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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 967 reviews

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Rating by feature

  • Performance

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the ease of use and performance of the ADSL2+ Broadband DSL Modem, with many praising its straightforward setup and reliable operation. Positive feedback also highlights the modem's affordability and compact size. However, some users experienced compatibility issues and reported concerns about signal strength in certain situations. A few customers mentioned needing to reboot the device more frequently than desired.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 967 reviews
  • Rated 4 out of 5 stars

    Need more ports

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to install with wireless router. Customer service very helpful with the install. Needs more than one port for Ethernet cables-did not realize this when I bought it. Made it work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, instuctions could be clearer on how to install and activate !!!! Overall a very good product, and I no longer have to pay the phone company to lease a modem !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced old Motorola unit, works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to replace a Motorola modem at work that started disconnecting every few minutes. What a pain. Purchased this unit, and although setup wasnt as intuitive as I would have liked, once installed its been great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is disappointing. I ran into trouble with set up, the instructions gave no help in solving problems. Customer service was slow and the person was some what difficult to understand. After getting the modem to work, he then told me I needed to pay them $80 for a 6 month service contract on my 2 year old Netgear router so we could upgrade the firmware or it would not work correctly. My system is no slower than with the old Embarq modem. Going to through this piece of junk in the trash and go back to what I had.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works As Expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sure wish Centurylink would offer faster service to the Lampe, MO area. 10 Meg x 768 kB is terrible and its unreliable. This device works as advertised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter set this up in our back room on main floor. She has a laptop in the basement and I have one in living room. Both laptops are getting great reception from this modem. We are very happy with it. No more having to reset it every few days as with our old one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous Netgear modem / router less than a year old died. Best Buy staff advised separate components. Why they didn't do so last year I DKN! Good thus far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific for parents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My parents 15 year old modem died, so I suggested they come with me to Best Buy to purchase a replacement. As usual, service was excellent. I did have some questions and they were answered right away. I always get great service with BB! Thanks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dependable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced another modem that was dropping our signal. This one seems to have a stronger signal. So far no dropped signals. Would recommend for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good basic modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good starter modem for someone who just need internet and no wifi.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Good for home use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was fine to replace a very old one. It works fine with dsl and our router, and was easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm getting DSL and my carrier is only sending 6 Mbps, which this can handle. Installation was pretty easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    an upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got this as an upgrade from the modem from our internet provider. this works great. has been a big improvement. set-up was a little more involved than anticipated. had to call tech support. it has been working great since.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does what it's supposed to do.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the apple airport along with this modem. Switched from the att modem and router when I bought my imac 27 5 k. Had a little trouble installing but apple care techs are wonderful and walk u through all troubleshooting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent DSL Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous DSL Modem had to be reset every other week or more, kept dropping out. New Netgear Modem has been in use for approx. 2-months - no resets so far and computer speed has increased even with DSL connection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No monthly rental fees !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Net Gear Modem works great for my needs. Love the fact that I don't have a monthly rental fee . Well worth the purchase !!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not that impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially, I thought this was working well for gaming on Xbox one. Granted – the only Internet I have available is DSL with Centrylink, but my Internet speed was still extremely slow. I also had to connect this to an additional wireless router which may have contributed to the problem. If price is an issue then I would give it a shot, but if you can afford better I would do that instead. Ultimately, I ended up returning it .

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after we finally got it installed (a couple of hours) it works well. had to call the geek squad for help.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Difficult to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't program it right the first time, its memory is makes it very difficult. With so many passwords to remember triple check

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for a dsl starter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my first dsl modem. I am very satisfied with this, it's a nice color and everything was great. I recommend this to anyone whose looking for a DSL modem. Thanks! :)

    I would recommend this to a friend
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