Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1145 reviews
(1,145 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Purchased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t used it yet but the customer service when purchased was great!
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Use it daily
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and does a great job on my hardwoods and short rugs. The self emptying base is a great feature and allows me to vacuum a ton of times without even having to think about it or lift an arm.
I would recommend this to a friend Rated 5 out of 5 stars
Antonia
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Antonia" the name that we choose for the Shark Matrix Clean it's exceptional. We are in love with Antonia and want to try more Shark items. Thank you.
I would recommend this to a friendRated 4 out of 5 stars
I love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good vacuum and mop for the money a little bit louder than I thought
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 4 out of 5 stars
Good vacuum robot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, practical device. Very recommended and affordable.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Incredible machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum changes the game. I was not a believer but now I most certainly am. We don’t have to mop 3 times a week anymore! Yay!!!!
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a gift for my brother as he has four little small dogs and very active. They have tile floors and so far he loves it. It keeps the floors nice and spotless.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Not bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad, works great, lots of features, I am satisfied with the purchase.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 3 out of 5 stars
Skip tje Mop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacume is awesome and works well. The mapping feature is great if you want to exclude areas. Skip this model and get one without the mop. The effort required o constantly change the mop pad & fill tank is more than if you just mopped yourself. Would be 5 stars without mop.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for sharing your feedback on the Shark Matrix Plus Robot Vacuum and Mop. We're glad to hear that the vacuum and mapping features have worked well for you and that the exclusion zones have been helpful.
We understand your concerns regarding the convenience of the mopping function and appreciate your honest input. Your comments will be shared with our product team as we continue refining the balance between automation and ease of use in multi-function models. If you ever need help optimizing the unit or exploring a vacuum-only option, our team is happy to assist at 1-888-228-5531.
Kind regards,
Shark Clean
- Pros mentioned:Mapping, Noise level
Rated 5 out of 5 stars
Best robo vacuum mop combo.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the best robot vacuum Ive owned. Vacuums and mops, maps your home so it can be set to clean specific areas or even avoid areas you dont want cleaned. Easy to use and so quiet you forget it is running.
I would recommend this to a friend Rated 3 out of 5 stars
Shark Vacuum
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this wasn’t a bad vacuum but had issues. I thought Shark would have a better product but I thought this was lacking. The mopping pad continuously came off and the battery died within a year and I had to return. It was able to perform in a pinch but I’ll be hesitant to buy another Shark product in the future.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Jon,
We’re sorry to hear about the issues you experienced with the Matrix Plus 2-in-1 Robot, including the mopping pad coming off and the battery failing within a year. We understand how frustrating this must be and appreciate your honest feedback. Your input is valuable, and we’ll make sure it’s shared with our team. We hope you’ll consider choosing Shark again in the future.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 3 out of 5 stars
Needs some app update
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In theory it’s a good product. I got one that was missing a part so I wasn’t able to program the area rugs. The app has a couple of issues, so it’s not user friendly. If they improve the app definitely worth the money. We end up returning it, too many issues within 3 days with the app. I have to say it did an amazing job the clean and mop we tried once.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Miguel,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Matrix, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Best robot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This robot is great my floors have never looked better and saves me so much time. Im so glad i got one that mops and vaccums! Replaced my 6 year old robot vaccum and this one is sooo much better! I love it!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Every Home Should Own One
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints! He works amazingly. The shark mop/vac is a great replacement for my old shark vac that we’ve had for so many years! So happy with this purchase! Every home should own one!
I would recommend this to a friend - Pros mentioned:Mapping, Mopping
Rated 5 out of 5 stars
Great Little Cleaner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the older model that would not map my house very well no matter how long it ran. This new model is great, love that it mops the floors for me. I was amazed how much it scrubbed off my kitchen floor.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
Never bend your back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice , and easy to use, different cleaning modes, easy to take care
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Excellent product
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stress relief, reduce your amount of time when you clean the house
I would recommend this to a friend Rated 5 out of 5 stars
Fantastic robot cleaner.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works great. Very good cleaning. Easy to set up. Mapping works well. We have not used the mopping feature yet, but will soon.
I would recommend this to a friendRated 4 out of 5 stars
It's a love hate thing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this vacuum. it does such a great job. Get the warranty, because it will break after a year of use (if you have pets). But i love it so much I just keep repurchasing
I would recommend this to a friendRated 5 out of 5 stars
Great innovation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine works as expected. This is a create product for every home, well I've only had it for 2 months but so far it's dong the job perfectly.
I would recommend this to a friend