Main Content

Customer Ratings & Reviews

Customer images
Your price for this item is $1,599.99

Customer rating

Rating 4.5 out of 5 stars with 203 reviews

89%would recommend to a friend.

Write a Review

Rating Filter

Pros mentioned filter

Cons mentioned

Looks like there aren't enough negative mentions yet.

89%
would recommend to a friend

Expert rating

Rating 3.9 out of 5 stars with 8 reviews

Page 1 Showing 1-20 of 203 reviews
  • Rating 5 out of 5 stars with 1 review

    Excellent laptop/tablet combo

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Great purchase for our college student. Best of both worlds laptop/tablet. Best feature removal of screen for tablet use with stylus to take notes in class. Works well with all the college programs. Streams video well. Speakers are just ok.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're glad that the versatile design and power of Surface Book 3 has made it a great device for your college student. Thank you for sharing their experience; we hope it continues to serve them well in class.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rating 1 out of 5 stars with 1 review

    Disappointed

    Posted .

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     

    Having a terrible experience with this computer. After 2 weeks I was carrying it and it just cracked (due to the hinge if you grab it from the front the screen will crack). 6 month’s later the battery just stopped working. Wish I had gotten an apple instead. Best Buy will not back up the product and neither will Microsoft. Just left out in the cold.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're sorry that there are issues with your Surface Book 3. If you haven't done so already, we recommend contacting our team at Microsoft Support for assistance. They can be reached here: https://support.microsoft.com/en-us/contactus/

      Hope that helps,
      Chuck
      Surface Customer Care Microsoft

  • Rating 4 out of 5 stars with 1 review

    Overall a good product

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I have been using Surface products for 7 years and would not buy another product. I like the Surface Book 3 however I have two complaints: 1) the computer has to be turned on in order to release the screen, 2) the micro SD card is in the keyboard part of the computer and not in the tablet portion, which means that if you have all your info stored on the SD card and release the tablet portion, you can't access your files; you have to copy them to "computer".

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Good but not Great for 2020

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Its definitely unique and very interesting but for the money, its just not enough. -No thunderbolt -Almost 4 lbs -Less than 4 hours of battery in tablet mode (real life) -Weird gap when closed gives it a larger than normal form factor -bezels around screen are large for 2020. I would seriously recommend a lenovo yoga c940, hp scpecture x360, or dell xps 13. All of these are 2 in 1 laptops that are cheaper and outperform the surface book 3. Microsoft needs to revamp the surface book for it to be a serious competitor. This is the same physical form factor since 2015.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Great computer if you're fine with the price

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I love using my surface book in both laptop and tablet mode. Although it works fine as a laptop, I find myself using any excuse I can to pop the screen off and use it like a tablet (either to draw or take notes). The only reason I don't give it 5 stars is because the shear performance at the price it costs, just isn't there. I got the base model (so it's got a nice 10th gen i5 processer), but the graphical performance and storage space are lacking for a $1600 computer. I understand that this is the base model, so the specs aren't going to be great, but for a base model, even with the cool tablet/laptop capability that it has, I would expect a price more around $1000 or maybe even $1200. Charging $1600 seems more fitting for one of the more high end spec models.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    One of my fav laptops

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    This is the second time I’ve bought this laptop, first one was the first time they released the surface book. I love this laptop very much. It’s portable, I got a case that makes me a lot less worried to take it with me on the go, and of course the whole screen thing is great. It over performs most laptops I’ve used, and all laptops with the capabilities it has. The only issue I’m having is my touchscreen keeps just not working randomly. I’ve talked multiple times with Microsoft, it’s been happening since the day I got it, and Microsoft said an update would fix it but I keep having to call them back. Not great but the customer service is. It is annoying the pen comes separate and now I bought a $140 pen for the touch screen to not want to work.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Freedom At Last!!!

