Customer Ratings & Reviews

Dislike how Microsoft takes over control of your apps. I can't find photos, they are no longer in original files. It's a frustrating mess. My usage is simple or should be simple. I use for email, news, taking photographs and selling on eBay. Yes, I thank goodness for my extra warranty. I am a invalid and have problems getting to the store, but need to make an appointment to get this issue straight. I don't want iCloud or One Pay, Keep it simple for a 84 year old! I recommend the HP Laptop, I do not like Microsoft.

I love the Geek Squad for many reasons. They are smart and so very helpful. I did not realize the many benefits of a membership for Geek Squad but the lovely lady was very knowledgeable and I told me all about it. I recommend to everyone who ever has a cause to use the Geek Squad to get a membership TODAY. You will never regret it!

I recently reactivated my Best Buy Total membership, and it continues to be a solid value for how I shop. The extended protection plans and included services give me peace of mind, especially for larger electronics purchases. I like not having to worry about unexpected repair costs or add-on fees at checkout. The convenience factor is the biggest win for me. Having support and coverage already included makes the buying process simpler and less stressful. It feels like a practical option if you purchase electronics regularly or want extra protection without managing multiple warranties. Overall, reactivating the membership made sense for my needs, and I find the benefits easy to use and worth the cost.

My Best Buy Total is a strong membership option if you frequently shop for electronics or want built-in protection and support. At $179.99 per year, it’s not cheap—but if you’re buying big-ticket items or need regular tech help, it can pay for itself quickly. Key Benefits I’ve Noticed: • 2 Years of Product Protection: Most purchases are automatically covered for two years, including accidental damage. This alone saved me from buying separate protection plans for a laptop and a pair of earbuds. • 24/7 Tech Support: I’ve used the tech support a few times for setup help and troubleshooting. The agents were knowledgeable and patient, and it’s great knowing I can call anytime. • Extended Return Window: You get 60 days instead of the standard 15, which is a lifesaver when testing out gear or buying gifts. • Free 2-Day Shipping: Orders arrive fast, and there’s no minimum purchase requirement. • Exclusive Member Deals: I’ve caught a few solid discounts that weren’t available to regular shoppers, especially on accessories and peripherals.

I always buy all of my products from Best Buy. I have never had anything less than the best customer service no matter what area I go in the knowledge of everyone there is so awesome from management owned down to the employees. I love Best Buy and I hope that I do get a chance to win this $400 gift card. I just moved in my home and I am needing more things for it. I will only use Best Buy I trust the warranties. I trust what they show me to use as far as any equipment. Sometimes I come in. I feel so lost. They help me they show me how to use whatever I am buying. I appreciate the fact that they even take care of me the way they do. I recently bought a washer and dryer. It is so beautiful a dream come true for me because it’s the pair that like thank you to all the employees for always being so kind

I chose the Best Buy Membership because who doesn't like a great savings?!!! I definitely spent less and earned more perks than I would if I didn't have the membership; I'm able to bring all of my devices in that require service without any questions asked. The hospitality, knowledge and professionalism of the Geek Squad is a great bonus. I was treated with respect and importance. Thanks for catering to my concerns and taking pride in what you do.

This membership proved to be a godsend, since it gave me access to the Geek Squad, who helped me scrub two laptops infected with malware and factory reset an iPhone 7 and a Samsung Galaxy notepad. Without it, I would have had to pay several hundred dollars more for the same service. In addition, extended warranties on new devices, free shipping, and a generous return policy makes this plan a no brainer.

There's an old advertisement that says, "Don't leave home without it". I think Best Buy could also boast for the same. We now lived in an era that is practically ran by technology. Best Buy store is and has been my first choice when it comes to computers, printers and other devices that are now a necessity to live our lives competitively and quickly. Because of that demand to run our lives efficiently nowadays, membership with Best Buy is well worth it. It's the best advice I could give to my friends and loved ones to keep their electronic devices in tip top shape. When visiting Best Buy, don't leave the store without it.

The My Best Buy Total membership has been very useful and convenient. I like having extended protection and support included, which gives me peace of mind when purchasing electronics. It’s reassuring to know help is available if something goes wrong, without needing to worry about additional plans later. The membership benefits are easy to understand and simple to use, and it adds value if you buy or upgrade tech regularly. Having coverage and support in one place makes the overall experience smoother and less stressful. For anyone who frequently shops for electronics or wants extra protection for their devices, this membership is a practical and worthwhile option.

Following a hack and theft, I took my computer to Best Buy to clean up the damage. They suggested purchasing a Geek Squad annual membership which saved me money. I was told that the repair might take 3-4 days, but it was ready the following morning. With the new membership, I plan to take the computer in every 6 months for a routine maintenance and cleaning from now on. Great service and great people!

