Customer Ratings & Reviews

It does clean well, though,doesn't sync well with Alexa and mapping is subpar. If the updates and app improve these couple issues it will be a much improved product.

The Powerbot has great suction and is quieter than the Roomba 980. However, it seems like Samsung put all their effort into the hardware and neglected the software. This bot misses areas and gets stuck on almost anything. It typically backs up onto something, stops, and gives an error message. It does not map while vacuuming like other bots. You have to send it out on a special mapping run, which fails if there is an error (and there is almost every time). The app gives errors (unable to connect) EVERYTIME I start it, and forces me to click through the features of the app like it’s the first time I’ve used it. I have downloaded both versions of the app - Smart Home is the least buggy, but it’s still terrible. This bot has so much potential but the poor software and buggy app ruin it. I suggest you buy a Roomba 980. Mine runs like a Swiss watch everyday and rarely has an issue (I have two large furry dogs).

Good, not great. It requires sticker tape barriers. The kit comes with one. ONE? Is not enough. I called to get more from the Samsung company which was a hassle and I got at least 7 of these rolls of tape. These tape down to the floor and have a magnetic on top which tells the Vacuum not to pass through. I paid $165 for just these things. Roomba has virtual wall boxes which are far more practical. I like the Vacuum so that is why I kept it. However, be very precise about where you want to clean because she runs into things and gets stuck. You have to Vacuum proof you house. Rediculous. I have 2 roombas and they are by far better manipulators. However, the Samsung robot has a large brush head and different modes of cleaning (strong, medium, quiet). I kept it. Bottom line: Nice vacuum but be prepared to shell out some money if you have areas you don't want the vacuum to go. (For the magnetic sticky tape). Jenny, Fredericksburg, Virginia

Bought this with high hopes but was disappointed. Maybe it was just me but I was not able to get it to map my house correctly. It would consistently get lost and not clean everywhere then the battery would die and I would have to carry it back to the base. I'm a Samsung lover but sadly had to return this item.

The vacuum is one of the most expensive in the market and lacks everything you need. Once a plan is drawn NO editing is possible. if it runs out of power while drawing floor plan it interrupts process. The service given by Samsung for this product is appalling.

Haven’t managed to map the house yet - cleans well though