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Customer Ratings & Reviews

Your price for this item is $2,199.99
The previous price was $2,699.99

Customer reviews

Rating 4.2 out of 5 stars with 305 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend
1

Customers are saying

Customers have good things to say about the picture quality, colors, and size of the TV. They appreciate the OLED technology and the smart features. However, some customers have concerns about the remote control, electrical issues, and reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 305 reviews
  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    A Cinematic Revolution in My Bedroom

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting up the Samsung S90D OLED 77” was a breeze—everything from unboxing to installation was seamless, but nothing could have prepared me for the experience that followed. As soon as I powered on the screen and queued up Napoleon Dynamite, I was utterly transported. The sheer size of the display, paired with its breathtaking OLED clarity, made me feel as though I had stepped into an IMAX theater, right in my own home. Watching the talent show scene, it was as if I was sitting front row—every detail, every subtle nuance of Napoleon’s awkward dance moves felt larger than life. The realism of the colors and the depth of the picture were nothing short of mesmerizing. I wasn’t just watching a movie; I was living it. The way the screen rendered every vibrant, quirky moment of the film felt so immersive that I nearly reached out to high-five Napoleon as he celebrated his iconic performance. This TV is not just a display—it’s a gateway to experiences so rich, so vivid, that they transcend the boundaries of your living room. Whether you’re a cinephile or just looking to elevate your home entertainment, the Samsung S90D OLED 77” will transform your viewing experience into something truly cinematic, unforgettable, and simply jaw-dropping.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness
    Cons mentioned:
    Remote

    Rated 5 out of 5 stars

    Amazing brightness, detail, and response time.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv is amazing. Extremely bright has very little to no issues with glare. The game mode is amazing allowing you to put a permanent dot in the center of the screen for better accuracy. It’s fast and responsive. My only complaint with the tv is the remote doesn’t have a simple input/source button. It also has a really cool split screen mode on the tv allowing you to enjoy separate content at the same time.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote

    Rated 5 out of 5 stars

    Awesome Picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Great picture, easy to tune to the preference you want. It’s heavy but looks great mounted to the wall. Now we just need more content that streams 4k so I can take advantage of the picture. One note is the remote is tiny and I feel I will lose it at some point lol.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Cinematic Masterpiece

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durability and longevity is still to be determined but after a few days of usage I can say this is the best TV I've ever seen. I never leave reviews on products but this TV is so good I'm leaving an honest review. I have the 77" model and I just finished Arcane Season 2 and my goodness..... It is breathtaking, the colors, searing brights, and pure blacks are a cinematic joy to look at. I'm coming from a top of the line 2019 over $3,000 Samsung Q9 QLED TV and this new TV blows my old TV out of the water. I'm using a Nakamichi Shockwafe Ultra 9.2.4 Channel Dolby Atmos sound system and with this TV it's better than the theaters. I am beyond happy with my purchase so far.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung 77” is the Way To Go!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love, love our Samsung 77” OLED Screen paired with a Samsung Sound Bar. The color and sound are amazing. We compared all the top lines and decided that Samsung has done the most with the current technology…we have not been disappointed. Our learning curve has been quick to use the technology at the highest level. We had their techs deliver and set it up, which made it a fast, easy project. Love Best Buy!

    I would recommend this to a friend
  • Cons mentioned:
    Customer service, Reliability

    Rated 1 out of 5 stars

    Samsung 77” OLED TV died in first two weeks -

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 77” Samsung OLED television stopped working suddenly and the screen went black and dead within two weeks of use. I purchased this television as a Christmas present for my children and was completely disappointed to levels incomprehensible- when it suddenly died while they were watching it. Afterwards I read reviews on the Samsung website and found out this exact television has numerous complaints reporting this exact problem - it simply dies after short usage. Will not ever purchase a Samsung ever again. I have to wait over 10 days for a Best Buy refund to my account before I can shop for a new - different brand television and I am angry and disgusted with both the store and the manufacturer. Good riddance to an awful television and I will definitely read the reviews BEFORE I make another purchase.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      JocelynD,

      It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty

      Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    S90D 77 QD- OLED a dream into reality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to thank BB for the great customer support[Mohegan Lake NY]. The guys at the store and the install team were like friends in highschool. Easy to cimmunicate with and grewt service. This OLED QD TV is phonemenal. My birthday was coming up and I told the wife we are due for a new tv. The one before is a samsung I bought dec of 2011. The detailed blacks and crisp colors blew us away. Native 4K content is just on a whole other lvl. Even when the ai built into the processor codr upscales content is amazing. Video games look so different you would think you havent played the same game before. Excellent TV.

