Customer Ratings & Reviews

I LOVE this robot vacuum/mop. Wish I had purchased one sooner. This thing is a climber. It climbed up 3 cat litter mats. I had to rescue it. Lol. Only thing is I named him Sebastian. I wanted a robot butler but ut has a female voice. Wish I could change that. Highly recommend.

Very good quality and it was better than what I expected.

Efficient, easy to install and it cleans so well. Love the color.

Does am awesome job especially when you have dogs in the house

I wish programming was more user friendly. Its bulky.

The black door that holds the roller in place broke after 7 months. I reached out to Shark to file a warranty claim to which they said “the door is considered an accessory part & is not covered by warranty because its not required to make the vacuum work as intended” i disagreed & sent a video of the roller falling OFF the vacuum when the door is notattached & they said “it still runs though” prior to this the vacuum has been amazing! Sharks inability to stand behind their product ESPECIALLY at thus price point is horrible!

We absolutely love our robot. I suffer from really bad dust allergies and it has really helped me with keeping the house dust free. I love it so much we ordered a second one for upstairs.

Never had one before so I can’t compare but I really love this machine. I’m disabled and what this machine does for me is something special. It detects dirt, vacuums it and washes it. I’ve been loving to watch it work.

Really like this product. Does a good job. The modifying of rooms on the app could be better. Have not done a mop yet. But impressed with easy of set up and vac features so far.

I have had five different robot vacuum cleaners from three different brands over the past three year and I can honestly say, the Shark Robot Vacuum and mop powerdetect is the best one I have had. This Shark comes with just about anything you could want on from a robot vacuum. It self empties into the docking station, which can hold a several cleaning sessions, and unlike my last robot docking station, this one does not require you to purchase expensive bags. Shark says it can hold up to sixty days worth of debris, but that depends on how often you run the vacuum among other things. There is a water reservoir which allows this unit to not only vacuum your house, but to also mop non-carpeted rooms. The reservoir is supposed to last for thirty days. Some of the other features that the Shark powerdirect comes with are dirt detect that is said to sense hidden dirt and boost power, edge detect that pulls debris out of edges and it is also supposed to detect what type of floor it is on and adjust suction based on what it senses. One feature that is really neat is the wet edge detect. When the unit is mopping, it will detect when it is close to an edge and will extend the mop pad to reach the edge and corners. This particular unit also has never stuck technology which allows the robot to lift itself over obstacles. This was an issue with each of my previous robots, they seemed to get stuck pretty often. I don't know what else the manufacturers will think of to put into a robot vacuum, but this model has about anything you can think of. With all of the details out of the way, the best part of this robot vacuum is that is actually does what it advertises to do. Even with an Australian Shepard living in and out of the house, This robot keeps everything clean including pet hair. I have only had to clean the rollers once since I started using the robot and that was the very first time I used it. Since then, it has been flawless in cleaning my house. The app is really easy to use and allows you to schedule when you want your robot to vacuum, mop or both. Setup was easy. There were only three main parts in the box, so it was ready to go and pair with the app in less than five minutes. The map of my home that the Shark made on its first run was impressive and it was easy to label each room so that I can tell the vacuum to only clean specific areas. Needless to say, I really like this robot vacuum and consider it a terrific upgrade from all of my previous robots.

I'm replacing a Roomba Combo unit which also does both vacuuming and mopping, and couldn't be happier! I feel like the Roomba Combo was a good proof of concept, but it doesn't function nearly as seamlessly and you're mostly paying for the name. With the Roomba, it gets stuck just about everywhere, you can only set it to either vacuum or mop, and when you set it to mop you need to prep the entire area first by blocking off anywhere you have carpets or rugs. With the Shark, everything just works perfectly. It maps the area so it knows where the carpet is and where the hardwood is. You can have it vacuum, mop, or both. When it's doing both, it does a path vacuuming over everything first, then goes back to the dock to put on the mopping pad and goes over just the hardwood areas. If you have hardwood that is completely blocked off by an area rug, it actually lifts up the back end to keep the wet pad off of the rug while going to the other hardwood area. While every Roomba I've ever had would get stuck just about anywhere (due to a difference of .25" in the floor height, wedging itself under any and every piece of furniture, or going over the tassel of an area rug), the Shark has never gotten stuck. It uses sensors to know if it cannot go into an area (like under an entertainment unit), and since it can lift itself up a bit it never gets stuck on uneven flooring or running over the edge of a rug. The app has all manner of settings in it that you can adjust, including the volume of the voice coming from the device. It's max volume is definitely loud, but even if you mute the machine it's probably better to have it run while you're away rather than asleep.

Pretty good experience mostly. Have random issues saying the dustbin isnt installed, hopefully an update will fix that.

