS28626S) and the issue with the ice maker and water dispenser. If your unit stopped making ice or dispensing water within a week, it may be due to the water supply line being kinked or the water valve not fully open. Please also check that the ice maker is turned on and that the freezer is set to 0°F for optimal performance.
LG Refrigerator – Why is My Refrigerator Not Making Ice? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181
If you've already checked these and the issue continues, we’d like to look into this further. Please send us a private message on Social Media @LGUSSupport with more details, and our team will be happy to assist. We appreciate your feedback and are here to help! —Renzo