Customer Ratings & Reviews
- Model:
- LS27BG402ENXGO
- SKU:
- 12374761
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
- Features
Rating 4.7 out of 5 stars
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture the screen is very clear and portrays in very high definition.
I would recommend this to a friendAwesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best product. I wiil recommend my friends, family.
I would recommend this to a friendBest monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor is the best monitor it looks so smooth would recommend 10/10.
I would recommend this to a friendGreat for Xbox
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what my son wanted for his Xbox. Easy to set up. Graphics are good.
I would recommend this to a friendDisplay was lacking.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was wanting to upgrade to a higher hz monitor and was super happy with the finish of the product but was instantly disappointed with the quality of the display after I turned it on. I went back to my old monitor. The images where just not clear, and jagged edges were very noticeable when playing and reading on screen prompts.
No, I would not recommend this to a friendI probably should short best buy stocks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your customer service sucks, your delivery system sucks, your order processing sucks. I am so done with best buy. Theres others online
No, I would not recommend this to a friendDon’t waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beyond upset. Bought this monitor 7 months ago, have used it about 3-4 days out of each week for a few hours, just yesterday the screen went black and the monitor started smoking. I’ve done all updates, its in a clean area with no clutter, i dont keep things running, $250 wasted on something that went out within 7 months. I tend to stray away from Samsung and i thought this may have changed for me but typical Samsung product breaking down within a year!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry to see that you have encountered issues with your Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
no Sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this does not have any way of playing sound on its own, but will allow you to choose it as an audio output and control the volume with inbuilt controls. I did not see any information about it not having any sound at all, so am writing this to try and help someone else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing your concerns to our attention. Please try reaching out to us again so we can further diagnose your issue and provide assistance by contacting Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Even seniors can do it !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding model and very easy to navigate, Being older it is such a challenge to relearn. This was wonderful.
I would recommend this to a friendScreen does not work!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever I turn on the monitor it will start flashing white and black, after about 5 minutes of that it will let you do your thing no problem for 15 minutes before it does it again. For a monitor this expensive it should not be working so poorly. I also have 2 of these and both do the same thing. (DON’T BUY!)
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry to see that you have encountered issues with your Samsung Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Picture quality is terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was super excited to get this monitor being that ive been playing on a 75hz monitor for years. I was expecting the picture quality to be significantly different but in all honestly my 75hz monitor looks way better than this one. I would give it a 0/5 if i could. Big thumbs down.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review. Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Flashy, but not hardy, monitor.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this monitor in October of 2023. When I first bought the monitor, everything was great, and I enjoyed the monitor. Tonight, May 24th 2024, a power outage occurred in my neighborhood while I was using my PC. After the power came back on, I attempted to turn this monitor back on, only to be met with a blank screen, and a message on my second monitor that no other monitor was found. A short power outage bricked the thing. Never buying anything Samsung again.
No, I would not recommend this to a friendNo mounting screws
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.300 dollar monitor that cant include 50 cents worth of mounting screws is petty and so am I
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review. Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Best buy return policy....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dead pixels started showing up within the first 4 days. They will no longer accept a return as its been 30 days and its gotten worse. Horrible experince but the monitor would be great if i got a good copy...
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry to see that you have encountered issues with the Samsung 27" Odyssey G40B Gaming Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Came defective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used this monitor for about a month. Next thing you know. It just shuts off. Won’t turn on. Nothing. Second time buying a monitor that can’t work properly
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry to see that you have encountered power issues with the Samsung 27" Odyssey G40B Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Audio issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hi! Anyone else having audio issues? I tried everything but still no sound
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry for the issues you have encountered with your 27" Odyssey G40B.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
· Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
· Product Support
· Manuals and Downloads
· Warranty Info
· Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
· Samsung Community: A great resource for getting help from Samsung moderators and customers
· …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, we are very sorry for the inconveniences you have had and hope that we will hear from you soon.