    I would recommend this to a friend
  • Pros mentioned:
    Oled

    Rated 5 out of 5 stars

    QLED to OLED

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned Samsung TVs for many years. The most recent one was the Q7 QLED 75”. Great picture but compared to the newer OLED, huge difference. Picture is more crisp and colors are more vibrant. Also went with the Q symphony 11.1.4 soundbar system. I would have to say that this system is fantastic. Using the TV speakers in conjunction with all the other soundbar and rear speakers. I had a Bose series 7 soundbar with my old tv. It sounded good by not this good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely Stunning! 77’ Highly recommend

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a ton of research and it was between Sony A80L, LG G3 and Samsung S90D. I went in to the store and saw all 3, played different video SDR, HD, HDR10+ etc in the end I went with the Samsung s90d 77 inch. The 77 has the QD-OLED panel, when I finally got it mounted and dialed in, I watched Furiosa. To say I was absolutely stunned by the picture quality is an understatement. This is prob the best TV I’ve ever watched. I’ve had it just over a week and not a day goes by me, or someone in my family mention how good the picture is on this OLED. If you’re on the fence, get off and get the QD-OLED panel which comes in 55 inch, 65 inch and 77 inch. Also you can verify by the last few of the model # as long as it ends in last 4 of model number FXZA. The WOLED had last 4 of EXZA. In US the 42.48 and 83 are WOLED and 55,65,77 are qd oled. The other sizes are WOLED. If you get the QD-OLED panel you won’t be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Do not buy.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never buy a Samsung TV again. As a long time fan, if you follow gaming culture this brand — Samsung — just pulled a Battlefield 2042. I didn’t want to review but I can’t not review — Samsung, update your firmware. This is a TV for enthusiasts. At this tier — the TV should be compatible with external components flawlessly. And I am not trying to discourage you, the picture is beautiful — but the software is horrible. I bought 2 of these — 1 in 77”, 1 in 65” which was DOA and BestBuy almost didn’t return it, but they did. The 77” I have to reboot the tv because the GUI and software is written so poorly there’s no robust error handling programmed in, so switching to and from game mode might crash the TVs system. This is such an issue on both TV, even going from a cable to the onboard applications on the 65” can crash the TV software — to the point you have to unplug it, let the CAM clear and plug it back in for it to boot, the remote stops working (this is 3 TVs I personally dealt with, exact model. Different sizes. I have 2 in my house right now and they’re trash. Cool. I have $5000 worth of trash in my house. BestBuy ate the cost and returned one that was $2000 so between BestBuy and Myself we have dumped about $7000 on garbage from Samsung. Thank you. Best Buy — you’re amazing as always. I’m sorry your vendors suck sometimes.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Deso20onXbox,

      We appreciate your feedback, and for optimal performance, we ask that you please ensure you've got the latest firmware version (1201.8) installed on your S90D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.

      If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
      1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
      2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
      3. Connect the USB thumb drive to a USB port on your TV.
      4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
      5. Follow the on-screen instructions to install the updated software.

      You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care

      I hope these tips help you enjoy your product.
      You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    77” Samsung is the best tv to buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 77” tv has the clearest picture and most vivid colors. I love watching Netflix, Amazon Prime and Peacock in addition to the local television channels. And watching NFL football is my favorite!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV we have purchased

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has a picture that can't be beat!!! We were going to purchase the Samsung TV that was cheaper, but purchased this one because of everything it has. We added a surround sound system, and you can't get anything better. You actually feel like the people on the screen are in the room with you.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best Buy of the Year

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. I’m very happy and impressed with the quality of this TV. It paired well with me Samsung sound bar to created the perfect home theatre feel.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    77” Samsung OLED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a huge football fan and there’s no better way to watch other than being at the game live. Love my new 77” Samsung OLED! Thank you Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Outstanding Picture

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a lot of research we decided on the 77 inch Samsung. It does bot disappoint with the amazing color and picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung S90D 77”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture, ultra-thin and huge! Don’t have 1 bad thing to say about it! Love it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    3 Defective TVs in less then 1 month.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor quality control by Samsung. Got my first S90D delivered 3 weeks ago and it had the power port loose and 2 small scratches. Got the 2nd replacement TV a week later and mount technician noticed adhesive was coming off. They also gave me a old used remote that was scratched. 3rd TV delivered a week later, same adhesive issue as 2nd TV. Also Samsung Auto Updates TV even if you turn auto update off, they force updates and the brightness of the TV completely changed and got dimmer. Returned and got the LG G4, cant wait for delivery!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      GibranS,

      It’s unfortunate to hear of the issues that have caused you to return your S90D TV. Your experience is very important to us and will be shared with our product team.

      Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.

      LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best Purchase so far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Samsung s90D OLED. TV time is now extra special and I look forward to the end of the day. Got it for a really great deal

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect tv money can buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim sleek design,Perfect picture quality, quick response I’d recommend it to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stunning TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is absolutely stunning. I was looking for a large screen TV to elevate the visual experience in my basement and the S90D fit the bill. My room is light controlled so i dont need the brightest set but the QD-OLED screen makes every thing just pop. The color volume is top notch with the added benefit of OLED for inky black and the best contrast in the business. No regrets buying this!

    I would recommend this to a friend

What experts are saying

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  • What Hi-Fi?Lewis Empson on March 27, 2024

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