Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Main Content

Customer Ratings & Reviews

  • Front. Microsoft - Surface Laptop 3 - 15" Touch-Screen - AMD Ryzen™ 5 Surface Edition - 8GB Memory - 128GB SSD.
  • Alt View 11. Microsoft - Surface Laptop 3 - 15" Touch-Screen - AMD Ryzen™ 5 Surface Edition - 8GB Memory - 128GB SSD.
  • Alt View 12. Microsoft - Surface Laptop 3 - 15" Touch-Screen - AMD Ryzen™ 5 Surface Edition - 8GB Memory - 128GB SSD.
  • Alt View 13. Microsoft - Surface Laptop 3 - 15" Touch-Screen - AMD Ryzen™ 5 Surface Edition - 8GB Memory - 128GB SSD.
  • Alt View 14. Microsoft - Surface Laptop 3 - 15" Touch-Screen - AMD Ryzen™ 5 Surface Edition - 8GB Memory - 128GB SSD.
  • Alt View 15. Microsoft - Surface Laptop 3 - 15" Touch-Screen - AMD Ryzen™ 5 Surface Edition - 8GB Memory - 128GB SSD.
  • Alt View 17. Microsoft - Surface Laptop 3 - 15" Touch-Screen - AMD Ryzen™ 5 Surface Edition - 8GB Memory - 128GB SSD.
  • Alt View 18. Microsoft - Surface Laptop 3 - 15" Touch-Screen - AMD Ryzen™ 5 Surface Edition - 8GB Memory - 128GB SSD.
  • Alt View 19. Microsoft - Surface Laptop 3 - 15" Touch-Screen - AMD Ryzen™ 5 Surface Edition - 8GB Memory - 128GB SSD.
  • Alt View 20. Microsoft - Surface Laptop 3 - 15" Touch-Screen - AMD Ryzen™ 5 Surface Edition - 8GB Memory - 128GB SSD.
  • Bigger screen, better laptop - at the Best Buy Lab video 0 minutes 52 seconds
  • BBY Overview - Microsoft Surface Laptop 3 video 2 minutes 05 seconds
  • Surface Laptop 3 - Product Overview video 0 minutes 30 seconds
  • Surface Laptop 3 - Sizzle video 1 minutes 26 seconds
  • Microsoft - Mix and Match video 0 minutes 38 seconds
  • Surface Laptop 3-Personal video 0 minutes 15 seconds

Microsoft - Surface Laptop 3 - 15" Touch-Screen - AMD Ryzen™ 5 Surface Edition - 8GB Memory - 128GB SSD - Platinum

Model:
V4G-00001
SKU:
6374332
Highly rated by customers for:
Your price for this item is $1,019.99
Clearance
The comparable value price is $1,199.99

Customer reviews

Rating 4.5 out of 5 stars with 540 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, large screen size, light weight, and good battery life as significant advantages. Many appreciate the sleek design. However, some users experienced issues with performance, limited RAM, and occasional overheating. A few also reported problems with the Wi-Fi and speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Applied Filters:
Page 1 Showing 1-4 of 4 reviews
  • Pros mentioned:
    Speed
    Cons mentioned:
    Wifi

    Great laptop overall

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very smooth operating system and applications run fairly quickly. Sometimes the wifi disconnects once in a while.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're glad that you're enjoying your new Surface Laptop 3 for the most part, but sorry that there's an issue with your Wi-Fi connection. First, we recommend updating all your drivers to the most recent versions. If that doesn't help, please troubleshoot the issue with Surface Support here: https://support.microsoft.com/en-us/surface-laptop?ui=en-US&rs=en-US&ad=US

      Hope that helps,
      Chuck
      Surface Customer Care Microsoft

  • Cons mentioned:
    Wifi

    Wifi connection is bad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop keep dropping wifi off, so needed to ask geek squad to fix the issue.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Wifi

    Broke within 6 weeks of buying it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Says a wire disconnected so causes WiFi to stop about every hour and have to restart it. Best Buy and geek squad both have had no interest in helping fix the problem

    No, I would not recommend this to a friend
  • Cons mentioned:
    Wifi

    Do not buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working on day 2. WiFi drivers disappeared. Couldn’t pair Bluetooth devices. A known issue Microsoft hasn’t fixed.

    No, I would not recommend this to a friend
Page 1, Showing 1-4 of 4 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2025 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.