Customer Ratings & Reviews

Speakers buzz when listening to speech. Wi-Fi turns off when computer over heats. Computer gets very warm when watching YouTube videos at double speed after 20 to 30 minutes, then shuts down Wi-Fi Had computer shut down once after about 2 hours of work. Computer is okay if you don't multitask for to long. I have a feeling why the computer was a discounted return. I was told the previous owner returned it only after 5 days.

The design and feel of the laptop is great. But I can't understand why it needs to reserve 2GB for video RAM. With the base model of 8 GB, only 6 GB is available for use by the OS, drivers and Apps. It's crazy. Phones nowadays have that much RAM. There should be at least a BIOS option to decrease the reserved RAM if the user doesn't need it (eg. not playing games).

I bought this laptop for school and assumed it would be a really great computer, however, the day I got it and played around with it it turned off and on a few times. I looked over the problem and didn’t address it until it started happening again and again and again, almost a daily issue. When I was doing my school it turned off 4 times and I had to keep redoing my homework over and over again each time. I googled if this happens to anyone else and it surely does. They suggested adjusting the sleep settings and battery settings to a higher time and I thought it was finally working, but a few days after I did that it started turning off and on again. Then my last straw with this thing was when the screen completely froze. I had to force shut it down and then I finally returned it for a new and DIFFERENT laptop. Less than 3 weeks I had that thing. I would not recommend this for anyone who wants a quality computer. Upside is it’s a light laptop and attractive looking.

Ive had this laptop for over a year and I really wanted to love it but I just cant really recommend it. The laptop I have currently is actually the laptop microsoft sent me as a warranty replacement because the display just went out. I didnt drop it or spill water, I was just watching a youtube video and a green line just appeared across the display. They were quick to send out a repair which I like but now this replacements touch pad no longer responds to force clicks and I had to switch the settings to respond to tap so I can continue to use it. It still works great other wise. I may have just gotten unlucky both times but when this track pad bits the dust I will be switching brands unfortunately

On the second week I went to open the computer and start it and nothing happened I couldn’t turn it on.I thought if it did that on the second week but the second month it would be useless so I brought it back.

Returned the laptop due to how loud and hot it gets after just watching a simple youtube or netflix videos.

SKIP THIS. Its a beautiful build, amazing speakers, and gorgeous display. The AMD processor in it is a big let down, slows it so bad that there is visible lag and stuttering in normal tasks. Skip this and buy the 13.5 intel version instead. After buying that and returning this I realized how bad of a product it is.

Slow processor, limited RAM which gets eaten up by the GPU, and terrible features like "automatic contrast" that keeps changing the screen gamma and brightness every few seconds. It's just poorly planned out features and way too expensive considering even Apple laptops are cheaper and faster.

Laptops should not be uncomfortable while on your lap. The material is cold and the design rigid. The mousepad is way too sensitive. The screen light on this thing needed an exorcism because it would not stop dimming and brightening on its own. Returned it.

For the amount of money you spend on this product and when there is an issue with the screen and is not able to be fix is wrong. Would not recommend this product to anyone.

originally I was buying a MacBook but the guy promoted this computer as the best thing that ever happened to the human race, anyway I got it, and has been "restarting" for 3 days now, hate it !! will return immediately

I really wanted to like this lighter laptop to replace the macbook pro I have, but the processing power and the 128GB ssd are way behind the times, even at the sale price. There really shouldn't be anything lower than 256.

Battery life didn't come close to what it claims. Not as user friendly as other laptops. Nice and light however, but that was the least of my concerns.

I love microsoft . This one has known issue of crack screen. Sad.

Screen is too apt to get finger prints on the top of the surface