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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 540 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, large screen size, light weight, and good battery life as significant advantages. Many appreciate the sleek design. However, some users experienced issues with performance, limited RAM, and occasional overheating. A few also reported problems with the Wi-Fi and speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 24 reviews
  • Pros mentioned:
    Battery life, Speed
    Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    One Phenomenal Notebook

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always thought the Surface units from Microsoft were overpriced and underperforming, but after buying a couple of USED Surface Pro 3 units from an auction site, my mind was changed and I am now a fan. I purchased this Surface Laptop 3 15" notebook as an 'open box' unit to save a few bucks. I came in a few days and was in great condition (even had the original box and packaging). It starts quickly, boots fast, and after a few Windows 10 setup steps, it is ready to enjoy. The keyboard is backlit and feels great, as does the over-sized touchpad. The screen is the best I have ever seen or used, bright & clear from ALL angles. The wifi and bluetooth connect quickly and stay connected, and it runs all of my software like a champ. Don't let the 8GB of ram fool you, this guys runs FAST and these new M.2 2230 small drives are very fast. The build quality is the best I have ever owned, and the battery is long-lasting, and charges up fast. The case is elegant and has a solid feel in your hands. The small SSD hard drive can be upgraded, but good luck finding a M.2 2230 drive sold commercially. Not yet, but when I can find one, I will probably buy it. But I can get all of my stuff on the 128GB just fine and room to spare. Overall, I am thrilled with my new computer and am happy to recommend it to anyone wanting a great machine at a fair price. BTY, the AMD processor and GPU work very well and are fast. I like the new Ryzen products. Get one and be happy for Thanksgiving & Chrismas.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size, Weight

    Rated 5 out of 5 stars

    What a beauty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is amazing. The instant awake feature has the laptop on in a flash. Not only that, but the light weight makes this computer something that can be taken anywhere. The keyboard is pretty decent too. Not as good as a Thinkpad, but better than a Macbook or any of the standard keyboards that most regular laptop companies use. The touch screen is also pretty nice too. Though the one reason I would recommend this laptop is the battery life. This laptop just keeps on going and going. The battery on this unit is strong and is a true workhorse.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size, Weight

    Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has everything I need. I also got the license for Word, PowerPoint, etc. in store and it was really easy to set up. (I’m not the best with technology.) This thing holds a charge forever! I love the touch screen! I can go back and forth from that to the keyboard easily. It’s also very light!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed, Weight

    Rated 5 out of 5 stars

    Great Computer for school

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is very fast and easy to work on. It keeps its charge for a long period of timing making it good for taking to school. It's lightweight and easily fits in your backpack.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Le budget computer with all the bells and wistles

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased This laptop to replace my dying Surface Pro. The fact that it is a Microsoft computer with no bloatware makes it a breeze to set up and get going without having to format drive. As far as computer performance it is designed for everyday work tasks nothing fancy as it does not have dedicated graphics. 16Gb DDR4 ram makes for great performance Great laptop recommended for its battery life and portability.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Better then the Macbook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old computer wouldn't work for me anymore so I had to buy a new one. This is perfect for everything I need to do and more. Its processor is fast and the battery life is great for on the go travel. I would recommend using the power save mode or your battery will run out alot quicker and you'll be rushing for a charger. The keys are nice to type on and the track pad feels so smooth. The lack of ports on the sides is concerning but so far I haven't missed them at all.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Great 15 in screen

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for myself so that I didn’t have to share with my wife’s desktop. Really like the screen size and uncluttered look of the tablet.Highly recommend this Microsoft Surface.Easy to pick up and learn right from the start.The buttons have a nice high quality feel when typing and the battery life is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is clear and sharp, good battery life and amazing speakers in this small package. The price on sale was very reasonable for a laptop with all metal case.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Best 15" laptop on the market!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited until the Surface Laptop came out with a 15" version and when they did, I bought 2. They are great laptops! Good battery life, light, durable!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    A lightweight computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one I got kept restarting itself. Returned and got a new one. It is great. A long battery life and very light weight. I love the face recognition.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Amazing Laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Laptop 3 is a very well built laptop. Screen resolution, processing speed, speakers, and battery are all first class!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Great Student Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Student laptop. Lightweight, fast boot up and great screen resolution. get a full day of use on battery power.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – It's great to hear that it’s a good fit for your needs. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Perfect for college

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love most things about this computer. The price for 849.00 could not be beat. The keyboard to me feels flimsy and non substantial. I write a lot of papers and ended up getting a Bluetooth keyboard instead. It’s sleek and cool and the picture is amazing. Battery life is about 6 to 8 hours of hard use. All day if just surfing the internet.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Good solid laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good solid laptop Faster than the older versions Quiet and long battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Sleek and beautiful!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Great battery life. Love the keyboard action.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Great product for the money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    smooth keys and battery life has been great!! Easy set up!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    worth it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop for the money. I previously used the Surface Book with detachable keyboard and the performance and battery were terrible. This is much better and doesn't get unbearably hot either.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, love it, love it. Great computer for school and it was on sale for 899$ for a 15 inch is an amazing deal. Favorite thing is screen resolution, keyboard feedback, and battery life.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – We're thrilled to hear you're loving your Surface Laptop 3! Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good Laptop

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using the Surface Laptop 3 15" for almost a year. I haven't had any problems so far. Battery life is the same as when I purchased it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    great laptop, fast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great looking laptop. Setup was easy. It starts up fast and runs programs fast. Ithas a 10-12 hour battery life.

    I would recommend this to a friend