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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7885 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the Soundbar Setup's exceptional sound quality, ease of installation, and the professionalism of the technicians. Positive feedback also highlights the technicians' knowledge and efficiency in addressing setup issues. While some customers experienced issues with the soundbar's functionality and remote control, the overall experience was largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 7,885 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geel Squad did a fabulous job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Awesome set up by Total tech. Very pleased with the sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Glad we contracted an expert

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were debating on whether to install our new TV and sound at ourselves but are convinced we made the right choice contracting an expert.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressive Expertise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks Squad’s sound bar service exceeded my expectations. Scheduling was easy, and the installation was quick and professional. The technician optimized the settings to perfection, delivering exceptional audio quality. Highly recommended for anyone looking to upgrade their sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time and polite and professional and and did a great job

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Outstanding installation!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. An outstanding installation job!!! I couldn’t have been happier

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great job and almost looks like a real fire

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional work done by the two gentlemen from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rolando & Eduardo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The arrival was prompt. The Geek Squad had the needed expertise and setup every part of the tv and sound bar with my existing cable and hdmi connections. Rolando explained the use of the new TV and programmed my existing cable remote for seamless operation.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar is awesome. Love the bombing sound coming out and able to adjust for what ever you may be viewing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service with a smile;)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new ROKU 65” tv Great picture and easy to toggle thru channels. Got hooked on ROKU app - watching DATELINE a lot. The delivery guys were great ! Took very good care of my tv and my belongings. They cleaned up afterwards. They didn’t leave until the entire set up was done and that I was satisfied. Tx guys

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Has great sound my only problem with it is it stop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has great sound my only problem with it is it stops working a lot and it’s not working right now I need help and getting it working again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really great sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs were respectful, courteous, professional and definitely knew what they were doing. Our system is working great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Terrific install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hanging the tv on the wall 85 inches was great but when they hooks up the sound system look out tv has never looked and sounded this good

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GeekSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a fabulous job neat and quick. They also was very professional and polite and knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Good news the Geek Squad is here!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very perfectional very knowledgeable. Came into my place with great care very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was contacted well ahead of time. They set up my new TV and hooked up my soundbar system. They then proceeded to make sure everything worked. Finished by showing me how it all worked. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service was absolutely necessary for my theater setup. They provided a great service and the setup was nice. Would recommend them to anyone who needs a professional setup with there theater setup or any other setup from there products.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Soundbar too close to TV as per directions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were clean quick and efficient did a good job took all the packing and boxes with them the only problem was after reading the directions the sound bar should be mounted at least 2 in below the TV. They mounted it only one half inch below the tv so I had to take it down drill new holes and reinstall it now I have two holes to patch other than that all is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! He got my soundbar and surround speakers working great!

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    After the fourth visit, the equipment worked

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased several thousand dollars of equipment from Best Buy. I followed the salesman's advice and purchased the equipment he recommended. The original installation went well except the remote was not programmed completely and AVR did not work. Another AVR was brought exchanged and was set up and there were further problems. Another visit was completed and the equipment was repaired and worked as planned. I had to then reterminate all wiring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Above and Beyond expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation. Would say above and beyond expectation. Installer/Michael knew what he was doing. Installation of Television being wall mounted and then being connected through AV receiver isn't a simple task . He took the time to make sure all settings were correct and that I was satisfied. Only downside was having to wait a couple weeks for this 77" beauty to come home.

    I would recommend this to a friend
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