Customer Ratings & Reviews

I had the older model that would not map my house very well no matter how long it ran. This new model is great, love that it mops the floors for me. I was amazed how much it scrubbed off my kitchen floor.

It has helped me a lot in keeping the house clean, it works very well, even when I'm not at home. Sometimes I need to repeat the operation to get it completely clean.

I believe this is one of the my best purchase from best Buy. It really works great and i am loving it.. Super easy, just sit back and relax and let robot works for you

Worked great. Til it didn’t. I’ve had it almost a year. The app doesn’t work right anymore. It doesn’t have a map of my house anymore so it just cleans wherever. It gets stuck all the time on nothing at all. Just stops in the middle of the carpet. The mop doesn’t mop at all anymore For more than $400 I expected it to last a little longer than 9-10 months. Very disappointing.

I used to have several models from other brands and this is the first time I find a robot vacuum that satisfies my expectations. I would recommend it without a doubt.

Excellent device. Good cleaning, good app. Easy to use.

We purchased this vacuum robot in December and we are impressed with how it works. Requires minimal maintenance but provides best results. Picks up all the dog hair and mops very well

2 in 1 vacuum and mop really works the best! It is amazing that this can do home mapping and youre good to go! This is really a must buy item!

Works better than most, still has issues wanting to climb certain table legs and doesn't do well on thresholds from room to room.

I barely even sweep or mop now that i have this. It did a great job of outlining the house too so it can better navigate its surroundings. The app is also very user friendly! Would recommend!!

My best helper ever, made my cleaning way faster and easier.

Great app with it for designating areas and mapping areas for both wet or dry clean up. Easy to clean and use. Helpful for keeping up with the light clean up and keeping the hardwood shiny.

I bought this because I have the prior model without a mop function and wanted to upgrade downstairs and move the non-mop upstairs. When I bought this I knew I had to change the mop/vac fittings which is absolutely no issue, it actually makes a lot of sense to do it this way while keeping the unit compact. My issue is the base that this comes with. once the wheels are wet, it has a lot of trouble going from a normal carpet to the base. It will routinely slide off of it and take a while to get on, if at all. If the base had some grip to it, we would be completely set. That is my only gripe. I see others saying the mop function isn't strong, I knew this as I had used a Brava in the past. It is surface level completely, understand that you won't get a deep clean. It is not meant for that. I have a toddler and this is amazing for cleaning up her surface level mess on the kitchen floor, if you want a deeper clean you will need to go with a real mop system. That is in no way a Con of this device, this was made to work just like this. As an added note, the new edge clean mechanic is next level, using air to shoot the particles around to the front of the unit and also hit baseboards is amazing and works super well. Overall, fix the issue with the base and this thing becomes a 5/5 in my book.

It does an amazing job at cleaning. I love how I can program it and it moves on its own.

Fantastic. I use it 2 3 times a week and it does q great job. I do wish the battery lasted longer but everything else is perfect

bought this for my morher for morhers day and she loves it. it does a great job mopping and vaccuming. the directions are very clear how to set up and use.

Love this little robot. Only thing that seems to be an issue is the little arm brush, it tends to get work down and pop off. Device still works well though.

Bought this for my wife for mothers day, and she loves it!!!. Amazing how smart this product is. Sweeps, mops and vacuums. Great investment.

I'm familiar with the vacuuming (I also have an AE2500), and this has much more power, but I'm reviewing mopping. It mopped better than I did. Seriously. I tested this: I mopped my floors first (Swiffer wet). I didn't pickup much dirt. I then set this up and after mapping, I threw on the mop. Seriously?! It mopped the house and picked up much more dirt than I could manually mopping. Time will tell, but based on initial performance ... yes. Get this.

So far so good. This vacmop does a great job and seems to be pretty thorough. We like it better than our old Roomba that seemed to conk out on us and always was having issues. Similar to other reviews you might see, the app is lacking. I wish it had some more features, but overall easy to use. At this point it has run about 18.5 hours without any issue since first bought it. So of course still a lot to be dtermined, but at this point, we are happy that we went with this Shark!