Great vacuum and mop combo. Battery life is a little concerning since can not finish house on one charge. But did an great job on hardworking floors

I wanted to really love this but it just does not work. I’ve had it for under a year and it no longer charges or will vacuum each room when it does finally charge. Now it won’t even turn on and I tried a factory reset and everything.

The Shark PowerDetect NeverTouch Pro 2-in-1 vacuum and mop is a technological tour-de-force, with advanced features that make it easy to use and live with. Starting with setup, there are just a few basic steps. First, find a location for the base along a wall. You’ll notice that the PowerDetect base has a small ramp that the robot climbs when it returns home. This will allow it to sit in place without any danger of water dripping on your floors. It also has three tanks, one for vacuumed debris, a water / cleaning fluid storage tank, and a dirty (grey) water tank. Attach the small side brush on the robot and place the unit in the base. While the robot is charging, install the odor neutralizer cartridge on the vacuum tank and fill the clean water tank with a mixture of tap water and cleaning solution. Once the robot is charged, it will use the app to map out your home. The PowerDetect will follow the contours of your rooms and create a remarkably accurate map of your floor plan. It moves quite quickly during this step, and mapped out the 1,000 SF floor I where I use it in minutes. On the app you can then do things like sub-divide rooms (if, for example, you want to vacuum the carpeted areas more frequently than the hardwoods). The app will also allow you to decide if you want to vacuum, mop, or both, select which rooms you want to clean, and allows you to send the robot to specific spot for cleaning (in case the dogs make a mess, because it’s never the humans’ fault when there are dogs around). The PowerDetect runs in two distinct cycles, vacuum and mop, so let’s consider each of them separately. When in vacuum mode, the robot drops the mop pad onto the base so as not to drip water while vacuuming. This also allows the pad to dry out between uses. The robot runs at a preset vacuum power level, but has a sensor in it to identify heavily soiled spots. When detected, the robot will increase the suction and focus on that spot until it’s clean. Cleaning along walls and in corners is a challenge for my four other robot vacuums (don’t judge, it’s a large house). The PowerDetect runs along the walls rather than bouncing off of them, and it shoots blasts of air in front of it to force things away from walls and corners, moving dirt, hair, etc., into the vacuum’s path. We have two very large dogs who, like many of us, took up a COVID hobby. Unfortunately, the hobby they chose was shedding, and getting their hair up from along walls and out of corners had challenged our other robots. With this forced air feature, the PowerDetect is able to keep edges and corners clear of dog hair. One of the more interesting features this robot has is a lift capability. When it detects an obstacle like a rug, it has the ability to lift part of the robot several inches, ensuring that it does not get stuck. In my house this feature was very effective. Once vacuuming is complete, the robot returns to its base and empties the vacuum bin into the tank on the base. The PowerDetect is now ready to mop. It picks up the mop pad and fills its cleaning bin from the clean water tank. The robot does not attempt to clean carpeted areas and rugs, and heads straight for hard surfaces. When over hard surfaces, the robot sprays just enough water to get the job done, scrubs with the brush, and sucks up the dirty water. I’ve never had a wet spot left behind. While running over rugs or carpets, the robot uses the lifting feature to ensure that the mop pad does not come into contact with anything it shouldn't. In corners, it shifts the mop pad to the edge of the robot to ensure complete cleaning. Once the mop cycle is complete, the robot returns to the base and empties the dirty water into the grey water tank. While Shark gives some long time frames that you can expect between emptying the tanks, in real life you’ll want to empty the grey water tank after every use. While the tank can store multiple mopping cycles of dirty water, it starts to smell pretty quickly. If you, too, have very large dogs with a similar COVID hobby, you’ll also be emptying the vacuum tank every week or so. But, these are simple tasks, and your mileage will vary. Robot vacuums and mops have come a very long way since they were first introduced. The PowerDetect 2-in-1 reflects the current state of the art, and the progress has been remarkable.

This was the worst product that I’ve ever purchased. Customer service was unable to help me get the product running. I was told I would have to work with the engineers with a bata app and at the end of 90 days it would go public and at that time I would have to purchase the app to make my machine run. It took customer service two weeks to return my phone call. I returned the product before my time ran out to get a full refund. I do not recommend this for anyone and all items should be returned to the manufacturer.

When we used it first time mapping all rooms on a floor it was a great experience but then came the worst part. It’s not mentioned anywhere that there is a limit of only one floor mapping. We are unable to add another floor now. Buying such an expensive vacuum if you limit having only one map and not mention anywhere in the features is misleading your buyers. I am thinking of returning this unless customer support calls me back to help us out to resolve this. For now, I shall give a poor rating. Waiting to see if someone reaches me back from support to address my need.

