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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 381 reviews

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  • Value

    Rating 3.9 out of 5 stars

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    Rating 4.0 out of 5 stars

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    Rating 4.3 out of 5 stars

83%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 381 reviews
  • Rated 4 out of 5 stars

    Works Great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on my Van, great product and would recommend this.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give it zero stars if possible. I purchased a Viper remote start kit with installation. I setup my appointment online. On my appointment date I arrived an hour and a half early and left my vehicle. I returned approximately 2 and a half hours later to find my vehicle still in the same location I had parked it. Long story short, I was given one excuse after another and that it would be approximately another 4 hours before the install of the remote start would be completed. I cancelled my purchase and left. I have been a customer with Best Buy for several years, but I believe I will no longer do business with Best Buy.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      That sounds like a clearly disappointing experience, and I apologize for that remote start installation service not being completed in a timely manner. I appreciate you taking the time to share this with us here and letting us know how this experience made you feel. Our store management team at that Best Buy location would be happy to accept detailed feedback around this, as well as our team at 1-800 GEEKSQUAD (1-800-433-5778).

  • Rated 5 out of 5 stars

    CAR START REMOTE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT WAS DONE PROFESSIONALLY AND ON TIME. THEY CALL ME AT EXACT TIME THEY GIVE ME TO PICK UP MY VEHICLE

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought it as bundle with geek-squad installation nice deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality, friendly service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy installed a remote start in my wife's VW Jetta. Install was performed with no problems and the installer did a great job of explaining the features of the device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unable to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to move forward with install, was glad geek squad called to ask if I knew this could void warranty. So checked with honda who said it would so decided to get refund

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick and convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Flexible hours. Did great job! Even helped with app setup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best customer service work great also very useful in winter

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous team that did the install of my remote Starter. they did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great and made installation much easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful feel squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered the remote start with very limited information. The geek squad was super helpful and patient making sure i got exactly what was needed and knew what to expect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    went above and beyond, from helping me choose the system to scheduling and installing it, he did an amazing job. Job was even completed an hour early then estimated.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    overall good experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wires are rattling but otherwise it was a seamless experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was a+ no complaints. Was very informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this remote start online and it was delivered last week. I am having it installed next week and I am sure the service will be as great as always.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good price on Black Friday

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits my needs. Wish it controlled the heated seats too

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GREAT EQUIPMENT FOR WINTER IN SCRANTON

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HELPS YOU TO KEEP ICE AND SNOW FROM CAR. WARMS CAR UP.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great remote start to begin with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician well versed on products...had purchased the wrong item online . The technician corrected the problem prior to installation...well please with his services

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needed it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was needed for the installation on my 2015 camry

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service easy to schedule , going back for sure

    I would recommend this to a friend