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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 540 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, large screen size, light weight, and good battery life as significant advantages. Many appreciate the sleek design. However, some users experienced issues with performance, limited RAM, and occasional overheating. A few also reported problems with the Wi-Fi and speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 60 reviews
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer for school and it Rocks! It's speed is fast and it has just enough storage for my needs. It is very weightless and have a sleek platinum look. Keys and touch board are easy to use.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's great to hear that Surface Laptop 3 is a good fit for your needs. We're thrilled that you love the sleek and lightweight design. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Screen size, Weight

    Rated 5 out of 5 stars

    What a beauty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is amazing. The instant awake feature has the laptop on in a flash. Not only that, but the light weight makes this computer something that can be taken anywhere. The keyboard is pretty decent too. Not as good as a Thinkpad, but better than a Macbook or any of the standard keyboards that most regular laptop companies use. The touch screen is also pretty nice too. Though the one reason I would recommend this laptop is the battery life. This laptop just keeps on going and going. The battery on this unit is strong and is a true workhorse.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size, Weight

    Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has everything I need. I also got the license for Word, PowerPoint, etc. in store and it was really easy to set up. (I’m not the best with technology.) This thing holds a charge forever! I love the touch screen! I can go back and forth from that to the keyboard easily. It’s also very light!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed, Weight

    Rated 5 out of 5 stars

    Great Computer for school

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is very fast and easy to work on. It keeps its charge for a long period of timing making it good for taking to school. It's lightweight and easily fits in your backpack.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size, Weight

    Rated 5 out of 5 stars

    Easy to set up and use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and set up. Light weight, screen images are very sharp and clear. We went with the larger screen and are very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Great for standard business use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size and design is great. It’s lightweight. It is a little slow for developing applications. I need to have multiple programs open. It works well for Zoom conferences and using a few programs at the same time.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review! We're delighted to hear you've been enjoying the overall design of your Surface Laptop 3, and we'll be sure to share your feedback with the rest of our team.

      Kindly,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Screen size, Weight

    Rated 5 out of 5 stars

    Fantastic experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    t's a well-made laptop that has plenty of power for the average user and now comes with a wonderfully large 15-inch screen with a browser-friendly 3:2 ratio. Throw in a great trackpad, decent keyboard, and some nice extras like the facial recognition features in Windows 10, and you have solid, lightweight machine

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it ! It’s fast and light very easy to use !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    Awesome laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use portable and very light!! Machine is fast!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great upgrade from a 5 year old laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight and powerful. We upgraded from a 2014 Lenovo. What a difference in speed and functionality Plus it is half the weight We picked it because the sales rep at the Woodruff Road Best Buy told us that everything in it was made by Microsoft All the hardware and all the software. Plus it looks great Platinum model

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Excellent design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a lighter option of computers, and I was between a MacBook and the surface. At the beginning I felt skeptical because choosing the Surface but it is so practical and easy to understand that I’m happy with this option.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Fast and light

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my son in college, he loves it. Very fast and light, does all the latest laptop applications. We originally bought HP 360, my son suggested we get him the Surface.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 4 out of 5 stars

    None

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The look of this purchase was a plus. It is Light and slender and exactly what I was looking for. It was easier and faster to use. It is An improvement from my previous laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Best Laptop I've Ever Owned!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is lightweight, fast, and ultra functionable. Best purchase I've made in a long time. I was considering a macbook but the features on the surface surpassed the macbook and cost less!!!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Beautiful, lightweight, fast & powerful machine!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great. For only 8GB of RAM it runs really smoothly and fast. I originally wanted a MacBook Pro but I decided on this because it was on sale, and I am not at all disappointed. It is a beautiful, lightweight and powerful machine. And it arrived very quickly, which is always a bonus. It's not the best if you're trying to run heavy duty games, but I play a lot of games on Steam and so far it runs great. For what I need it for; Zoom classes, lesson planning, graphic designing... it it is awesome! Not to mention the display is magnificent and really clear.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Weight

    Rated 5 out of 5 stars

    Surface laptop 3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's everything I thought it would be. The screen quality is second to none. I travel a lot so the light weight was important to me. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Best 15" laptop on the market!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited until the Surface Laptop came out with a 15" version and when they did, I bought 2. They are great laptops! Good battery life, light, durable!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Little expensive, but a great piece of hardware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek, fast, light, powerful laptop. Very simple to setup and very snappy and lightweight. The fans are slightly audible but nothing terrible.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    A lightweight computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one I got kept restarting itself. Returned and got a new one. It is great. A long battery life and very light weight. I love the face recognition.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Weight

    Rated 5 out of 5 stars

    Great Laptop for great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got it on sale a few hundered dollars off always good to get something this great at a great price very light weight durable high quality screen

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for sharing your experience with your new Surface Laptop 3! It’s great to hear that it’s working well for you and that you got it for a good deal. We hope you enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft