Customer Ratings & Reviews

It’s great for pets it did the job couldn’t have asked for a better robot

Paid in store for the item then it doesn’t get delivered, they send a replacement to an incorrect address (one that doesn’t exist) which is their fault. Then proceed to to tell me I am not getting a refund and to work with local law enforcement to find a package that was sent to an address that doesn’t exist. Now I have to right a bad review because people at customer service can not do there job properly and just copy and past an address. Probably will never see the $200 that I spent on this item and don’t even get the item. W store. Not to mention they a couple more of my items were supposed to arrive 2 weeks ago but I had to call them and ask if it was still arriving on that day for them just to tell me it’s getting rescheduled for 3 weeks later.

I love it it picks up all dust and dog hair my allergies are a lot better I wonder how I ever lived without it, I also love that it cut my cleaning time in half I don’t have to sweep or mop

ABSOLUTELY LOVE THIS THING ! MY FLOORS STAY CLEAN WITH THIS LITTLE GUY AROUND ! Durable and worth every penny

I love this thing. It's intuitive and has a surprisingly accurate map of my home. I love that you can customize just about everything and it's very easy to use

I’ve owned several different models of robot vacuums. They’ve all let me down. Granted, they were all dumb robots, meaning they weren’t guided by lasers. I was hoping this Shark vacuum with it’s AI and laser mapping would be the one to change my mind on robot vacuums. While this one impresses me in its capabilities and smarts, it is still plagued by issues - some of which come with owning a wide variety of smart home products and having 5 GHz internet. But make no mistake, as a vacuum or even mop, it’s pretty darn good. So long as you come in with tempered expectations, I think you’ll enjoy this vacuum/mop. But if you think this will replace all vacuuming/mopping and you can just let this vacuum do its thing without any intervention from you, you’ll be disappointed. IN THE BOX Inside the package you get the base station, which plugs into the wall, a circular plastic disc that attaches to the base station and is what the vacuum sits on when it’s charging. You’ll get the vacuum, of course, two side brushes (one is extra), the water tank and two mopping pads as well as a small bottle of floor cleaner. SETUP AND GETTING READY TO VACUUM AND MOP The first thing to do is to set up where you want the base station. There’s no warning that “X” amount of space is between the charging station and a wall. (some have such requirements). The charging station plate snaps into the charger, and then you plug that into the wall and that’s about it. There’s a lot of blue tape to remove before getting started, but the dustbin is already inside. You do have to snap on the side brush, which is easy to do. That’s the easy part of the setup. The next step is to download the Shark app and register an account. Finding and registering the robot was easy. And I thought the app did a terrific job walking you through all these steps. MAPPING YOUR HOUSE AND “NO GO” ZONES After the robot is registered and charged, the first step (which you can skip) is to let it roam around your house and map it. It took about 30 minutes, but when it was done, I was shocked at how accurate the map was. After that’s done, you can assign rooms which permits you to clean one or two rooms at a time (using your voice and/or app). From there, the next step is to setup “no-go zones”. These are areas like cords on the ground, maybe a pet food container, basically everywhere you don’t want a robot banging into things. You do this by creating boxes on the app, using the map it created. I found the process pretty easy, it’s a little finicky as you have to zoom in when adjusting the size of a box in some instances to really fine tune it. From there, now you have to map out where your carpets are so when your mopping, the robot doesn’t drag a wet scrubbing pad on your carpet. The process is similar to creating no go zones - with the difference being that when vacuuming, your robot will still go over your carpets vs. no go zones, where the robot will never go. However, after you create the carpet zones, you have to (again, you could skip it, but I advise against doing so) let the robot go around the areas you blocked off to make sure it follows along the rug, not driving over it. For rooms with carpet this is simple, but area rugs are finicky. I found this to be a long process. I’d create the zone of a runner rug, and then have the vacuum drive around it. It would be too far away sometimes, and drive over the edge of the rug on other instances. I’d have to wait for it to be done exploring, then redo the box based on what I