Customer Ratings & Reviews

Just as described i am very happy with my new smart vacum

I have had it for two weeks and to date has performed flawlessly

Works well and cleans hardwood floors. I am quite satisfied

This is my second shark robot vac. Work great never had issues

It's got some good features, but they're useless if the app doesn't work. The mapping is terrible; it doesn't save changes, you have to redo things a bunch, and it's always disconnecting, so you have to manually restart it to get it back online. The vacuuming is decent, but the mopping is pretty bad and not smart at all. I expected more from a brand like Shark.

Great great products made great Christmas present ,

Absolute life saver!..............................

Great value at purchase price. Rug avoidance zones a known challenge but with online work arounds can manage.

Works great love my shark cleans very well . Glad I bought it

Has the be the worst purchase I've ever made. This thing is so dumb I can't believe it's ever marketed as "smart" technology. It is like a blind child that needs watched constantly. It ramps objects instead of avoiding them. It refused to dock itself, instead doing 7, that's right, 7!, laps around the walls, scraping the baseboards and hitting every single, and I mean EVERY, wall. Even though it knew from mapping that the walls were there!! It mopped the floor once then proceeded to go around the edges of the walls 6 times. Why?? How does that make sense? This thing is a nightmare and I'm returning it.

Excelent product, just sometimes have problems to back charge station,

Great product ! Works great ! Gets stuck easy, needs some supervision

Good but biggest issue on this is there are 3 floors (Baeement, first floor and second floor) and i cant create 3 maps or worst case i cant create 3 accounts on 3 phones to create a seperate map.

Nice little vacuum. Super easy to setup and get going

Very nice product. I love it and my daughter also.

The shark iq Needs to be supervised with mopping..

The Shark Matrix 2-in-1 is a robot vacuum that also mops, positioned as a relatively hands off solution for maintaining floors without needing to juggle multiple devices. In the box you get the robot itself, a charging base that the vacuum self empties into a bagless collection bin (yay), a reusable mop pad, and the usual assortment of cables and documentation. Visually, it looks like most modern robot vacuums. Low profile, circular, matte plastic, and designed to disappear under furniture. Nothing about it screams premium, but it also does not look cheap or out of place sitting against a wall. Setup is straightforward. You plug in the base, place the robot on it, and go through the SharkClean app to get it onto your wifi network. The app walks you through mapping the house, which involves the robot doing an initial exploratory run. This is where the Matrix branding comes in. Instead of the more random wandering behavior of older robots, it moves in a grid like pattern and builds a reasonably accurate map of your space. You can label rooms, set no go zones, and choose whether a run should vacuum, mop, or do both. The app is functional and clear, though not especially fast. It does the job without getting in the way, which is really all you want here. In daily use, vacuuming performance is good. It handles dust, crumbs, and pet hair without issue on hard floors and does a respectable job on low to medium pile carpets. It is not going to replace a full size upright for deep cleaning, but for routine maintenance it keeps things looking consistently clean. The brushroll does a decent job resisting hair wrap, though it still benefits from occasional manual cleaning if you have pets or long hair in the household. The mopping feature is best thought of as maintenance rather than deep cleaning. The sonic mopping action does help loosen light dried on grime, but this is not something that will remove old sticky spills or heavy stains. What it does well is keep hard floors from getting that dull, dusty film that builds up over time. Running it a few times a week makes the space feel cleaner overall, even if you still need to break out a real mop once in a while. The robot automatically avoids carpets when mopping, which works reliably as long as your rugs are not extremely thin or oddly shaped. Navigation has been mostly solid. Once the map is established, it cleans methodically and does not miss large areas. It occasionally gets confused by chair legs or cluttered spaces, but recovery is usually quick. If you have a very busy floor plan with lots of cables or lightweight objects, you will still want to do a quick pass to tidy up before a run. Noise levels are reasonable. You will know it is running, but it is quiet enough to hold a conversation or watch TV in the same room. Maintenance is minimal with the self emptying base. Emptying the onboard bin is infrequent, and rinsing the mop pad takes only a minute. Battery life is sufficient to handle medium to large spaces, and the robot will return to the base and resume if it runs out mid clean. Note, while you have a single robot that can vacuum and mop, you do need to manually swap the dustbin for the mop modules. The mop also doesn’t empty itself, you will need to do that. Overall, the Shark Matrix 2-in-1 fits well into a routine where you want floors to stay consistently clean with minimal effort. It vacuums well, mops well enough, and navigates predictably. It is not perfect, and it does not eliminate the need for occasional manual cleaning, but it significantly reduces how often you need to think about floors at all. For a mixed home with both hard floors and carpets, it strikes a good balance between capability, convenience, and cost.

Unboxing was pretty simple. Removed the vacuum, mop pad and dock. There was also some packing tape but not that much. Setup time was about 20 min. Once together I downloaded the Shark Clean app. I set up an account and with the instructions provided it was easy to pair the vacuum to the app. The first step was to name it. There were suggestions like “Clean Latifah”. First step was to map the home. This took about 2 hours. Then after the map was complete. I labeled the rooms, and it prompted me to add Alexa skills, but I skipped that since I do not use Alexa. Next step it prompted me to add the mop pad and fill the reservoir with water. Then run the mop cycle. During this setup it did prompt me to mark areas to skip like for rugs or other areas I did not want it to run. This ran for a few hours while I was at work. When I returned it said it was out of water. When I added more the cycle was complete, so I started it again. After a few days of that I finally sent it on missions to different rooms. The rooms looked clean after. The mop pad did have some dirt on it so I know it was working. I just wish that when it needed water it allowed you to finish the cycle. Then I switched it to Vacuum, and it took 6 hours while I was at work and vacuumed the whole home. There is a container in the dock you can remove to dump the debris in the garbage which is nice. Also, there is a filter that is removing I am assuming allergens. The map after a cycle shows where it is cleaned like a heat map which is useful. I like the Shark vacuum/mop function, but I wish that there was less manual intervention for this price point since it is less functional to run while at work if I need to be home to change parts and fill water. They also included an additional mop pad which is nice so I can wash the current one while still cleaning with the other. I did not find it getting stuck anywhere and the consistency of cleaning was good. The app is user friendly, and you can set schedules as needed. Also, it is nice that you can place it somewhere and run a spot clean to clean just an area of the home vs the entire room. I would recommend this if someone wanted mostly vacuuming and the occasional mop or just mopping a room.

Did not work for me. Does not clean how it’s supposed to. I have tile flooring. It disconnects from WiFi every time it attempts to mop and vacuum and I have to delete the entire device from the app and act like I’m connecting a new device every time was not worth it for me. And I’m past my return period so I’m sool

This was purchased in Nov for a Christmas gift. Christmas Day it was opened and there were no "sweeper arms". I attempted several times to use chat and call the customer service line to have the missing parts sent separately but was unable to stay in queue or on hold long enough. We had to order the missing sweeper arms from another online retailer and hope that they work as they should.