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Customer Ratings & Reviews

Your price for this item is $299.99
The comparable value price is $499.99

Customer reviews

Rating 4.3 out of 5 stars with 703 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers appreciate the Matrix Self-Emptying Robot Vacuum's excellent cleaning capabilities, accurate mapping, and ease of use. Many praise its strong suction, self-emptying feature, and smooth navigation, making it a convenient and effective cleaning solution. However, some users note that the vacuum can be loud and that the dustbin may require more frequent emptying than expected. While the app has received some criticism for being difficult to use, the overall positive feedback highlights the vacuum's performance and helpful features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 703 reviews
  • Rated 4 out of 5 stars

    Great for the price…

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I managed to get this on sale for $300. At that price point i love it. Everything works great except for the object avoidance. It is nonexistant. Tables and chairs, larger items are fine, but if there is anything on the floor, bags, shoes, it will just keep pushing it around. I have a couple boot trays around my place and it will just keep pushing it all over the place. If i paid full price i would not be enthused.

    I would recommend this to a friend
  • Pros mentioned:
    Runtime

    Rated 5 out of 5 stars

    Shark smart vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this machine. It’s my second floor vacuum. I love the self emptying feature. It can do the area of the house I need in 90 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    A friend in the fight against dog hair!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been thinking about purchasing a vacuum robot for quite some time but just never committed. I sure am happy I finally have! This makes keeping my floors free of dog hair so much easier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark Robot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Shark - Matrix Self Emptying Robot! Works great!!

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Ed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We upgraded to this product as our last one kept breaking down. This is a great Robo VACVAC it’s incredible How precise it is with mapping your home.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    AI vaccun

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I throughly enjoy have may apartment clean everyday day when I get home.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best vacuum

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how you can just turn this on and it will clean the house while you away doing other things. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Clean latifah

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s doing a great job keeping our 2000sf break room clean. It takes a few goes and charging but it clean our floor every night. Does Great work. Make sure you have at least B+ internet. Overall great.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    DaTruth

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm. Sweeps and mops effortlessly. High-quality

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    good investment

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works pretty well, but its very loud lol no complaints other than that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, Love, Love my vac!!! Absolutely nothing hung negative to saw.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is perfect picks up the dirt and dust leaves it clean

    I would recommend this to a friend
  • Pros mentioned:
    Runtime

    Rated 5 out of 5 stars

    Shark Matrix Self-Emptying Robot is super!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This the second Shark Robot. Super helpful to me. I love that it maps the home and then follows it. Very glad I purchased it.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    CLEAN CLEAN

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pretty sweet, set it up to come out when u want, learns your house, set it to certain areas, has so many features more than my last one.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans my whole house very well, worth the buy……..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dont waste your

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum has been a constant source of frustration in our home. We’ve had to disconnect and remap it countless times. The app requires you to set dimensions and levels for each room, which is incredibly time-consuming—and unfortunately pointless. Even after spending all that time, the vacuum rarely goes where it’s supposed to. Instead, it aimlessly wanders the wrong areas and never quite reaches the designated rooms. Also, beware if you have a puppy or a senior dog prone to accidents. The vacuum has run over dog “you-know-what” multiple times, forcing us to take it apart and clean it far more often than we ever should have to.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Sienna, thank you for your review and for bringing this to our attention. We are disappointed to hear about your experience, as it does not reflect our usual standards. We understand how frustrating this must be. You mentioned that the vacuum has been a constant source of frustration due to frequent disconnects and remapping, along with a tedious app setup that ultimately proves ineffective. We also acknowledge your concern about the vacuum running over pet accidents, which has led to you needing to clean it more often than you expected. Please reach out to our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we will take the necessary steps to resolve this issue. Kind regards, Shark Clean

  • Pros mentioned:
    Cleaning performance

    Rated 2 out of 5 stars

    Good vacuuming; Bad self-emptying

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum part works very well. The map that is creates on initial startup is a little confusing, but once I figured out which room was which, it helped me select individual rooms to clean. The vacuum seemed to learn a little more each time - avoiding objects it had a problem with the 1st time. The issue is the self-emptying. Worked the 1st time. After that, the robot would go back to the base, the base (which has it’s own LOUD vacuum to suck the dirt out of the robot) acted like it sucked the dirt out of the robot into the storage bin, but after the noise subsided, a robot voice said “empty my dust cup.” This happened the last 3 times.- the direct was stuck in the robot and I had to empty it manually. I paid hundreds of $ extra to NOT have to constantly empty the dirt manually, so tomorrow, back it goes.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Runtime

    Rated 5 out of 5 stars

    Little vacuum with an excellent effeciancy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes 70 minutes to clean my house It has 3 different power modes. I usually use the turbo, high power mode and my vacuum can do the whole floor in one charge no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use it everyday 3 different modes, very useful and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great, especially for pet homes.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is great, especially if you have pets at home. It makes cleaning the house way easier & less time consuming. Sometimes i like to just watch it clean for me.

    I would recommend this to a friend