saw, and try again. It’s definitely a process of trial and error. Multiply that by several area rugs, and you have a time intensive process. After that’s done, you’re pretty much ready to go. I recommend scheduling your robot to run on it’s own - that’s what it’s for, to automate your life. And that is pretty easy to do on the app. VACUUMING I don’t have any complaints with the vacuuming power. First, it’s not very loud, compared to other robots I’ve used. Second, it does a great job of picking things up, even along baseboards. It still will get caught up with cords, I had a couple errors that required me to create no go zones where it kept sucking up cords near one wall in my house, but that was expected for me in figuring out what works best. The dust bin isn’t too too big, and I admit, I had to empty it every few days, so I was wishing I had the automatic emptying bin. But nonetheless, every few days isn’t that bad. And honestly, after the first few runs, it picks up less and less as it does a good job of maintenance vs. letting a lot of dust and pet hair accumulate. MOPPING I had the impression that I could hit a button and this thing would either mop or vacuum or even both at the same time. Wrong. In order to activate the mopping, you have to fill up the water canister (and add the floor cleaning solution) and then slide it into the back of the vacuum. Not the biggest deal in the world, but a bit of a letdown. Now I have to have a place to keep the water tank and remember to put it on. The mopping on my hardwood floors was great though. No complaints. And it avoided my carpets after putting in the time and effort to create carpet zones. It can’t mop the entire first floor of my house, however, with one fill up. That was another slight disappointment. The bigger concern for me, at least in terms of costs, was knowing that I would need more cleaning solution. I always knew I would have to buy more, but I feel like it’s more than I anticipated. But I would also be spending money on other floor cleaning solutions so honestly it’s a bit of a wash. (pun intended). QUIRKS AND ISSUES As I said, as a vacuum and mop, it performs well. But I’ve run into issues, some of which might be specific to me, but I don’t know. I find the app to be unresponsive, it doesn’t send me notifications when the vacuum gets stuck or needs to be emptied. I have to open the app and then it refreshes, then I can check all my notifications. I have a Samsung phone and every other app sends me more notifications than I can stand, so I don’t know why this doesn’t work. It doesn’t have obstacle detection - which I think only the really high end models have - which means that you have to keep the house relatively clean and not leaving things around for it to get caught on. I also had problems with the bumper - the app told me the bumper was stuck. At that time, it had only ran once or twice so I was a bit flummoxed. It’s happened twice and I don’t know what caused it or how to stop it from happening. And the vacuum will just stop what it’s doing. And I don’t get a notification to tell me when it happens (most of the time it runs when I’m at work, so it’s not like I could have done anything about it when it does happen, but still). I use Google Home. I, for the life of me, cannot get the vacuum recognized on Google Home. The Shark Clean app is there, but the Home app tells me I don’t have any devices. This isn’t a huge deal since I schedule cleanings within the app, but it does take away the ability to say “Hey Google, clean the kitchen.” Not the end of the world, but still annoying as I like to sync all my many different type of smart home products in the Home app. CONCLUSION This is one of the best performing robot vacuum and mops I’ve used. The AI smarts and laser mapping is awesome, and accurate. It allows you to really fine tune your cleaning to help avoid issues like running into things it shouldn’t, or getting caught on things. But it requires a lot of upfront work. It also requires additional work for the mopping and cleaning out the dustbin regularly. It’s things you likely do when using traditional vacuums and mops, but I’ve always wanted robot vacuums to be autonomous and require little maintenance. For the day-to-day cleaning, and say, mopping on the weekend, it’s pretty great.

This thing has really exceeded my expectations. It’s a very powerful vacuum and the mapping feature is on the money.

I got the open box shark, when it was finally delivered it was damaged and didnt come with everything. So the manager at east madison gave me a new one for the same price absolutely amazing service.

My husbands xmas present, he loves it. Does the job so he doesnt have to. With 2 kids hes constantly cleaning the floors

I works great, doesn’t give me any issues and keeps my floors clean from any dust.

