Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $1,019.99
Clearance
The comparable value price is $1,199.99

Customer reviews

Rating 4.5 out of 5 stars with 540 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, large screen size, light weight, and good battery life as significant advantages. Many appreciate the sleek design. However, some users experienced issues with performance, limited RAM, and occasional overheating. A few also reported problems with the Wi-Fi and speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Applied Filters:
Page 1 Showing 1-3 of 3 reviews
  • Cons mentioned:
    Heat, Speakers

    Rated 2 out of 5 stars

    over heats

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speakers buzz when listening to speech. Wi-Fi turns off when computer over heats. Computer gets very warm when watching YouTube videos at double speed after 20 to 30 minutes, then shuts down Wi-Fi Had computer shut down once after about 2 hours of work. Computer is okay if you don't multitask for to long. I have a feeling why the computer was a discounted return. I was told the previous owner returned it only after 5 days.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Speakers

    Rated 1 out of 5 stars

    Hate to write this review

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately the speakers are blown after 6 months of use and I always keep the volume low, barely ever use them also feel like the battery drains super fast. need to make sure i carry my charger everywhere I go. Lastly the fans are triggered easily and I feel that I am not even doing much on it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Performance, Speakers

    Rated 1 out of 5 stars

    DO NOT BUY- Expensive and crappy!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok I’m sorry but for $1,200 this laptop is CRAP! The only good thing I have to say is the screen resolution is great- very crisp and bright. However, if I’m paying this much money it should be TOP NOTCH. First off, the speakers on this thing is terrible. So muffled... it crackles and makes screeching noises all the time. It gives me a headache just listening to my Zoom calls and YouTube videos. Second, it’s always lagging. It takes a bit to open apps or tabs and get things going. Lastly, the battery drains so quickly. This thing is brand new and expensive- why is it such crap?? I’ve had it for 10 days now and I’m returning it today. DO NOT BUY THIS LAPTOP- IT’S HORRIBLE.

    No, I would not recommend this to a friend