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Customer Ratings & Reviews

Your price for this item is $1,019.99
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The comparable value price is $1,199.99

Customer reviews

Rating 4.5 out of 5 stars with 540 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, large screen size, light weight, and good battery life as significant advantages. Many appreciate the sleek design. However, some users experienced issues with performance, limited RAM, and occasional overheating. A few also reported problems with the Wi-Fi and speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-6 of 6 reviews
  • Cons mentioned:
    Heat, Speakers

    Rated 2 out of 5 stars

    over heats

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speakers buzz when listening to speech. Wi-Fi turns off when computer over heats. Computer gets very warm when watching YouTube videos at double speed after 20 to 30 minutes, then shuts down Wi-Fi Had computer shut down once after about 2 hours of work. Computer is okay if you don't multitask for to long. I have a feeling why the computer was a discounted return. I was told the previous owner returned it only after 5 days.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat, Performance

    Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall was very disappointing for the price I paid, laptop was glitching and over heating, had to return it in exchange for another one.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Nice for some; we returned

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros - Loved that this laptop has facial recognition software Cons - Within 30 minutes of getting it home and booting it up I noticed it getting very hot. I am also not a fan of the power cord which detaches with the slightest shift. Returned.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Internet connection issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a great look and feel, but kept dropping internet, while the computer next to it kept going. Also, would get very hot on the bottom. I returned it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size, Speed
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    A solid laptop!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Fast, good battery, great screen. Gets a little bit warm but not hot like so many laptops. And the battery is pretty solid too!

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 2 out of 5 stars

    Hot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned the laptop due to how loud and hot it gets after just watching a simple youtube or netflix videos.

    No, I would not recommend this to a friend