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Customer Ratings & Reviews

Highly rated by customers for:
Your price for this item is $349.99
The comparable value price is $499.99

Customer reviews

Rating 4.3 out of 5 stars with 715 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Matrix Self-Emptying Robot Vacuum, highlighting its excellent cleaning performance, precise home mapping, and extended runtime. Users appreciate its ease of use, strong suction, and convenient self-emptying feature. Some customers have noted concerns regarding the noise level and reliability, while others mentioned the height of the machine and occasional app issues. Overall, the robot vacuum receives positive feedback for its functionality and user-friendly design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 715 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, cleans well and keep my house neaty.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    A friend in the fight against dog hair!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been thinking about purchasing a vacuum robot for quite some time but just never committed. I sure am happy I finally have! This makes keeping my floors free of dog hair so much easier!

    I would recommend this to a friend
  • Pros mentioned:
    Runtime

    Rated 5 out of 5 stars

    Shark smart vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this machine. It’s my second floor vacuum. I love the self emptying feature. It can do the area of the house I need in 90 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Ed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We upgraded to this product as our last one kept breaking down. This is a great Robo VACVAC it’s incredible How precise it is with mapping your home.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Clean latifah

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s doing a great job keeping our 2000sf break room clean. It takes a few goes and charging but it clean our floor every night. Does Great work. Make sure you have at least B+ internet. Overall great.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good choice.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum does exactly what it's supposed to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the robot vac! So easy to use and convenient. Highly recommend getting one especially if you have indoor pets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an older version, in love with all the new features

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 2 out of 5 stars

    Issues

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first got this I was really excited. My prior robot vacuums just bounced around, no mapping. So I loved seeing the straight lines and thorough cleaning. Unfortunately the emptying bin isn’t very big so esp for someone with animals, I have basically had to empty it everyday, defeating the purpose of it being self emptying. I have also had frequent problems with errors and the current error, after two months of use, I can’t figure out and will need to call shark for a replacement.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you weren't completely happy with your RV2320S, and it is giving you errors. We will absolutely share your feedback with the relevant teams for consideration on future products. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
      Kind regards,

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing, When you think you got everything with your Shark vacuum, run this little guy and it picks up even more dust...

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    good investment

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works pretty well, but its very loud lol no complaints other than that.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best vacuum

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how you can just turn this on and it will clean the house while you away doing other things. Highly recommend

    I would recommend this to a friend
  • Cons mentioned:
    Brush roll

    Rated 2 out of 5 stars

    Dead By 1

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this unit a year ago and its been a headache ever since. We have several pets and can never empty out the pet hair into the dock. Its always giving an error to empty the bin. In the year weve owned it, its given more errors than actual cleaning. Lately its been my brush roll is stuck. Bought and replaced brush roll. Now a couple months later, uts giving the same error. The issue now isn't with the brush roll itself, it is the actual machine. Now I'm debating whether to fix it, or just chuck the whole thing in the trash. Constant constant headache.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello. Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. Your input in valuable and help us improve our products and services. We will share your comments with the appropriate teams for review. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. Thank you again for your feedback. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean

  • Pros mentioned:
    Cleaning performance

    Rated 2 out of 5 stars

    Good vacuuming; Bad self-emptying

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum part works very well. The map that is creates on initial startup is a little confusing, but once I figured out which room was which, it helped me select individual rooms to clean. The vacuum seemed to learn a little more each time - avoiding objects it had a problem with the 1st time. The issue is the self-emptying. Worked the 1st time. After that, the robot would go back to the base, the base (which has it’s own LOUD vacuum to suck the dirt out of the robot) acted like it sucked the dirt out of the robot into the storage bin, but after the noise subsided, a robot voice said “empty my dust cup.” This happened the last 3 times.- the direct was stuck in the robot and I had to empty it manually. I paid hundreds of $ extra to NOT have to constantly empty the dirt manually, so tomorrow, back it goes.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    CLEAN CLEAN

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pretty sweet, set it up to come out when u want, learns your house, set it to certain areas, has so many features more than my last one.

    I would recommend this to a friend
  • Pros mentioned:
    Runtime

    Rated 5 out of 5 stars

    Shark Matrix Self-Emptying Robot is super!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This the second Shark Robot. Super helpful to me. I love that it maps the home and then follows it. Very glad I purchased it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    AI vaccun

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I throughly enjoy have may apartment clean everyday day when I get home.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product good product good product good product good product good product good product good product good product

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for taking the time to leave a review. We’re glad you’re enjoying your Shark Robot! We believe you may have mis-clicked your star rating, because your review seems overwhelmingly positive. If there's anything we can do to improve your experience, please reach out to our team by phone at 1-888-228-5531.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Runtime

    Rated 5 out of 5 stars

    Little vacuum with an excellent effeciancy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes 70 minutes to clean my house It has 3 different power modes. I usually use the turbo, high power mode and my vacuum can do the whole floor in one charge no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    DaTruth

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm. Sweeps and mops effortlessly. High-quality

    I would recommend this to a friend
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