Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1113 reviews
(1,113 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Every Home Should Own One
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints! He works amazingly. The shark mop/vac is a great replacement for my old shark vac that we’ve had for so many years! So happy with this purchase! Every home should own one!
I would recommend this to a friend - Pros mentioned:Mapping, Noise level
Rated 5 out of 5 stars
Best robo vacuum mop combo.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the best robot vacuum Ive owned. Vacuums and mops, maps your home so it can be set to clean specific areas or even avoid areas you dont want cleaned. Easy to use and so quiet you forget it is running.
I would recommend this to a friend Rated 4 out of 5 stars
It's a love hate thing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this vacuum. it does such a great job. Get the warranty, because it will break after a year of use (if you have pets). But i love it so much I just keep repurchasing
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Best robot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This robot is great my floors have never looked better and saves me so much time. Im so glad i got one that mops and vaccums! Replaced my 6 year old robot vaccum and this one is sooo much better! I love it!
I would recommend this to a friend - Pros mentioned:Mapping, Mopping
Rated 5 out of 5 stars
Great Little Cleaner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the older model that would not map my house very well no matter how long it ran. This new model is great, love that it mops the floors for me. I was amazed how much it scrubbed off my kitchen floor.
I would recommend this to a friend Rated 5 out of 5 stars
Great little robot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This robovacuum is great.It helps us to keep down the pet hair and it has a great feature that allows us to focus it on certain areas.We know are high traffic
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 3 out of 5 stars
Shark Matrix
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the shark vacuum and mop. It works great. However, there is a design flaw with the fluid reservoir. It has a small plastic clip that breaks pretty frequently.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Amie,
Thanks for sharing your experience with the Matrix Plus.
We’re glad to hear you love how it vacuums and mops, but we’re sorry about the recurring issue with the fluid reservoir clip. That kind of design flaw can be frustrating, and we appreciate you bringing it to our attention.
Please reach out to our Customer Service team at 1-888-228-5531. We’re available Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. We’d love the chance to help.
Kind regards,
Shark Clean
Rated 4 out of 5 stars
Shark robot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing is the charge doesnt last long.Other than that,it cleans well.
I would recommend this to a friend- Pros mentioned:Overall performanceCons mentioned:Navigation
Rated 4 out of 5 stars
Works good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works better than most, still has issues wanting to climb certain table legs and doesn't do well on thresholds from room to room.
I would recommend this to a friend - Pros mentioned:Ease of use, Overall performance
Rated 5 out of 5 stars
Impressive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impressive. Easy to use and good performance. Good money value
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Love my new shark!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product at a great price!! Ready to use and works so well!
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Awesome tool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this it makes my life alot easier at home especially with kids ..
I would recommend this to a friend Rated 3 out of 5 stars
Dont like it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works for a couple of years until the ypu need to upgrade to a new one when they come out again. It keeps disco nectuong from the app and i have to keep resetting it. If you dont clean it often it leaves a smell behind when it dumps the trash in its bin.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Maria,
Thank you for sharing your experience. We understand how frustrating it must be to deal with frequent app disconnections, the need to reset, and odor issues when the bin isn’t cleaned often. This isn’t the experience we want for our customers, and we’d love to assist you further. Please give us a call at 1-888-228-5531, where one of our product specialists will be more than happy to help. We’re available Monday to Friday: 9 a.m. – 9 p.m. ET, and Saturday: 9 a.m. – 6 p.m. ET.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Great and picks up dog hair well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, very easy to set up and I've only had to empty it once after 4 months (I have a dog that sheds a lot so 6 months was never going to happen)
I would recommend this to a friend- Pros mentioned:Mapping, Mopping
Rated 5 out of 5 stars
You must buy this! This is the best!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 in 1 vacuum and mop really works the best! It is amazing that this can do home mapping and youre good to go! This is really a must buy item!
I would recommend this to a friend - Pros mentioned:Mapping, Mopping
Rated 5 out of 5 stars
Eliminates the need to sweep and mop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I barely even sweep or mop now that i have this. It did a great job of outlining the house too so it can better navigate its surroundings. The app is also very user friendly! Would recommend!!
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Workhorse cleaner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very intuitive, and instructions make it try and error, but easy. Much better than a maid or cleaning the large floor space myself
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Love my Shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once I figured out how to mop, I'm loving this little cleaner! My rugs and carpets are clean again, and I no longer need to mop! Love it's cheerful song as it begins to work.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 4 out of 5 stars
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has helped me a lot in keeping the house clean, it works very well, even when I'm not at home. Sometimes I need to repeat the operation to get it completely clean.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Auto robot for the win
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does what I want both vacuuming and mopping. Does not hit the deep stuff but a few runs gets the vast majority of the stains.
I would recommend this to a friend