Customer Ratings & Reviews
- Model:
- UN55MU8000FXZA
- SKU:
- 5754805
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Ok
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is ok. We had a lot of issues with it off and on. Overall average value
No, I would not recommend this to a friendVery disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV because the clarity of the picture was amazing in the store. In my house it is just average. Disappointing.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Howardm,
Thank you for your review of this Samsung 55" Class MU8000 TV. I am sorry to hear that you were not happy with picture quality.
The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out. It is also designed with lots of custom settings, allowing users to adjust images to their liking.
Please give us the opportunity to assist you with finer adjustments by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Defective TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new 4K TV had a green stripe at the bottom of the screen. It would not go away even after diagnostics. I took it back.
I would recommend this to a friendExchanged this TV for Sony model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not purchase this TV; exchanged it for 55" Sony. Stand was too long for the table I had for mounting.
I would recommend this to a friendBrand response from MrSamsung
Posted .Paul,
Thank you for your review on this Samsung 55" Class MU8000 TV. I am sorry that it did not work out for you.
Your overall customer experience feedback is important to us and we will document your concerns .
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador.
Picture is good, not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture isn't the greatest but good enough I guess. The settings are a little tough to follow.
I would recommend this to a friendNot bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad but I took it back for the Sony x900e. 120 htz and FALD was worth a couple hundred more
I would recommend this to a friendBrand response from MrSamsung
Posted .Chris,
Thank you for your review on this Samsung TV. I am sorry you were not satisfied with it/ It did not work out for you.
Your overall customer experience feedback is important to us and we will document your concerns for future improvement.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador.
Good TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only Complaint is there is no manual. I called Samsung and they failed to send a manual.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Mike
Thank you for purchasing and reviewing this Samsung 55" Class MU8000 4K TV.
Here is the link to our eManual:
http://downloadcenter.samsung.com/content/UM/201708/20170823101811096/ENG_US_KTMATSCL-3.0.3.pdf
Should you need further assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are also live on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Great picture when it works.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV loses connection occasionally. It turns on by itself with no one around.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung MU8000 4K Smart TV. I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you by contacting Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
so far so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.plugged in for a few minutes to check, seems ok. still pricey even on sale.
I would recommend this to a friendOverpriced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps losing audio output device. Sometimes volume very loud when turned on.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .HarryBush,
Thank you for purchasing the Samsung MU8000 Ultra HD 4K TV. I am sorry to hear that you are experiencing connection and audio volume issues.
Please give us the opportunity to assist you by contacting us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay tv i am happy with. I was thinking that picture quality will be better
I would recommend this to a friendBrand response from MrSamsung
Posted .Hi, Sredinom,
Our 2017 MU8000 Series features 4K Color Drive Extreme, Motion Rate 240, 4K HDR Extreme, Triple Black, and more, all designed to give you the best in lifelike, crystal-clear viewing enjoyment.
I am sorry to see that you were not completely satisfied with the picture quality of your unit.
Please give us the opportunity to assist you with image quality adjustments by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Ambassador
Good Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv, but seems to have issues with the sound cutting in and out
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Daemeoncatz,
Thank you for purchasing the Samsung 55" Class MU8000 UHD Smart TV. I am sorry to hear that you are experiencing sound cutout issue.
Please give us the opportunity to assist you by contacting us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
Too soon to rate.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues with the remote that we are still trying to resolve.
No, I would not recommend this to a friend240 is not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv but not the best in the market, 240 still needs some works
I would recommend this to a friendBrand response from MrSamsung
Posted .TonnyLA,
Thank you for purchasing and reviewing this Samsung 55" Class MU8000 4K TV. Your user feedback about the refresh rate is very important to us and will be shared with our TV team.
Please do reach out to us should you have any questions, concerns, or need assistance.
You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG.
Or by LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t great picture so I returned. I would not recommend
No, I would not recommend this to a friendProduct seems fragile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture at home is nowhere as good as the store. 4g is useless
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Joec,
Thank you for purchasing the Samsung 65" Class MU8000 4K UHD TV and for sharing your user experience. I am sorry to hear that you are not entirely happy with the image quality.
Please give us the opportunity to assist you with image quality adjustments by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Ambassador
That is good and clear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like to shop best buy the product is good quality.
No, I would not recommend this to a friendNice tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv............................................
