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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 540 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, large screen size, light weight, and good battery life as significant advantages. Many appreciate the sleek design. However, some users experienced issues with performance, limited RAM, and occasional overheating. A few also reported problems with the Wi-Fi and speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-7 of 7 reviews
  • Pros mentioned:
    Battery life, Speed
    Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    One Phenomenal Notebook

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always thought the Surface units from Microsoft were overpriced and underperforming, but after buying a couple of USED Surface Pro 3 units from an auction site, my mind was changed and I am now a fan. I purchased this Surface Laptop 3 15" notebook as an 'open box' unit to save a few bucks. I came in a few days and was in great condition (even had the original box and packaging). It starts quickly, boots fast, and after a few Windows 10 setup steps, it is ready to enjoy. The keyboard is backlit and feels great, as does the over-sized touchpad. The screen is the best I have ever seen or used, bright & clear from ALL angles. The wifi and bluetooth connect quickly and stay connected, and it runs all of my software like a champ. Don't let the 8GB of ram fool you, this guys runs FAST and these new M.2 2230 small drives are very fast. The build quality is the best I have ever owned, and the battery is long-lasting, and charges up fast. The case is elegant and has a solid feel in your hands. The small SSD hard drive can be upgraded, but good luck finding a M.2 2230 drive sold commercially. Not yet, but when I can find one, I will probably buy it. But I can get all of my stuff on the 128GB just fine and room to spare. Overall, I am thrilled with my new computer and am happy to recommend it to anyone wanting a great machine at a fair price. BTY, the AMD processor and GPU work very well and are fast. I like the new Ryzen products. Get one and be happy for Thanksgiving & Chrismas.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Performance, Ram

    Rated 5 out of 5 stars

    Great deal and better than a MacBook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great choice, not because of the fact that I got it open-box at store closing in Fort Myers for half the price, but because I feel this can perfectly compare to a MacBook levels without all the restrictions that come with it. Screen is great, excellent sound, I got it for Illustrator and Photoshop, it works good enough as long as I'm not exaggerating on open apps.

    I would recommend this to a friend
  • Cons mentioned:
    Performance, Ram

    Rated 3 out of 5 stars

    Great form factor, questionable performance.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like Surface laptops. I have owned them since Surface Laptop 1. love how light and thin they are. When I Saw the 15 inch version I fell in love with the larger screen. I grabbed one with 8 GB of RAM and 128 GB SSD. This is the AMD version. I am a computer engineer so I know exactly what I am talking about. I was very disappointed with the performance of this laptop. I ran a benchmark software and my older Surface Laptop 2 scored much higher than this AMD version. Also, I can never get Youtube to play 4k video without dropping frames. The Intel version doesn't have this issue. One big bummer and although this is advertised as 8 GB of RAM, it is essentially 6 GB . 2 GB are dedicated to the GPU. to me this is kinda misleading. Form factor, display quality, microphone, camera, keyboard, and touchpad are all top notch. If I can't figure out the stutteting during 4k video playback, I am going to return it and get the Intel version.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Easy is Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this as it was the most user friendly. For the price, it had less storage and RAM than another we were considering we were considering, but ease of use was our primary consideration and it is an excellent system.

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Definitely not a bad laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad laptop, definitely a mid range laptop at best. In my 3 weeks of using it I've only noticed one odd thing about it, sometimes if you have alot of tabs open and you try loading something it will disconnect you from the internet can only assume it's just because of maxing out the ram capacity as it's only 8gb. Definitely not a bad laptop for the price I enjoy it. Overall quality [7/10] Overall performance [8/10] (for buisness use) Verdict: I would recommend it for a basic buisness and college laptop

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 2 out of 5 stars

    2GB reserved for shared video RAM?

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design and feel of the laptop is great. But I can't understand why it needs to reserve 2GB for video RAM. With the base model of 8 GB, only 6 GB is available for use by the OS, drivers and Apps. It's crazy. Phones nowadays have that much RAM. There should be at least a BIOS option to decrease the reserved RAM if the user doesn't need it (eg. not playing games).

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 1 out of 5 stars

    AMD Laptop has memory issues

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 8 GB RAM AMD surface laptop 3 has 2 GB RAM allocated as video memory so you will only have 6 GB of actual RAM for your use. With regular use you will constantly run with around 50% of RAM usage. Please do not buy any AMD laptops for this reason alone. I didn't see this problem until my return period was over or else i would have returned it.

    No, I would not recommend this to a friend