I originally got my membership when I had my PC serviced at my local Best Buy. While talking with the geek squad agent she mentioned that the membership would allow me to get free services and tech support for a full year at the price I would’ve payed for the single appointment. I ended up having some more tech issues shortly after this appointment and the membership saved me $200-300 in tech support!

I was very pleased @ satisfied with the Geek Squad. They took care of my quickly & my laptop is working great and it is good cuz they cleaned it up. I don’t care 1 iota for AI. “IT” is a waste of my time. When a person calls the Geek Squad for help we should sent direvtly there. Who needs AI. Certainly not moi!!!

I’ve had the Best Buy Total Yearly Membership for a while now, and I have to say, it’s been totally worth it. As someone who buys electronics regularly, the perks really add up. The extended warranty and protection on my devices give me peace of mind, and the priority Geek Squad support is a huge bonus — I can get help anytime without long waits. The extended return window is perfect, especially during the holidays or for big purchases, and the exclusive member deals and repair discounts are a nice touch. I’ve already saved money and avoided stress thanks to this membership. At $179.99/year, it’s not cheap, but if you shop at Best Buy often, it more than pays for itself. Highly recommend for anyone who wants extra protection, support, and convenience for their tech purchases.

I've already used remote help getting out of a hacking. also when i called to get an appt. to rid the hacking, I was delighted to hear this could be done by phone and everything was fine. very knowable and polite

This membership is the best in my opinion because the coverage you have on all your gaming items your very protected when it come to repairs, installs, setups they will help you with everything the customer services in person and over the phone is always helpful and when i schedule my appointments they always point me the right direction

My experience has been great with the Geek Squad. I had them transfer all my info from my old laptop to my new. They were very professional and gave me great service. I’m now a MacBook Nero owner and I’m glad I made the switch. I was a longtime HP laptop user but I am enjoying the smaller but better laptop for my day to day life.

I love being able to get the work I need done on my computers without being overcharged. I do however, have issue with buying a new Mac and being told I could not get the 20 minute instructional on the Mac when I was picking up a computer that had a hard drive erased, another that was to have its drive moved to the Mac, and picking up the Mac (that did not have set up the apps I requested) that was not ready. Only to be told I had to set up another appointment when an in-person agent originally set up the appointment knew my situation and assured me I would be given a 20 minute lesson on the Mac. One agent tried to be as helpful as possible as the other was trying to rid of me. In the end I was asked if we were I was good (my first Mac). I asked how to shut it off. That should be at the basic of instruction. Just because they know does not mean I know. Most of the techs were wonderful, but one ruined my experience. When I asked how to shut it off, I think she realized I was clueless and really needed help. Instead I found a place on my Mac that walks me through some of the basic issues and have reached out to friends or You Tube for other concerns. Something that could have been explained by the techs in a 20 minute walk through. After spending that much money and telling them my fears of transitioning to a Mac from a PC, they should have been more understanding.

The My Best Buy Total™ membership, priced at $179.99 annually, offers a comprehensive suite of benefits tailored for tech enthusiasts and frequent Best Buy shoppers. Key perks include: • 24/7 Geek Squad® Support: Access to expert assistance for all your devices, regardless of where they were purchased. • Up to 24 Months of Product Protection: Coverage on most new Best Buy purchases, including AppleCare+ for eligible Apple products. • Exclusive Member Pricing: Enjoy special discounts on select items. • Free Delivery and Installation: Complimentary services on qualifying purchases. • Extended Return Window: A 60-day return period on most products. Many members find the subscription valuable, especially when purchasing high-ticket items like laptops, TVs, or appliances. The combination of tech support, extended warranties, and exclusive deals can lead to significant savings and peace of mind. However, some users note that the membership’s value is maximized for those who frequently shop at Best Buy or require ongoing tech support. For occasional shoppers, the benefits may not outweigh the annual fee. In summary, if you’re a regular Best Buy customer or need consistent tech assistance, the My Best Buy Total™ membership can be a worthwhile investment.

I recently visited the Best Buy in Newport News and had an outstanding experience! From the moment I walked in, the staff was friendly, knowledgeable, and eager to help. I purchased a flash drive along with a Best Buy Membership, and the process was seamless. The employees ensured I understood all the membership benefits and even offered tips on maximizing my purchase. The store was well-organized and easy to navigate, making it simple to find exactly what I needed. Checkout was quick, and the customer service truly exceeded my expectations. I happily give this Best Buy location 5 out of 5 stars for its excellent service, helpful staff, and smooth shopping experience. I highly recommend this store to anyone looking for quality electronics and exceptional customer care!

Quasam was the gentleman I worked with he was very very educational very helpful never met anyone so smart in my entire life it was a great experience and I'm looking forward to going back and fixing it other things I would keep him on your team he knows more than anybody in it entire store I've known a lot of people in my life and he was the most informative that I have ever met ever.