Customer Ratings & Reviews

The device has a fantastic 4k picture. However, it suffers from the "HDCP Unauthorized" problem which seems to be common with Roku. After watching it for several hours, even in the middle of an episode, the screen will turn purple and display a notification that HDCP Unauthorized. If this were true, I couldn't watch any shows. Additionally, the color scheme will change and half the screen will be one set of colors and the other side will be different. See attached photos. I'll be returning this as neither my AppleTV nor my Amazon Fire Stick have this issue.

I enjoy all the app's it has and the quality of the picture it produces, only problem is the RF remote, when unit is connected with an Ethernet cable it stop working after about five minutes, but works OK with wireless WiFi.

A number of times the show would only display in the top right hand corner of the screen until I went to the home menu and relaunched the app. (Netflix Hulu) I had screen flashes on my Samsung 4K suhd 65 inch curved screen tv until I disabled hdr via settings. The remote unpaired from the base until I rebooted the box by pulling the power. Once plugged back in the unit worked. In summary: HDR needed to be permanently disabled and there are on going intermittent video playback issues. When the roku works it's fine (if you kill hdr). But there will be times you will need to reboot the box or an app to get it to work. I only use Netflix and Hulu. I also cannot get rid of my Apple TV because the roku is too unreliable to depend on.

We have had this roku ultra for less than 2 years. Bought it because at the time the streaming service we wanted wasnt compatible with our old roku. Have had ongoing issues with dropping connection even though hard wired. Now the picture goes blurry. Yet my much older roku 1 works perfectly even though it is wireless. Save your money and buy the less expensive version. This one doesn't really offer anything to make it worth the difference.

I currently own the first generation a Roku streaming system (Roku 2); I thought that updating my Roku 2 to the Romo Ultra would correct some Wifi connectivity, but the newer systems had an annoying issue: in that my TV would frequently have to detect the HDMI signal from the Roku Ultra. After getting snubbed by Roku support, I ended up returning the Roku Ultra. If you consider this streaming option, I would suggest that you have a newer TV (one that can handle 4K). Maybe (and I mean maybe) you'll have better success than I had.

I’ve been using streaming devices for years. I like Apple TV, but hate the remote. I moved up to the Roku 4, and subsequently the Roku Ultra because of the HD/4K support. Now, I’ve gotten beyond frustrated with having to reboot the system every time I use it. They used to have an option within the software to shut down and then it would start when you touch the remote. Now it just sits there saying “no signal”... every time! When it works, it’s fine. If only it would work.

Bought the Roku, but wasn't compatible with some of the other apps we use. Bought Fire TV and have been very happy with it

My device freezes up daily and has to be shut down and turned back on to continue using. Very inconvenient and annoying.

Have the whole Atmos theatre and UHD HDR 2.2 cable set up. This will not pass through the Oppo 203 in full HDR no matter how it is configured and adjusted. finally ended up using the built in OLED LG apps and ARC to receiver to solve the issue. Just have to do a little source and audio selection but this unit is now just collecting dust unfortunately. It's would be totally fine if and when it is straight to the TV. (only one ARC connection unfortunately)

I was not satisfied with my expensive Roku. The quality of the picture was great but I could not make it produce 7.2 surround sound thru my Yamaha 7.2 System. All my other devices (cable box Chromecast, Sony Media Player and Sharp Smart TV all work with the 7.2 system but I could only get 5.1 surround sound with the Roku. I consulted the Geek Squad and they couldn't help either. So I returned the product. I wrote a review to Roku also but had no response.

While the device seemed to work well - and the 4K HDR content is beautiful -- there seems to be something about these RoKu units that wreak havoc on home WiFi. I heard about this issue with the RoKu 3, but figured it had been fixed. Nonetheless, I've had network problems ever since I installed it, even though I have it direct wired. It is now unplugged. Perhaps I'm wrong on this, but it will remain unplugged until I can figure this out.

I purchased this with great expectations. I was cutting the cord and was looking for an alternative. I chose the Roku device for ease of operation and reviews. boy was i wrong. most of the roku apps will only work if you already have cable. Not good as I cut my cable. also the remote was terrible. It comes and goes when it pleases. I moved this to a spare bedroom and purchased an Amazon fire tv. Love it...

I ended up returning this device, I have the apple tv but it does not offer 4k so I decided to try the Roku but it does not offer apps like the apple tv but if you use sony vue or Netflix only than this device will be sufficient but because I still have cable and use my streaming device as another cable box and sign in with my provider the apple tv is much better

I purchased this device to pair up with a 4K receiver and a 4K TV. However after a while the device starts to lag and eventually reboots itself. The one improvement over previous roku's is that the audio does output to the higher quality sounds, which is a blessing for integration into home theaters. The device is almost there, but is lacking in stability.

I had a Roku once before and loved it's ease of setup because I'm not a techie. This one is a bit more difficult and after trying for a while the first night, resorted to support. That yielded no help at all. Seven days later, I'm still struggling and don't know if it's me, the Roku, or my internet, and support has been worthless.

The Roku Ultra flickers and causes the picture to go out and has trouble with the HPCP 2.2 protocols on 4K settings. All HDMI cables are 4K and HDCP 2.2 compliant, I can get it to work by recycling the power a few times to the Ultra. Works ok if set to 1080, No help from Roku on this...

Unhappy had to return I bought a Samsung Smart tv In 2004 uhd will not connect due to requires 2.2 hdmi My 2004 uhd tv is 1.4 hdmi Requires a one connect box To connect this Roku 4 Spent a lot money on tv can't even view 4K Even though my tv is 4K Samsung 2014 uhd

THE UNPAID STATIONS BLAIR SOUND WHEN IT FEELS LIKE IT BLOWING YOUR EAR DRUMS OUT!!!. I BOUGHT THE ONE THAT HAD THE PROTECTION FROM THIS OUTRAGEOUS SOUND AND VERY LOW SOUNDS TOO BUT IT DOES NOT DO A THING TO CORRECT THE ISSUES AT ALL. NOT RECOMMENDED.

Got this one 2 month before and now I am facing issues, it hangs daily and restarts. I had before Roku 2 & 3 they never had any issues so I upgraded this to Ultra but I think I made mistake by upgrading it.

This thing didn't work for me. I had to return it back to store. I had to factory reset multiple time and UHD was very buggy. Finally brought Xbox one s, coz it also got a UHD disk drive.