I would recommend this to a friendBrand response from MrSamsung
Posted .Kyle,
Thank you for purchasing this Samsung 55" Class MU8000 UHD SMart TV. I am glad that you are happy with the viewing experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Pros mentioned:Picture qualityCons mentioned:Viewing angle
Close to the TV a 4K adopter deserves.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want to start by saying the decision to buy the TV was made after years of keeping an eye on the market with UHD, 4k, and HDR formats and picture quality changes. Finally deciding to jump aboard now that the 4k resolution has been justifiable with a significant jump in not only numerical value over HD (1080p) but in terms of refinement via display tech (screen quality) and picture quality (color range, detail in image, etc). I am a former owner of one of the very first 1080p LED televisions (not LCD). This is all to give you some context. The Samsung MU8000 has largely been a great purchase. The design in both the physical package, the build quality, and qualities of life items such as the remote design and smart tv features make this TV feel truly premium. The picture quality after some setting changes is what you'd expect to see after being impressed in the showroom, the colors, clarity in the details on screen, and smoothness of the cycle rate (this tv is 120hertz) is all a phenomenal package for someone looking to jump on the 4k train. All in all this is a good tv, design quality and image quality are superb, however there is a reason I have decided to return this television and score it with a 3 of 5 stars here. The peak brightness is proverbial fly in my ointment. All the positives this TV has is undone by the fact that this TV leaves something to be desired in just how bright it gets. Brightness is very important in 4k HDR because you want the image to not only be clear with detail (4K resolution) and be lush in it's color (HDR) you want the image to not be drowned by what seems to be a subtle shadow. A small caveat here is that if you're not someone who watches a ton of high quality content (high end gaming, 4k films) you may not notice but as I am gaming on an Xbox One X and watch a lot of films I absolutely notice. I'll give some examples of the brightness I'm referring to first using the new MAD MAX film "Fury Road". In the movie the sun out and very bright, almost like a desert at noon quality. If you've seen the film or even look up YouTube footage one can clearly not the brightness of the film. In the Samsung mu8000 it feels like the whole film takes place on a cloudy hot day. Another example is in the video game Gears of War 4 on the "Raid" mission that takes place fairly early on in the game (you can look it up on YouTube as well to get the idea). In this mission the sun out, no clouds, and very bright as I've actually already played this game on my Samsung LED (my previous TV). On the Samsung MU8000, again, it feels like a subtle cloud is obstructing the whole scene. Again, this is not something 100% obvious but it was enough to consistently pull me out of experiencing films and games, especially if I've previously seen/played them because I already know what the brightness of the scene SHOULD look like. And it wasn't like I was fixed on this issue in my mind. I would forget about it in darker scenes of games and movies for it to only become absolutely obvious to me in the next outdoors scene. I want to stress this may simply not be apparent to you, as an example my sister in law was blown away since what she has is a low end model from 4 years ago. This TV should serve you well if you're looking to make the jump to 4k but then I couldn't possibly recommend it wholeheartedly seeing as a far better TV is now within $100 of this one. The TV I now went with after returning this one is the Sony X900e. Hope this information helps you out seeing as most reviews do not cite this as a concern or don't emphasis just how much it is prevalent in this TV. Another thing to note is that at an angle this issue seems to worsen, I was sitting about 45° from center of the TV and noticed the image was now even darker. That's it for me. Good luck on your purchase.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Great picture; Terrible interface
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had a Samsung in the past and so chose this model; rated highly by Consumer Reports in its class. The picture was great. We returned it though because the interface to find content was dreadful. Frustrating to use because it was over-complicated and it took to many clicks to find what we wanted to watch. It also kept forgetting what the name of the cable box was (we have at&t). I reset the cable box 3 times to get it to show AT&T on the screen then finally gave up. In addition, because my husband cannot see well, is legally blind, we used the accessibility function that would speak the name of what was clicked on. It used a volume MANY levels higher than the TV volume (he is blind, not hard of hearing!) and that was very jarring. We returned it and brought the Roku TV that The Wirecutter recommend and a model that sadly Best Buy does not carry. The Roku TV picture is quite good, the interface is incredibly easy and the accessibility function is excellent and easy to customize to the disabled users need.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Roseres,
Thank you for purchasing and reviewing this SamsungMU8000 UHD Smart TV. We value your user feedback on the user interface and will share it with our product team.
Should you decide to give Samsung TV another try, and need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are also live on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
What experts are saying