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Tired of being tied down to my desk top to do invoices and accounting through the desktop version of my accounting software, I decided to buy the Surface Book to allow me the versatility of working where I want. My Wife owns one and i liked its features enough to purchase my own. Touchscreen capable and disconnecting to use as a tablet are awesome. Battery life seems very good. I now operate in a cloud based software and love the ability to be mobile. Great solid manufacture.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – Thank you for sharing your experience. We're delighted that you love the versatile design and functionality of your Surface Book 3. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Rating 5 out of 5 stars with 1 review

    Surface Book 3

    |
    Posted .
    Owned for 8 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    The Surface Book 3 is just the right size for traveling when I don't want to take my larger laptop. It also allows syncing with my Galaxy S20 Ultra, so I can see everything on a bigger screen. I am glad I got the hard-sided one for sure especially for its durability. I may have picked a larger memory had I thought about it more, but the cloud where my pictures and documents are stored seems to take the load for now

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Connie – It's great to hear that it’s a good fit for your needs. We hope you continue to enjoy it. Cheers, Erica Surface Customer Care Microsoft

  • Rating 5 out of 5 stars with 1 review

    From Surface Pro to Book

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    In staying with the Microsoft family, I passed from a Surface Pro to the Book (with some generous assistance from the Geek Squad in Harrisonburg, VA. Saul is the best.). There is no reason to go back. This machine is more powerful, faster, more responsive and sturdier than the Pro. Well done Microsoft.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Surface Book 3 is the best!

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I am beyond thrilled with this new device. I had a Surface Pro 3 which was just fine, but I longed for something more. This filled the order with ease! I looked into the Surface laptop and was impressed, but this is like having the best of both worlds. The two battery thing is pretty sweet. Really like it for drawing. Love that the screen pops off easily and stays put when you want it connected to it's mate/keyboard. Very nice machine- yes it's pricey, but well worth it.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for sharing your experience with your new Surface Book 3! It’s great to hear that it’s working well for you. We hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rating 5 out of 5 stars with 1 review

    Great device

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Leaving my 5+ year old laptop behind I am transitioning to the Surface Book 3. So far, I am pleasantly surprised. It runs Windows 10 and all my apps well and with the USB-C to HDMI adapter I can run on multiple displays without a hitch. This is truly a wonderful change from my laptop.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Life-Saver

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    We bought this for our daughter when her other laptop (not a Surface) started deleting her work in the middle of writing her term papers. (Not good for a college student) With finals right around the corner, she was scared her other would not make it. She loves the detachable tablet mode and uses the stylus to "write" her papers super fast and easy! Love it!!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – We’re thrilled to hear that Surface Book 3 was a good fit for your daughter. We hope she continues to enjoy using her new Surface. Cheers, Erica Surface Customer Care Microsoft

  • Rating 5 out of 5 stars with 1 review

    Pro laptop

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Power housebof a machine. Love the fluidness of apps and pen usage. Really great size and power. Detachable screen makes it awesome.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    SurfaceBook review

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    It's not as good as the 1st one in my opinion. Had to take it in because it would just restart itself but overall after that no issues

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great for students

    |
    Posted .
    Owned for 7 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    My daughter is in medical school and lover this laptop. The feature which allows her to take notes on the screen during a lecture is what she likes best.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Joe – Thank you for sharing. We’re thrilled to hear that Surface Book 3 is a good fit for your daughter. We hope she continues to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Rating 3 out of 5 stars with 1 review

    It's a high price (even at a discount)

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Even though I liked the product and purchased at a discount because it was open-box ($1,100) the performance was not all there for what I needed. The camera is great (better than most laptops out there) and the tablet mode is also great (being able to disconnect from the main keyboard and using similar to an ipad but with Windows)! The only problem is I needed more performance, workstation-type replacement, more than those nice-to-have luxuries provided by the surface. I found much better option laptops that had touchscreen, 4K, 16GB RAM or more, and 512GB space or more, at same price or lower, and thinking that this is a long-term investment I opted to return the product.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    great price!!!

    |
    Posted .
    Owned for 6 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Great purchase at a great price. I look for this item everywhere an it was way expensive but wit best buy I get a great deal. Cant' wait to keep purchasing from Best Buy.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Good laptop for school.

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Serves my daughter's needs sufficiently well. She was able to set up the laptop herself with little difficulty.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Great laptop

    |
    Posted .
    Owned for 3 months when reviewed.

    Works excellent - no issues whatsoever. High quality product that I Would recommend to anyone looking for a high Performance laptop — this Is our second for the family

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Great machine, but pricey!

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I love this form factor. I love the battery life. I love the screen. I love the speed. I love the magnetic charging adapter. I don't love the price. I don't love that it still doesn't have Thunderbolt 3.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
advertisement
Shopping Assistant