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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 540 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, large screen size, light weight, and good battery life as significant advantages. Many appreciate the sleek design. However, some users experienced issues with performance, limited RAM, and occasional overheating. A few also reported problems with the Wi-Fi and speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 58 reviews
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer for school and it Rocks! It's speed is fast and it has just enough storage for my needs. It is very weightless and have a sleek platinum look. Keys and touch board are easy to use.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's great to hear that Surface Laptop 3 is a good fit for your needs. We're thrilled that you love the sleek and lightweight design. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Speed
    Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    One Phenomenal Notebook

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always thought the Surface units from Microsoft were overpriced and underperforming, but after buying a couple of USED Surface Pro 3 units from an auction site, my mind was changed and I am now a fan. I purchased this Surface Laptop 3 15" notebook as an 'open box' unit to save a few bucks. I came in a few days and was in great condition (even had the original box and packaging). It starts quickly, boots fast, and after a few Windows 10 setup steps, it is ready to enjoy. The keyboard is backlit and feels great, as does the over-sized touchpad. The screen is the best I have ever seen or used, bright & clear from ALL angles. The wifi and bluetooth connect quickly and stay connected, and it runs all of my software like a champ. Don't let the 8GB of ram fool you, this guys runs FAST and these new M.2 2230 small drives are very fast. The build quality is the best I have ever owned, and the battery is long-lasting, and charges up fast. The case is elegant and has a solid feel in your hands. The small SSD hard drive can be upgraded, but good luck finding a M.2 2230 drive sold commercially. Not yet, but when I can find one, I will probably buy it. But I can get all of my stuff on the 128GB just fine and room to spare. Overall, I am thrilled with my new computer and am happy to recommend it to anyone wanting a great machine at a fair price. BTY, the AMD processor and GPU work very well and are fast. I like the new Ryzen products. Get one and be happy for Thanksgiving & Chrismas.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed, Weight

    Rated 5 out of 5 stars

    Great Computer for school

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is very fast and easy to work on. It keeps its charge for a long period of timing making it good for taking to school. It's lightweight and easily fits in your backpack.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Better then the Macbook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old computer wouldn't work for me anymore so I had to buy a new one. This is perfect for everything I need to do and more. Its processor is fast and the battery life is great for on the go travel. I would recommend using the power save mode or your battery will run out alot quicker and you'll be rushing for a charger. The keys are nice to type on and the track pad feels so smooth. The lack of ports on the sides is concerning but so far I haven't missed them at all.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    Great Device for Distance Learning

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The school district gave us iPads and they work about 20% of the time. I decided to buy this for my second grader so he could ACTUALLY participate. It was a great buy, he has intuitively picked up the form factor, including the touch screen and is far more productive than many others in his class. This is the first Ryzen processor I've had but it is fast and no difference for anything we do from an Intel processor. Great device!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Garrett,

      We're glad that Surface Laptop 3 has proven to be a great device for your son's remote learning. Thank you for sharing your experience; we hope that your son continues to enjoy using his new Surface.

      Cheers,
      Chuck
      Surface Customer Care

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    Amazing Laptop For An Old Timer Like Me!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am 64 years old and this laptop is a great pickup to use for business, Internet surfing, and music. Not at all close to being intimidating the laptop guides you very well on how to get started. I use the surface on a daily basis and it is quick on its feet. The touch screen comes in handy especially with arthritis.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it ! It’s fast and light very easy to use !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    Awesome laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use portable and very light!! Machine is fast!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great upgrade from a 5 year old laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight and powerful. We upgraded from a 2014 Lenovo. What a difference in speed and functionality Plus it is half the weight We picked it because the sales rep at the Woodruff Road Best Buy told us that everything in it was made by Microsoft All the hardware and all the software. Plus it looks great Platinum model

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Surface review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Portability is terrific, as is speed. Internet connectivity is not always as consistent as our other laptops (Windows and Chromebooks), which was surprising. Overall pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    Best Laptop for Business

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Laptop I have ever used. Great for business and office work. I am a Paralegal and use this Laptop all the time. It’s amazing. Great speed! Touch screen is the best. Battery life is ok.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Fast and light

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my son in college, he loves it. Very fast and light, does all the latest laptop applications. We originally bought HP 360, my son suggested we get him the Surface.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Best Laptop I've Ever Owned!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is lightweight, fast, and ultra functionable. Best purchase I've made in a long time. I was considering a macbook but the features on the surface surpassed the macbook and cost less!!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great portable laptop

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good looking and sleek laptop. Excellent screen resolution and very portable design. Ryzen processor is fast enough for general office work.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed

    Rated 4 out of 5 stars

    So far there is no major problem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speed is comparable with macbook. The tough screen is a good point. However the downside is the tough pad sometimes doesn’t work well. I will give 4.5 points

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Little expensive, but a great piece of hardware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek, fast, light, powerful laptop. Very simple to setup and very snappy and lightweight. The fans are slightly audible but nothing terrible.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great laptop- Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop if beyond all other laptops. If it was a Demigod- it would turn into a real God. It has lightning fast speed like Zeus. SO easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    Great computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very impressed with this computer. It turns on and loads in seconds. I set up facial recognition and it works great. Touch screen is a plus.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Wifi

    Rated 4 out of 5 stars

    Great laptop overall

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very smooth operating system and applications run fairly quickly. Sometimes the wifi disconnects once in a while.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're glad that you're enjoying your new Surface Laptop 3 for the most part, but sorry that there's an issue with your Wi-Fi connection. First, we recommend updating all your drivers to the most recent versions. If that doesn't help, please troubleshoot the issue with Surface Support here: https://support.microsoft.com/en-us/surface-laptop?ui=en-US&rs=en-US&ad=US

      Hope that helps,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Amazing Laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Laptop 3 is a very well built laptop. Screen resolution, processing speed, speakers, and battery are all first class!

    I would recommend this to a friend