Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Almost perfect
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know what happened between the Xm4 and the XM5, but the xm5 do not fit in my ear as well as the xm4 other than that, it would be perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi King,
Thanks for commenting, and we are sorry if our WF-1000XM4 & WF-1000XM5 didn't fit you well. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
If there's something we can do to help or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
Sony WF-1000XM5 Wireless Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a solid pair of headsets — the sound quality is great but it lacks GPS locator that many other high-end wireless earbuds come with and I’ve had to replace them three or four times after almost a year of casual use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DwightT,
Thanks for commenting. While we are thrilled to hear your satisfaction with the amazing sound quality of your WF-1000XM5, we sincerely apologize if it doesn't support a device tracking function. We are also sorry if you had to replace them multiple times. If there's something we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Fit
Dang, really good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They stay in my ears and become loud when I raise the volume.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrelolz,
Great! We're glad that you like the fit and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Great earphones.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some great earphones. The connectivity from the earphones are awesome, the connect w not issues. I like the I dependency of the earbuds both do not have to be in your ear at the same time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dealo
Perfect! Glad to hear that you are having a great time with your WF1000XM5 headphones. Nice to know you like the connectivity and features of the unit. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Absolutely stunning earphones!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried them all and the Sonys are overall the best with the AirPods Pro 2 being a better choice only if integration with your Apple devices are a must.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny, Thanks for the 5-star rating! We're happy that you are impressed with the WF1000XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig
- Pros mentioned:Sound quality
Best earbuds I've ever owned.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound and great job on the quality build of these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the positive feedback, LisaLaw71! We're glad that you like your new Sony headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Was not happy with the sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it cuz the sound was good but not 300 dollars good, I don't know if I'm being too pushy with earbuds cuz you can get better headsets with less but these are earbuds ... I like a deep bass, this was ok bass. The material feels cheap, the buds and the case
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GirlBloodyKilla,
We sincerely regret to hear that our WF-1000XM5 didn't live up to your expectations and that it had to be returned. This is certainly not the news we'd like to hear from you. For low sound quality, some of these issues can be fixed by performing our suggested steps on these articles:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956
https://www.sony.com/electronics/support/articles/00262839
We greatly appreciate your feedback, and we are hoping that you will consider Sony again in your future purchase.
Best regards,
Romeo
Sony Social Support
Connects while in the case.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had these since the xm3s they're great as usual. However this generation has a habit of connecting while in the case. Never had this with previous generations. Other than that they're great as usual.
I would recommend this to a friend- Pros mentioned:Sound quality
Phenomenal headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony does it again. They're really good headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanH,
You made the right choice! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Still good, but has been better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably still one of the best, but I do not feel like they're as good as the wf-1000xm4 were. Noise canceling, with the included tips, even with silicone/foam tips, and I miss them telling me up front the state of the battery, all you get now is a connection confirmation beep.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Superuser99, Amazing! We're glad that you're satisfied with your purchase. At Sony, we are always looking to improve our product quality and features. We have noted your input about the battery indicator and will be sure to forward this feedback to the appropriate department. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Earbud review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter and granddaughter for Christmas. They both said that they LOVE them! They are much better than the ones they had before!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JanieJ, thanks for choosing and purchasing our product. We are so happy to know that your family loves our product! ~Earl
Great choice of Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with great quality and noise canceling. Exactly what I was looking for. After a lot of research i decided to go with this brand of headphones and I'm so glad I did.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhoenixC,
Thanks for commenting! We are truly delighted to hear your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Buy them now
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds, well worth the pricetag. If you're in the fence about buying them, just do it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kyle, fabulous! We are truly delighted to know that you love your WF-1000XM5. Thank you very much for your recommendation and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
A definite must buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great and the connection is flawless. So glad I made this purchase
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Gman! We're happy to hear that you are impressed with the sound quality and seamless connectivity of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day! -Craig
- Cons mentioned:Bass, Ear tips
Not worth the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone call sound aweful, sound quility not that bad but there are better ones like the bose quietconfort and defenitly better noise supression , dunno whos got the great idea to switch the gums for memory foam eartips they wont seal as good as the other ones. Got iphone and the app suck aswell to many layers its not that easy to use as other companies simple and fast. Bass is not that punchy as other earbuds for the price definitely you can get something better way better
No, I would not recommend this to a friend Better AC, more compatct, but a bit too slippery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bettw AC than previous version, smaller case and earbuds, but the earbuds are very slippery I feel like I will drop them a lot and lose them pretty soon
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coco, we're glad you like the size and noise canceling feature of our product. We understand your feedback regarding the fit of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Well worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever owned and well worth the hype
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesN, We're very grateful for this wonderful feedback! Glad to hear that you feel that the WF1000XM5 is worth its price. Thanks for choosing Sony! -Sam
Sony earbudss
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could’ve been better :( Overall it’s all that’s described There good earbuds but like I said sony could’ve done better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlondraS,
We regret to hear that you are not completely satisfied with the headphones. We would like to know more about your review and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very great set of headphones, they came on time only annoying part is the battery seems to have some issues but that can most likely be fixed with a software update
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliB, Thank you for the 5-star rating! We're very pleased to hear that you're enjoying your new Sony WF1000XM5. And we're sorry to hear about the issue you're having with the battery. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WF-1000XM5
:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Great Earbuds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. Loved the previous model and these are better imo. Worth the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CraigB,
You made the right choice upgrading to the Sony WF-1000XM5! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
What experts are saying
- GizmodoAndrew Liszewski on July 24, 2023
Sony WF-1000XM5 Review: Once Again, the Best Wireless Earbuds You Can BuySony has stuffed fantastic sound and industry-leading ANC into redesigned earbuds that are also incredibly comfortable to wear.
Full Review - Digital TrendsSimon Cohen on August 1, 2023
Sony WF-1000XM5 earbuds review: smaller is betterSony's last flagship wireless earbuds were held back only by their substantial size. With the new WF-1000XM5, has Sony finally given us everything we wanted?
Full Review - Android CentralOctober 21, 2023
Sony WF-1000XM5 review: Still doing the right thingsSony proves it's still got it for top class wireless earbuds, but others are closing the gap fast. Sony makes these earbuds fit better.
Full Review - Android AuthorityLily Katz on August 5, 2023
Sony WF-1000XM5 review: Should you buy these true wireless earbuds?Sony's flagship earbuds are smaller and lighter than before but what else has changed? Find out in our Sony WF-1000XM5 review.
Full Review - What Hi-Fi?What Hi-Fi? on December 7, 2023
Sony WF-1000XM5 reviewWhat Hi-Fi? Awards 2023 winner. It's all change for Sony's new premium wireless earbuds
Full Review - HarwarezoneKenny Yeo on March 2, 2024
Sony WF-1000XM5 review: It's undoubtedly Sony's finest, but does that make it the best?The last flagship Sony earbuds were so close to being perfect. Has Sony finally nailed it? #sony #wf1000xm5 #tws
Full Review - Pocket-lintVerity Burns on July 24, 2023
Sony WF-1000XM5 review: Still great, but the competition looms largeSony's popular noise-cancelling buds are back for round number five, but can they still land the knock out blow to the competition?
Full Review - SlashGearRob Rich on July 24, 2023
Sony WF-1000XM5 Review: The Best Wireless Earbuds Retain The Crown - SlashGearSony's new WF-1000XM5 earbuds keep everything good from the previous generation and amplify the rest -- but are they worth the cash?
Full Review