Good good good good good good good good good good good good good good

Excellen robot very well, little maintenance and keeps the house clean

Very happy with my purchase and the service you provide

Impressive dual action vacuum and mop combination, with excellent mapping skills. Overall this is a highly impressive unit. Right out of the box, you will need to plug the base station (home) into the wall and place the vacuum on the mat to charge. You should allow it to fully charge before beginning using it for the first time. While it is charging, you can download the mobile app to your iPhone or Android device. Once the app is downloaded you can create your account and get ready to pair the vacuum. The app walks you through all the steps to get started. Once fully charged the first thing you need to do is let the vacuum explore your home. The app will guide you to close doors or open as needed and pick up any small objects and power cords that could be in the way. We have a 1 story home, 4 bedroom, 3 bath home about 3000 sq ft. We did not explore the bedrooms, we kept the vacuum to the main living spaces, the kitchen, and the laundry room. It took about 10 minutes for the first explore run. Honestly the first pass did not go very well, the projected map of the home was not even close to the rooms. So we sent it back out to explore a second time and this time it was a perfect map. The next phase is to add layers, like NO GO zones and CARPET areas. We added a carpet area ad then the vacuum goes back out on a second explore run specifically to verify the area where the carpet was zoned. Took a few adjustments but we got it pretty close. This is important for when you want to mop so the unit knows where not to mop. So now we have mapped the home, adding zones, now I added rooms. This was helpful to chunk the spaces up. We found it best to designate one area at a time to have the vacuum clean (or mop). We tried the entire living space and the unit would return “home” several times to recharge before it finally completed the job. By designating rooms, you get verification of completion must faster and can easily do one area while you are not in it. Also if you want to mop the area, the pad will get dirty pretty quickly so you do not want a dirty pad mopping the rest of the home. By doing small areas at a time you can change the pad for a new mop run each time. When the unit is done with a vacuum run, you will get a colored map showing exactly the spaces it covers. I was pretty compressed with how accurate it was and it really covered the entire space. I noticed when it mops, you do not get the highlighted map showing exactly where it went. Not sure why that is different and I am a little disappointed the mop run does not provide the same detail as the vacuum run. You can download the app to multiple devices and log in with the same account. So my wife and I can both initiate the run or see the data from our own phones, but all under the same account This is nice. So, a few items we think could be improved on, which is why we gave less than 5 stars. 1- there is not a progress percentage during the run, you do not know how much of the room is left. You see the battery level but you have no idea if it is 50% complete with the room or 10% complete. This would be nice to know. 2- Adjusting the map that is created is difficult. You can only add boxes (squares or rectangles) to designate no go zones, carpet area, or room. Once you add it, it is hard to tell if you have it exactly right, there is no way to ZOOM in to get it more precise. The map really needs a zoom feature. It is hard to get the carpet or other zones exactly where they need to be. Our hallway leading to the garage we noticed about 3-5” of one side never got cleaned. If we could edit the wall space or tell it to go further over without having to do a full re explore that would be nice. 3_ it definitely does better with 1 room assigned, if you try to assign multiple rooms it seems to get confused and is not always accurate with its run. 4_ if you designate 1 room to clean (mop) when the vacuum is returning to its home when it is finished with that room, the mop is still wet and drags a wet path all the way back to the home base. If the mop could somehow raise up so you do not get the rest of the floors wet when it returns this would be a nice addition. 5_ it seems to only have 1 pattern for a space. We have a long hallway leading to the bathroom. And when it was in mop mode, the unit went all the way down the long wall and created an outline if you will. Then it went back and did really small back and forths to fill in the middle of the hallway. Why wouldn;t it just do 2 or 3 long runs and be one. We have been pleased with the vacuum mode and the mop mode. But there are definitely still some areas the programming could be improved.

Powerfull vacuum, I have 3 inside dogs and it helps a lot picking up most of my the dogs hair

Water Sprayers clogged up after the 3rd use and was not able to fix it. it gets stuck everywhere, its not very "smart", and battery does not last

Works very poorly, leaves dirt, leaves a lot of dirt near the baseboards, poor absorption. I don't know Who tested this vacuum cleaner. It works disgusting. For this money I am disappointed, my house is dirty after this robot.

