Customer Ratings & Reviews
- Model:
- LS27BG402ENXGO
- SKU:
- 12374761
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
- Features
Rating 4.7 out of 5 stars
DO NOT BUY A SAMSUNG MONITOR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor, and apparently many Samsung monitors, have an annoying glitch. Whenever it is turned on or wakes up from sleep, a pop up box appears with instructions to register the product. It eventually goes away after 10-15 seconds. There is no way to stop this pop up from appearing. It occurred immediately upon setup but I wasn't too concerned thinking I would eventually find out how to banish it. Upon researching, I found out that this problem is quite common among Samsung monitors and that Samsung has no fix for it. Unfortunately, I waited too long to research the issue and my time to return to BB has elapsed. I read many reviews on the BB website and am curious as to why no one mentioned this as when I googled the issue it is apparently quite common.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry to see that you have encountered issues with the Samsung 27" Odyssey G40B Gaming Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns
Good screen, bad inputs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible placement of barrel plug at the bottom of the screen. Hard to reach it but worse is that it can come lose and cause power flickering.
No, I would not recommend this to a friend5 out of 10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was expecting bettter. It’s decent. I was just expecting way more out of it
No, I would not recommend this to a friendGetting a warranty
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working perfectly for a good 3-6months then lcd breaks for no reason
No, I would not recommend this to a friendBroken product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was defective. It was broken. I do not know if the factory actually shipped it broken, or if was broken during the shipping and delivering to Best Buy. Nevertheless, Best Buy gave me a credit and I was able to buy another monitor. I am very pleased with the way Best Buy solved the problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you sharing your experience you had in resolving your monitor issues, and glad to hear that Best Buy was able to assist you with troubleshooting. Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams. If there’s anything we can do to further improve your experience, please let us know by calling Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Might work for you or others
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a bit small for me so no I don’t think I would recommend this to friends
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again.
If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Monitor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is overall a good monitor but when playing it’s too dark
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review. Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Good Art
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality of art and worth the money, highly recomend for gaming
I would recommend this to a friendTerrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor is great and functions well. However the staff was tried and the monitor I previously paid for and was waiting on shipment was canceled without my knowledge over it was a terrible experience and I will never buy from here again.
No, I would not recommend this to a friendGood monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen cracked just from moving monitor Half of monitor is black
I would recommend this to a friendBad experience
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have sound build into it or just came broken trying to get it fixed but now I have to pay additional money for a monitor just to see if it can even get repaired
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are delighted to hear you've had an overall, positive experience with your Odyssey Monitor.
Thank you for your feedback to help us improve our products and services. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Your thoughts and opinions are very important to Samsung.
Good purchase for my needs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My overall experience has been good. The only issue i came across was, your only going to want to use one of the 2 cables that come with it otherwise your pc will think you have an extra screen
I would recommend this to a friendNot great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Volume doesn't work. no sound. Images are not as clear as I hoped. Taking it back tomorrow.
No, I would not recommend this to a friendAnnoying monitor defect
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.iI bought it on 11/26/2023 and I used a year and a week and today a random vertical lines showed up in my monitor. I visited repair service store and they said it is a monitor defect. There was no physical damage at all during i used it. I contacted customer service, but they said there's nothing they can do since the warranty is expired few days. This is annoying that i just wasted $240 for use of 1 year.
No, I would not recommend this to a friendMonitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good monitor for the price. Would purchase again.
I would recommend this to a friendGarbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen didn't come on. Needed to return it. Someone else was behind us with the same thing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Please know you are leaving a review for the [series/model], not the service provided by a third party seller. Please follow up directly with the seller for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Unstable stand
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stand isn't stable at the tallest setting. Mine tipped over face first and stopped working. Had it 3 months Best buy won't even let me return it
No, I would not recommend this to a friendGood monitor for shooting games
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was going for more of graphic wen I purchased this monitor… but its still a good monitor
No, I would not recommend this to a friendLove it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The graphics when playing is amazing! Really enjoy the quality it gives and the flexibility to move it how you want to. Definitely recommend this for WFH and if you're into gaming.
I would recommend this to a friendNot recommended
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too heavy, looks gross, and take a lot of space. Definitely not recommended to buy if you are not a gamer
No, I would not recommend this to a friend