They had me at NeverTouch! I thought we’d hit the jackpot with self-emptying robovacs, but this new self-emptying, self-cleaning, self-refilling vac takes the welcome concepts of “autopilot,” “maintenance-free,” & “hands-off” to a whole new level. We’re using this robovac at our rental house with tenants who have 2 medium-sized short-haired dogs. It’s replacing our prior Shark AI Robot Vac AV2001 which expired after only 27 months on station. I’d no idea just how much those 2 dogs shed on a daily basis. I’m hopeful that this upgraded model can handle the challenge. After a full week of initial use, my expectation is that this new unit will have a longer life. Like all Shark products we’ve used, setup is very simple & straightforward with a paint-by-number setup guide that includes pictures. After removing the plastic wrapping & stickers, the only assembly required is to snap on the side brush, attach the ramp to the base, fill the water tank, & insert the odor neutralizer. Downloading the SharkClean App is a must. Total time took under 15 minutes. SharkClean App: We were already comfortable using the App from our experience with the previous Shark vac. After pairing with the new model, which was quick & easy, it first ran a test to explore & map the house. Then we made a few custom edits, including labeling all the rooms & setting up a couple of “no-go” & “high-traffic” zones. The unit is also compatible with Amazon’s Alexa & Google Assistant. Cleaning: I was a little skeptical when I noticed that this model includes only one side brush (our old Shark robovac had 2) but, surprisingly, this unit actually did a better job cleaning, especially in the corners. 90% of the house’s flooring has dark faux wood. With the tenants’ pets shedding white dog hair, it’s very easy to see whether the Shark is getting the job done or not. This Pro unit clearly vacuums better & more thoroughly than the previous unit. One of the most noticeable improvements is the PowerDetect feature. The unit’s sensors detect when it rolls over a high-debris area--automatically boosting suction power just for that spot, & then returning to normal power. The Pro also provides more effective cleaning along the edges of the baseboards. As it drives along the edge, dog hair is blown & brushed away from the edge & then suctioned up. Another noticeable improvement in the new vs. old unit: after running the Pro several times during the first week, it never got stuck anywhere. The old unit would occasionally get stuck on the feet of bookcases or workout equipment, which annoyingly required us to pick up the robovac & re-position it. But this Pro version rolled along & never needed to be touched or helped. The mop function also impressed as it scrubbed effectively, covering edges & even hard-to-reach corners, but without leaving too much water on the floor. Self-Empty/Refill: Now, for the best part. No cleanup! Once the vacuuming is completed, the unit evacuates its contents into the base. And it’s much quieter than our other high-end brand which sounds like a rocket launch. The sound of this Pro is more like a low roar, & it doesn’t terrify the dogs. It also automatically refills the mop tank as needed. Overall, we’re super impressed with this Shark NeverTouch 2-in-1. We just hope it offers better durability with a longer life cycle than our last Shark robovac.

I’ve had so many issues with this vacuum. Literally a waste of money. Had to replace my first one within 2 weeks because it wouldn’t charge. My second one is now not working after less than a month of having it. I only got a replacement because I purchased geek squad & Best Buy doesn’t accept returns after 2 weeks. THIS VACUUM IN GARBAGE!

I have evaluated a few different Robot vacuums including the direct competitors of this device which started the robot vacuum revolution and established this technology for the masses. Shark makes easy to use seamless devices that are both cost friendly and duplicate most of the technologies found in the pricey competition. This item came in a larger than most other robot vacuum cartons and similar to Apple devices, was packed nicely and allow the emptying of the package easily so you are able to start using the product immediately., What I immediately liked about this device was the quick start and ease of use when it comes to downloading the partner app. In deciding where to place the base of this item, I scratched my head since the footprint of the base is a bit larger than most due to the featured water tank for the mop water and solution. I decided to place in my laundry room and sync this to the app easily and started mapping out my floor. My home contains mostly natural dark wood floors and I own two large hairy dogs and I am constantly vacuuming. With these robot vacs I can set it and forget it which is the biggest sell with these devices. Immediately this device went to work and not only was it quiet, it moved seamlessly through my house, a few hiccups with the mapping feature not mapping correctly, the app seems basic and easy to use, looks like this will improve over time. The suction on this vacuum seems adequate for my low pile carpets and really moved into the corners nicely, the hair my dogs shed did clog up the front roller a few times and I had to send this back to the base to empty and unclog. The mop feature was a bonus and this device was smart enough to lower the mop pad on the wood floors and not the area rugs which I have seen with other robot mop vacs. This device even was smart enough to empty and self clean the mop pads and refill at the same time which is something I have never seen before in any device which is a serious game changer for smart home cleaning. In the end this device did a good job mapping the floor, vaccuming and mopping the entire first floor of my home and made my floors shine. The included cleaning solution was great as well. I would highly recommend this vacuum/mop robot to anyone looking for a cost effective combo to clean and shine their floors in any size home.