Customer Ratings & Reviews
to a friend
Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks to bestbuy organization for handling this issue
I would recommend this to a friendgood start but coming is last now
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys were great with hooking everything up. But now I need to call and have someone back the system is all messed up.
No, I would not recommend this to a friendNot really satisfyed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad was supposed to come back and make some changes to my system and have not done this yet. Not at all satisfied with their service.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello, We want our customers to receive a satisfaction with their home theater equipment. We appreciate you feedback and letting us know you work is not fully complete. Please contact our Agent at (800) GEEK-SQUAD, or (800) 433-5778 for assistance on making sure our Techs visit your home.
Solution was correct
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The solution offered by the Geek Squad didn't work as they intended and left me with a setup that I didn't want.
No, I would not recommend this to a friendTerrible experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad has been here four times in the last 2.5 months. They have sold us a new TV to solve our problem and that didn’t work. They came back and decided it was our receiver that was the problem. We bought the one they recommended and it still didn’t work. They always give us their card and tell us to call them if we have any problems but they never answer or return our calls. We now have a great TV but our surround sound no longer works because of them. When we called headquarters to complain they said they would back within 24 hours and they never did.
No, I would not recommend this to a friendLack of feedback to previous reviews and concerns
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The most hopeless service I have ever seen. I am thinking of going to Better Business Beaureu
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Geek Squad service was POOR POOR POOR!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad took no time with me. They were in and out as fast as they could. Took no time with me going over the TV. We has numerous problems with the way the way the TV was setup. Still having problems with the TV at times.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out about this! I'm sorry to hear the installation didn't go too well and you're still running into issues. We definitely would be happy to look into this with you. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
took 4 attemps to install TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.payed a lot of money for TV and other equipment and the special savings program. took 4 visits and a month to get it installed correctly. every manager kept passing the buck to different departments. worst service EVER!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Best Buy Geek squad very inexperienced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv still does not work right. Andrew the Best Buy consultant was supposed to reconcile charges but never has.
No, I would not recommend this to a friendtv install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.didn't complete the job & I got a refund. Then when I went to the store to discuss the poor service the manager couldn't understand & cussed
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.could not fix my WEMO system. Still not operating. Have not heard from the Geek Squad about the matter in over two weeks.
No, I would not recommend this to a friendTerrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to make for appointments still didn't get it hooked up correctly not satisfied at all with the Geek Squad
No, I would not recommend this to a friendthey did not install a TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they did not improve my sound system nor did the improve anything
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Seniors best friends.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is so stress free knowing that in my senior years I can call the geek squad when ever I have issues with any of my purchases. They even rehung my TV for free. The young men were so sweet, professional and courteous. Join the membership. It’s worth it. Thank you.
I would recommend this to a friendTV Mounting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hesitant on the price to mount two TV's but was worth every penny after the work was done. Great staff, friendly and efficient. Only issue is we were not instructed on how to operate the mount that slides and detaches, original installers were late to another call. Second visit corrected that issue
I would recommend this to a friendSoundbar troubles
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Adam and Eder went above and beyond expectations. We were having problems with our Bose soundbar and theater system. Thanks to Adam and Eder they recalibrated and did a firmware update
I would recommend this to a friendGeek Squad technitions are great at what they do.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 2 agents that came to install my DVD player and re-install my DVD/VHS player in my bedroom were great.
I would recommend this to a friendReconnect to Internet provider
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first team was unable to connect my system to the Internet. The wires were buried under the house. After the internet service provider reconnected us to the internet, he was unable to make the system work. So a Geek Squad tech came out and was quickly able to correct the problem. It has been working ever since.
I would recommend this to a friendThe geek squad was very prompt and fast service to
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent from Best Buy removed and installed brand new TV and did excellent job
I would recommend this to a friendFast and professional
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service again from the Geek Squad again. They came and on time and fixed our titling TV mount quickly and cleanly.
I would recommend this to a friend
What experts are saying
