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Customer reviews

Rating 1 out of 5 stars with 1 review

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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  • Rated 1 out of 5 stars

    Assistance Needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On November 24, 2025, I purchased a Sony FX3 camera and lens bundle for $6,598.00 at the Lake Worth, Texas Best Buy store, intentionally buying in-store so any issues could be handled locally. Instead, I received a Sony FX3a on November 28, 2025, without notice or consent. The FX3a is a lower-priced model, yet no price adjustment was made. Despite the item being unopened and untampered with, both a refund and exchange were denied. The return was received by third-party Marketplace Seller on December 4, 2025, and as of today, no refund has been issued

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CyntD, 
      Sony commitment to customer satisfaction is our top priority. 
      We are sorry to hear about your purchase experience. We suggest you contact the dealer for assistance.
      For any questions or concerns, you can reach us at 239-245-6360. 
      Regards, 
      Larry 12-18-2025  
      Sony Social Support Sony_US

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