Customer Ratings & Reviews

Hi OscarH.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are enjoying your new Ring Outdoor Cam Plus!

We have included the steps here to set up your Ring Outdoor Cam Plus in the Ring app for your reference:

Tap the three lines (≡) on the left side of your dashboard in the Ring app.
Tap "Set up a Device" and select the type of your device.
Tap "I’m Ready to Scan."
Point your smartphone’s camera at the QR code on your Ring device or product packaging.
Center the code in the phone camera’s view at the bottom half of the screen.
When the code is recognized, a green square will appear and a pop-up with your device image detected.
If you experience issues scanning the QR code, please follow these steps:

Move your camera closer or further from the QR code to help it focus.
Once your camera finds focus, hold it steady for a few seconds.
If your camera won’t focus, clean your camera lens, move to a well-lit area, and try again.
If you continue to experience issues, please follow these additional steps:

Tap "Other Options" below the scanner.
Select Can’t Scan the QR code.
Confirm by selecting "Enter code manually" (this corresponds to PIN code digits underneath the QR code).
Find your device in the list.
Enter your five digit PIN which can be found below the QR code.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi Shirleygeek.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Outdoor Cam Plus right away. The features and technology provided by the Ring Outdoor Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We are happy to provide you with more information regarding the installation concern that you mentioned in your review.

It sounds like the device is not performing as expected. The Ring Outdoor Cam Plus is our leading indoor and outdoor-ready security camera with flexible mounting options. Your Ring Outdoor Cam Plus will be happy just about anywhere, indoors or out. It can sit on its own stand, or mount to a wall or ceiling. We recommend visiting our support center for a step-by-step guide on how to physically install your Ring Outdoor Cam Plus.

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Miyuki from Ring.