Great product.my mom loves it. App is great the scheduling is perfect for my hime

This is probably my third or fourth floor robot and my second Shark robot--- and it is perfect for my needs. I live on a farm where there is always dust, dog hair and hay. We recently moved to a new, larger farm and built an apartment in a barn and have sealed, concrete floors (definitely smoother than a lot of tile!). This robot comes packed very securely, just like all Shark products. Be mindful when unboxing and retain all of the printed 'quick start' guides. My first step was setting up the charger and letting the robot fill its battery. While that is going on, download the Shark App to your phone and start getting familiar with it. You will need to add your robot to you Shark app. I already had the app on my phone, so I just added another robot. Once you are charged up, use the app to let the robot 'map' your house. This is really important. I recommend going around and picking up most things off the floor for the mapping (except furniture). That way, the robot knows where the walls and doors are! This can take a while and it's not vacuuming while it's doing this. Once mapped, send you robot on its way, either using the app or pushing the button on the top. the robot will begin vacuuming in parallell lines like a minesweeper. It can sense things are in the way and seldom bumps into them like the earlier robots. The volume of noise is pretty low and my dogs adapted to the machine in one day. They did not like my earlier ones that were much louder. If it starts running out of power, it will return to base to charge up. Once it's ready, it will resume the job if it is not finished. I like that the robot goes under furniture, can go over throw rugs without a burp and generally does its job without a worry. Occasionally, it will suck up something that gives it heartburn, like a q-tip, plastic wrapper or stick, which causes it to send a signal to the app on my phone. It wil vacuum up stray dog kibble and small bits like that. Like all Shark equipment, taking out dirt canisters, rollers or other parts is a breeze. I have used the mopping function a couple of times. This requires you put the mopping solution and pad on the machine, so it's not a daily thing. I have set it to run in the bathroom and the kitchen with mopping and it does a decent job without a lot of human input. So handy when you are in a hurry and don't have time for a proper mopping. I run my robot daily and empty the dust canister daily (outside is recommended if you have lots of fine dust). Note that this only has one 'flipper/sweeper' arm on it and that you will occasionally need to sweep or crevice tool vacuum the corners.... but I did watch is pull dog hair from six inches away, so it's getting most of the dust and hair! I also noticed that when I empty the canister, there is some dust on the outside of the robot which falls on its charging pad! (I guess it does not vacuum it's nest!). That is the only thing that is not absolutely perfect about this sweeper. You should get one today.

This is my second Shark robot vacuum and fifth overall (from various manufacturers) that I have used over the past several years. My first impressions are very positive. My Shark vacuums have always performed among the best out of all of them. Pros: - Simple set up, 15 minutes max, including downloading and connecting via the Shark clean app. - 3 different power levels ranging from Eco to High, allowing you to extend battery life or opt for the strongest cleaning power. I suggest always using high power mode when running on carpeted areas. - Mop functionality was solid. It is easy to switch out the vacuum attachment for the mopping attachment. It comes with two mopping pads that are machine washable. The design of the mopping attachment makes it easy to ensure you are adding the correct amount of cleaning solution (included) and water. Don't expect this to do hardcore mopping jobs though, just basic floor cleaning that isn't heavily soiled. - This vacuum has good maneuverability, detecting walls and obstructions well. It can also climb up on throw rugs / secondary carpets without issue. (see picture) - The room mapping tech is excellent and works very well. - Battery life was good but you will have to charge more frequently if you keep the motor on its strongest cleaning level. I've been getting a little less than an hour of cleaning time on high. Cons: - Only 1 vacuum filter was included. Every other robot vacuum I have owned came with two. It's always nice to have a spare. - Set-up on the app required the creation of an account and email verification. While this was fairly simple to do, I dislike having 100+ accounts for every single electronic device I ever buy. I would love to see products like this be more plug and play and not force me to create and remember yet another password. I would suggest allowing us to log-in via one of our existing accounts (like Google). This is one of the more affordable robot vacuums that I have come across that doesn't sacrifice on performance. Even if you don't need or plan to use the mopping feature, it is a good option at this price point for just the vacuuming functionality alone. You can pay more for models with self-emptying basins. I prefer models without that feature, though. This model is easy enough to empty yourself and you can save a few hundred dollars.