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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 540 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, large screen size, light weight, and good battery life as significant advantages. Many appreciate the sleek design. However, some users experienced issues with performance, limited RAM, and occasional overheating. A few also reported problems with the Wi-Fi and speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 85 reviews
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Surface Laptop 3 Review!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! The design is flawless...speed is great... it has a nice kind of large screen but its very portable and lightweight at the same time. Touch screen is very convenient as well! Not to mention pricing is reasonable compared to the competition. Really wish it came in Ice Blue like the 12" but overall best laptop I've ever had.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – We're thrilled that you love the speed, touchscreen and portable design of your new Surface Laptop 3. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Easy is Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this as it was the most user friendly. For the price, it had less storage and RAM than another we were considering we were considering, but ease of use was our primary consideration and it is an excellent system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Nice 15” ultrabook with great build

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this Surface device for my wife to use for her new work-at-home job. In going from a 13” MacBook Air, we appreciate the larger 15” screen size and 3:2 aspect ratio. While this 15” laptop does not carry the typical 15” laptop internals that rival the Dell XPS and MacBook Pro, we like that it’s an ultrabook with a larger screen. It’s powerful enough for daily productivity tasks while offering a larger screen size and still being light and portable enough to carry around. Overall, we are very pleased with the Surface and most liken it to what Apple would have created if they ever came out with a 15” MacBook Air.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're delighted to hear your wife is enjoying her new Surface Laptop 3. We designed this lightweight portable powerhouse to keep up with you throughout the day, helping you tackle all your tasks with ease! Thanks for taking the time to share your experience with the community and we're happy to have you part of the Surface family.

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Le budget computer with all the bells and wistles

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased This laptop to replace my dying Surface Pro. The fact that it is a Microsoft computer with no bloatware makes it a breeze to set up and get going without having to format drive. As far as computer performance it is designed for everyday work tasks nothing fancy as it does not have dedicated graphics. 16Gb DDR4 ram makes for great performance Great laptop recommended for its battery life and portability.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Performance

    Rated 5 out of 5 stars

    Great for internet usage or light work

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the versatility of using it with a mouse and/or with a second monitor. Also, I could use it almost anywhere in the house. I wasn't able to do as much work as I would have liked. If was not hooked up to the second monitor, it took me 2x as long to do my work, as I would need to keep switching which spreadsheet was at the front. 90% of my work is working with numbers. I rely on the 10-key function on my keyboard. Having the numbers in a row at the top instead of 10-key format was hard. Took me a little more time to enter the numbers into the tax program or spreadsheet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size, Weight

    Rated 5 out of 5 stars

    Easy to set up and use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and set up. Light weight, screen images are very sharp and clear. We went with the larger screen and are very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My first Mac!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have recently purchased this because of the fact that I was going back to college and was in dire need of a new laptop. Through out the years I have always use Microsoft but was never opposed to using a Mac. I'm glad I made the choice to go with this. Not only it has a sleek and very hip appearance, but it also have the functionality of it being easy to use and navigate through its processing unit. I've known that Mac is prone to viruses so that too was a plus!!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're delighted to hear you've been your Surface Laptop 3 for school! We appreciate you taking the time to share your experience with the community, and we hope you continue to be impressed with your Surface Laptop 3!

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim and quick. Love using it. Couldn't imagine life without it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it ! It’s fast and light very easy to use !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    Awesome laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use portable and very light!! Machine is fast!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Excellent design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a lighter option of computers, and I was between a MacBook and the surface. At the beginning I felt skeptical because choosing the Surface but it is so practical and easy to understand that I’m happy with this option.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Surface review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Portability is terrific, as is speed. Internet connectivity is not always as consistent as our other laptops (Windows and Chromebooks), which was surprising. Overall pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop, extremely thin. Get the 15 inch, it's still a very small profile and a great screen on it's own. I wish it had a mute mic button, or a number pad like the HP but the Alcantara finish is awesome...feels like leather seats.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Bought for my nephew. Great for high school!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The portability make it a joy to carry around and still possess a well around laptop. The crystal touch screen display is epic. Bought the basic 15’ model. Plan to upgrade the entry SSD to something more practical thanks to its serviceable storage.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 4 out of 5 stars

    None

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The look of this purchase was a plus. It is Light and slender and exactly what I was looking for. It was easier and faster to use. It is An improvement from my previous laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use. Very easy set up out the box. Was up and going in no time. I like how it synced everything with ease. The body is sleek and modern. And I love the 15in screen.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    High-end-feeling device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well-constructed and very comfortable with excellent features. Slim profile makes for easy portability and power cord design allows quick connection.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great laptop- Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop if beyond all other laptops. If it was a Demigod- it would turn into a real God. It has lightning fast speed like Zeus. SO easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Microsoft Surface Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As most of Microsoft Products, another great creation. Easy to use, great picture and display. Has great speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Love my new Microsoft Surface laptop!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to be able to work at home. I could be happier. Set up was a few simple minutes. Very easy to use and fast as lightning!!

    I would recommend this to a friend