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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 540 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, large screen size, light weight, and good battery life as significant advantages. Many appreciate the sleek design. However, some users experienced issues with performance, limited RAM, and occasional overheating. A few also reported problems with the Wi-Fi and speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 71 reviews
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Surface Laptop 3 Review!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! The design is flawless...speed is great... it has a nice kind of large screen but its very portable and lightweight at the same time. Touch screen is very convenient as well! Not to mention pricing is reasonable compared to the competition. Really wish it came in Ice Blue like the 12" but overall best laptop I've ever had.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – We're thrilled that you love the speed, touchscreen and portable design of your new Surface Laptop 3. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Screen size, Weight

    Rated 5 out of 5 stars

    What a beauty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is amazing. The instant awake feature has the laptop on in a flash. Not only that, but the light weight makes this computer something that can be taken anywhere. The keyboard is pretty decent too. Not as good as a Thinkpad, but better than a Macbook or any of the standard keyboards that most regular laptop companies use. The touch screen is also pretty nice too. Though the one reason I would recommend this laptop is the battery life. This laptop just keeps on going and going. The battery on this unit is strong and is a true workhorse.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Performance, Ram

    Rated 5 out of 5 stars

    Great deal and better than a MacBook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great choice, not because of the fact that I got it open-box at store closing in Fort Myers for half the price, but because I feel this can perfectly compare to a MacBook levels without all the restrictions that come with it. Screen is great, excellent sound, I got it for Illustrator and Photoshop, it works good enough as long as I'm not exaggerating on open apps.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size, Weight

    Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has everything I need. I also got the license for Word, PowerPoint, etc. in store and it was really easy to set up. (I’m not the best with technology.) This thing holds a charge forever! I love the touch screen! I can go back and forth from that to the keyboard easily. It’s also very light!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Love my Computer!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer. Had computer for 2 year. Love the large screen. Love the storage. Charges quickly. Use for work and personal. Easy set up . Life saver........

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Nice 15” ultrabook with great build

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this Surface device for my wife to use for her new work-at-home job. In going from a 13” MacBook Air, we appreciate the larger 15” screen size and 3:2 aspect ratio. While this 15” laptop does not carry the typical 15” laptop internals that rival the Dell XPS and MacBook Pro, we like that it’s an ultrabook with a larger screen. It’s powerful enough for daily productivity tasks while offering a larger screen size and still being light and portable enough to carry around. Overall, we are very pleased with the Surface and most liken it to what Apple would have created if they ever came out with a 15” MacBook Air.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're delighted to hear your wife is enjoying her new Surface Laptop 3. We designed this lightweight portable powerhouse to keep up with you throughout the day, helping you tackle all your tasks with ease! Thanks for taking the time to share your experience with the community and we're happy to have you part of the Surface family.

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Screen size, Weight

    Rated 5 out of 5 stars

    Easy to set up and use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and set up. Light weight, screen images are very sharp and clear. We went with the larger screen and are very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Great price and design, but still bugy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this laptop during the black Friday sale. Price was great for such a stylish Windows based laptop. There are no major issues while using. Build quality is really good. Keyboard is just fine. Trackpad could be better and bigger (glass+force touch). Screen is awesome with great colors. So overall quality is on really good level. But after a week of usage the sleep mode started to fail. It basically couldn't wake up after some time off closed lid. Had to hard restart it 5 times in one month. Didn't want to waste my time with factory reset and Windows setup. And didn't want to think what would happen after 5 month of usage. I was MacBook user for the last 4 years and about 15 years PC user before that. Windows stability is improved a lot, but still is far from MacOS stability and simplicity. Switched back to MacBook. It's better to pay more now and have no any troubles for years, than pay less and then reinstall Windows every month. Anyway Microsoft did a great job with Surface Laptop 3. I hope in few years it will be on the same level with MacBook.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    Great Device for Distance Learning

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The school district gave us iPads and they work about 20% of the time. I decided to buy this for my second grader so he could ACTUALLY participate. It was a great buy, he has intuitively picked up the form factor, including the touch screen and is far more productive than many others in his class. This is the first Ryzen processor I've had but it is fast and no difference for anything we do from an Intel processor. Great device!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Garrett,

      We're glad that Surface Laptop 3 has proven to be a great device for your son's remote learning. Thank you for sharing your experience; we hope that your son continues to enjoy using his new Surface.

      Cheers,
      Chuck
      Surface Customer Care

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    Amazing Laptop For An Old Timer Like Me!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am 64 years old and this laptop is a great pickup to use for business, Internet surfing, and music. Not at all close to being intimidating the laptop guides you very well on how to get started. I use the surface on a daily basis and it is quick on its feet. The touch screen comes in handy especially with arthritis.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Weight

    Rated 5 out of 5 stars

    Fantastic experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    t's a well-made laptop that has plenty of power for the average user and now comes with a wonderfully large 15-inch screen with a browser-friendly 3:2 ratio. Throw in a great trackpad, decent keyboard, and some nice extras like the facial recognition features in Windows 10, and you have solid, lightweight machine

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Great 15 in screen

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for myself so that I didn’t have to share with my wife’s desktop. Really like the screen size and uncluttered look of the tablet.Highly recommend this Microsoft Surface.Easy to pick up and learn right from the start.The buttons have a nice high quality feel when typing and the battery life is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop, extremely thin. Get the 15 inch, it's still a very small profile and a great screen on it's own. I wish it had a mute mic button, or a number pad like the HP but the Alcantara finish is awesome...feels like leather seats.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Bought for my nephew. Great for high school!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The portability make it a joy to carry around and still possess a well around laptop. The crystal touch screen display is epic. Bought the basic 15’ model. Plan to upgrade the entry SSD to something more practical thanks to its serviceable storage.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    Best Laptop for Business

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Laptop I have ever used. Great for business and office work. I am a Paralegal and use this Laptop all the time. It’s amazing. Great speed! Touch screen is the best. Battery life is ok.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed

    Rated 4 out of 5 stars

    So far there is no major problem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speed is comparable with macbook. The tough screen is a good point. However the downside is the tough pad sometimes doesn’t work well. I will give 4.5 points

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use. Very easy set up out the box. Was up and going in no time. I like how it synced everything with ease. The body is sleek and modern. And I love the 15in screen.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Weight

    Rated 5 out of 5 stars

    Surface laptop 3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's everything I thought it would be. The screen quality is second to none. I travel a lot so the light weight was important to me. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is clear and sharp, good battery life and amazing speakers in this small package. The price on sale was very reasonable for a laptop with all metal case.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Weight

    Rated 5 out of 5 stars

    Great Laptop for great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got it on sale a few hundered dollars off always good to get something this great at a great price very light weight durable high quality screen

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for sharing your experience with your new Surface Laptop 3! It’s great to hear that it’s working well for you and that you got it for a good deal. We hope you enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft