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Customer reviews

Rating 4.6 out of 5 stars with 3692 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 59 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 1 out of 5 stars

    Sounds Great, Quality Poor

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PROS: These headphones have exceptional sound quality. The bass is amazing, you're able to control the intensity of the bass with a sliding lever on the left side of the headphone. These headphone are comfortable and can easily be worn 4 hours at a time comfortably. CONS: I've purchased 6 of these headphones in a total of 2 years. The durability is severely lacking. All of my headphones have initially started off with hairline cracks either on the folding section or directly on the U shaped ear mount. I've tried preventative measures like gorilla tape, and repair methods which never last long. I'm extremely gentle with these headphones, but they all break eventually. Summary: These things cost $150, which is not cheap, and they break easily. You're unable to buy repair parts from the manufacturer and feel cheated because wear and tear (non electrical) is not covered under warranty. I can't recommend buying these due to the durability issues, especially with the nearly $200 price tag after insurance & taxes. Sound quality 8.5/10 Durability 3/10 Comfort 7/10 Price 5/10

    No, I would not recommend this to a friend
    • Brand response from Skullcandy
      Posted .

      Thank you for your detailed feedback. We are always looking for ways to improve and appreciate you taking the time to provide your input. All Skullcandy products have a "no questions asked" 2-year warranty that DOES include wear and tear (not just electrical issues). Please feel free to visit warranty.skullcandy.com to submit a warranty claim to receive a replacement pair of headphones as quickly as possible! If you have any additional questions, please feel free to reach out to us at contact.skullcandy.com.

  • Rated 1 out of 5 stars

    Housing completely broken after 1 year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a software developer and use these headphones at my desk every day. After 1 year of regular use (putting the headphones on, and simply taking them off, no folding ever) the connections to the ear pieces broke. It started with the left side but I taped it to keep it together. Now the other side did the same thing. Seems like some sort of plastic fatigue. Would definitely not rebuy or recommend.

    No, I would not recommend this to a friend
    • Brand response from Skullcandy
      Posted .

      Thank you for your feedback! We are always looking for ways to improve and appreciate you taking the time to provide your input. We're so sorry to hear your headphones broke and would love to get you a new pair! Please feel free to visit warranty.skullcandy.com to submit a warranty claim to receive a replacement pair of headphones as quickly as possible.

  • Rated 1 out of 5 stars

    Ear Pieces Mounted with Cheap Plastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work great. Unfortunately the design is cheap. Originally I thought they were going to last a while because the extender pieces are made of metal. However, the part around the actually ear pieces it just plastic... When i pulled them off my head, one ear piece just snapped off! This makes them completely unusable because they wont sit on your head. This seems like an extremely cheap way to not be able to use some very expensive headphones anymore. I am not happy. Yes, I've had them for 3 years now, but I will not accept this. I have other technology that is a lot more complicated that is 10 years old and works great still. For headphones to only last 3 years because they decided to make it with cheap plastic, is NOT acceptable.

    No, I would not recommend this to a friend
    • Brand response from Skullcandy
      Posted .

      Thank you for your feedback! We are always looking for ways to improve and appreciate you taking the time to provide your input. We’re so sorry to hear you did not have a good experience with your Crusher Wireless Headphones. We hope you will consider giving our other products another try in the future!

  • Rated 1 out of 5 stars

    Foam covering fell off

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The foam covering just fell off and I've had this for less than two months. It's really annoying and I regret buying it now.

    No, I would not recommend this to a friend
    • Brand response from Skullcandy
      Posted .

      We're so sorry to hear your ear cushions have fallen off. Please feel free to complete a warranty claim at warranty.skullcandy.com and we can get you a replacement pair.

  • Rated 1 out of 5 stars

    These broke so quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So about 6 months ago I decided to buy some headphones for my birthday, they were both skull candy. I did my research, and they seemed like great headphones. Turns out, they were not. Cause 6 months later both headphones are now broken. It’s not like I’m wing rough with them, I was always very gentle. But as you can see one of the headphones is now dislocated.

    No, I would not recommend this to a friend
    • Brand response from Skullcandy
      Posted .

      We're so sorry to hear your headphones broke. We would love to get you a new pair! All Skullcandy products have a 2-year warranty. Please feel free to visit warranty.skullcandy.com to submit a warranty claim to receive a replacement pair of headphones as quickly as possible!

  • Pros mentioned:
    Battery life, Sound quality

    Rated 1 out of 5 stars

    Great sound but broke after a year

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used several skullcandy headphones and never really had a problem. The sound and battery life were always great but mine broke from the headband (both sides). I tried to super glue them back together but a month later they completely fell apart. Not sure if I will buy skullcandy headphones again due this experience. Seems like several other people have had the same thing happen.

    No, I would not recommend this to a friend
    • Brand response from Skullcandy
      Posted .

      We're so sorry to hear your headphones broke. We would love to get you a new pair! All Skullcandy products have a 2-year warranty. Please feel free to visit warranty.skullcandy.com to submit a warranty claim to receive a replacement pair of headphones as quickly as possible!

  • Pros mentioned:
    Comfort, Sound quality

    Rated 1 out of 5 stars

    Great if they would last longer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have rated this product 5 stars if they only lasted. You’d think normal wear and tear is longer than a year. Noise canceling feature works great. They are comfortable and don’t protrude on your ears like others do (a key feature I was looking for). I used them pretty regularly and took care of placing them back in their carry sleeve when not in use. However one of the ear pieces has come off and basically they are no longer useable. Just purchase them last summer, so just over a year old. Disappointed.

    No, I would not recommend this to a friend
    • Brand response from Skullcandy
      Posted .

      Hello VEGO, that is unfortunate to hear. We can fulfill a warranty claim for you once you have submitted one through our customer service warranty portal. Then it would only take the normal shipping time before you would receive your new replacement headset.

  • Pros mentioned:
    Price, Sound quality

    Rated 1 out of 5 stars

    HAD 3 MONTHS , BAND BROKE 2 TIMES PUTTING THEM ON

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY CHEAP PLASTIC ! BAND AT EAR PIECE VERY THIN PLASTIC AND BREAKS VERY EASILY ! SOUND QUALITY WAS GOOD AND BLUETOOTH WAS GOOD ALSO ! PRICE WAS GOOD FOR A WIRELESS BLUETOOTH HEAD SET .RETURNED TO BEST BUY FOR CREDIT AND BOUGHT DIFFERENT BRAND .

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    The padding came off after a week

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spent over $100 for this product, after 2 weeks the padding came off. Might get some super glue or gorilla glue to attached. Sound quality is good, but it's hard to write a positive review when the the Product is unusable. If the padding didn't fall off I would I’ve given four stars ✨ Pic will be posted later

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Both hinges broke after a year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound but broke after 1 year! Sound quality is perfect but when it comes to build quality it is truly terrible. They used really cheap plastic that over time will dry up and break down.

    No, I would not recommend this to a friend
    • Brand response from Skullcandy
      Posted .

      We would love to get you a new pair! All Skullcandy products have a 2-year warranty. Please feel free to visit warranty.skullcandy.com to submit a warranty claim to receive a replacement pair of headphones as quickly as possible!

  • Pros mentioned:
    Bass

    Rated 1 out of 5 stars

    Returned and bought Bose...it's worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have tons of bass, yes. But they sound like the vehicle outside shaking the walls while sitting at the red light. Honestly, I wouldn't pay $19.99 for these phones. I am very pleased with the Bose I purchased after my return.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Complete Garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using skullcandy for 10 years since they started out and they have been great. But the crusher headphones are complete garbage and fall apart after 3 months. And of course skullcandy won't pay for shipping for warranty. Steer clear of these headphones. I'm warning you. I've spent a lot less and got better customer service. It's not Best Buy's fault. I think they should drop skullcandy as they are just cheap garbage anymore and not worth half of what I paid

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    The Bluetooth has quit working

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the middle of a workout the Bluetooth stopped working. It shows connected I can hear a buzzing sound but no music. They aren’t as loud as I’d hoped for either.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bass... That's it.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are horribly unbalanced. Highs are way too bright. Lows are very muddy. Yes you really can feel the bass that's it. It is obnoxiously over exaggerated even with the bass adjustment all the way down. Does not support aac or aptx codecs. So if you are looking for something to rattle your poor eardrums with and don't really care about the details of whatever you are listening to then these are for you. Otherwise, there are better headphones within the similar price range.

    No, I would not recommend this to a friend
    • Brand response from Skullcandy
      Posted .

      Thank you for your feedback! We are always looking for ways to improve and appreciate you taking the time to provide your input. We’re so sorry to hear you did not have a good experience with your Crusher headphones. We hope you will consider giving our other products another try in the future!

  • Rated 1 out of 5 stars

    Extremely Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to use as I traveled to California. I was never able to connect this to my phone. I looked at the videos and there wasn't a video for this particular headphone. I got it the day before I had to catch my flight so I was not able to return it until I came back home. I was extremely disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk...save your $$. Will break from normal use.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hinge design is flawed, leading to premature failure. There is insufficient material present in the hinge assembly and the forces of wearing and taking the headphones off and on are placed onto the very small plastic 2-piece hinge. The hinge WILL break...it’s just a matter of time. The only solution is to buy something else.

    No, I would not recommend this to a friend
    • Brand response from Skullcandy
      Posted .

      Thank you for your feedback! We are always looking for ways to improve and appreciate you taking the time to provide your input. We’re so sorry to hear you're having issues with your Crusher headphones.Please feel free to reach out to us at contact.skullcandy.com and we'd be happy to assist you in getting a new pair that functions properly.

  • Rated 1 out of 5 stars

    Not very happy

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to add my review after so long only because I am tired of crappy wireless headphones. These no longer hold a charge (after 3 months) and the Bluetooth obviously can't work then. My only option is wired, so now I have these expensive wired headphones that aren't even comfortable.

    No, I would not recommend this to a friend
    • Brand response from Skullcandy
      Posted .

      Thank you for your feedback! We are always looking for ways to improve and appreciate you taking the time to provide your input. We’re so sorry to hear you're having issues with the Bluetooth. That definitely shouldn't be happening. Please feel free to reach out to us at contact.skullcandy.com and we'd be happy to assist you in getting a new pair that functions properly.

  • Rated 1 out of 5 stars

    Broken rotation clips

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are pretty cheap in terms of the plastic that is used. The swivel mounts that the cups are mounted to broke very easily after light use. The headphones themselves sound great if you like to be blasted by bass and drown out the rest of the song. Overall, I do not recommend these headphones.

    No, I would not recommend this to a friend
    • Brand response from Skullcandy
      Posted .

      We're so sorry to hear your headphones broke. We would love to get you a new pair! All Skullcandy products have a 2-year warranty. Please feel free to visit warranty.skullcandy.com to submit a warranty claim to receive a replacement pair of headphones as quickly as possible!

  • Rated 1 out of 5 stars

    Get ready to send it back to company for a replace

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i purchased this product back in may from bestbuy. within a couple of months had to send it back to the company because my headphones would not charge. they replaced them and again within 6 weeks i have the same problem.

    No, I would not recommend this to a friend
    • Brand response from Skullcandy
      Posted .

      Thank you for your feedback. We are always looking for ways to improve and appreciate you taking the time to provide your input. We’re so sorry to hear you did not have a good experience with your Crusher Wireless headphones. We hope you will consider giving our other products another try in the future!

  • Rated 1 out of 5 stars

    Very poor quality product. :(

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I regret purchasing these. The ear pads fell off within months, and the headphones stopped connecting via bluetooth within months. Very poor quality product. :(

    No, I would not recommend this to a friend