Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 3587 reviews
(3,587 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
to a friend
Rated 2 out of 5 stars
Poor customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took 3 trips to local store to finally get someone to help me schedule my install.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Prepare for a LOONNGG wait on phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone rep wasn't very helpful. Original phone rep booked my install appointment at wrong location and price. New rep stated she saw the appt and details but wouldn't honor pricing of booked appt. SMH
I would recommend this to a friendRated 1 out of 5 stars
Check your installer's experience level first!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first instalker did such a disasterous job that car parts needed to be ordered to fix what he broke. Best Buy is supposedly ordering the parts to fix the car but it has been two weeks and we are told they are waiting for the corporate credit card o buy them. The second installer tried to redo the job, but this radio and speakers just sounds awful.
No, I would not recommend this to a friendRated 2 out of 5 stars
Installed my car speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My door is falling off. The installer did not fastened the inside door properly
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to upload your review! We know how important your vehicle is to you, so we appreciate that you decided to come to us for your install. That said, it was never our intention to return the car in worse wear than you left it, so we're grateful that you let us know the door was not installed properly. Please work with the store that did the install, so they can get this corrected.
Rated 1 out of 5 stars
Your installation sucks!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Five days after having two front speakers installed in my car, the sound on the right side stopped. I can’t get it fixed at Best Buy because the store is closed due to the COVID-19 pandemic. I don’t blame Best Buy for the pandemic, but how about getting the installation right the first time?
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Installation quality not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer left wires visible. Mic doesnt work. Broke a clip to the dvd player now I have to tape it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bought Car speakers at Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers that they said I needed for my rear door were the wrong ones which I didn't know until I went to get them installed from the Best Buy technicians... they pulled off the door panels and said these will not fit so I ended up having to waste time and return everything thoroughly disappointed
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we want it to, or when the wrong products are ordered. We're sorry for any inconvenience this may have caused you, and hope that you give us an opportunity to do better in the future.
Rated 1 out of 5 stars
Wow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Carlos and miseal were definitely not wanting to be there. They called me 3 times to tell me the car was ready when I told them on the first call I would be there in an hour. Then waited 25 mins to pick up my car and to just have they say u needed back speakers.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. They tried to have us spend $700 for an amp we didn’t need
No, I would not recommend this to a friendRated 1 out of 5 stars
Dissapointed Totally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Guy didn't know nor have access to the proper information to do my install. The visit streted with why do you want to do this it won't improve your sound. If he can't figure or know how to access the rear deck then how does he know what will or will not improve sound. The bottom line is he doesn't know what he's doing.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker Installation was not explained well at all. It should be explained that you have to pay for each speaker install. One of the associates should have explained that too well. Never got my speakers installed and asked for my money back.
No, I would not recommend this to a friendRated 2 out of 5 stars
Giving the Manager credit for correcting problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer didn't read the install instruction that the purchaser purchased. It took 5 hours of waiting.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install was good after 3 trips to get it done due to scheduling screw up by store.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad is a letdown
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek was sick so didn’t get speakers installed and had to wait another month out. No thanks, can do this easily myself shouldn’t have to pay a lot to be scheduled for something so far and is easy as hell to do.
No, I would not recommend this to a friendRated 1 out of 5 stars
take the time to do it yourself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my system sounded great, left my car to get speakers installed. the speakers work great but my amp was not connected and didn't sound the way I dropped it off. They are quick to charge you and send you on your way.They don't double check their work and know next time to do the install myself. (lesson learned).
No, I would not recommend this to a friendRated 1 out of 5 stars
I will never go there again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By far the worst experience I ever had with Best Buy. I still have doors speaker wire hanging down and my speakers is broken
No, I would not recommend this to a friendRated 1 out of 5 stars
This is Best Buy at its worse!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No availability of any staff and the phone wait was absurd - You never talk directly to the store and they use call centers. There is no flexibility - If you cancel your appoint - you are SOL. This is Best Buy at its worse!
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Service and install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They installed my new speakers and the next day my power windows stopped functioning. When calling to talk about this, the digital operator of the store said that they weren't accepting calls at the time... almost an hour before closed.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Absolutely terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not even one star. Terrible experience! Half tail workmanship and didn’t even complete the job. Do not take your car to BEST BUY. We will be canceling everything with this company. Run far away from these technicians!
No, I would not recommend this to a friendRated 1 out of 5 stars
Install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took forever to get an appt and when we did had to go to the opposite side of town which took about 45 min to an hr each way and when the work was done found out they messed up a passenger door so had to return to have it fixed which took another 45 min to an hr each way. Smh
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your thoughts with us. We know how inconvenient it can be to have to travel for services, especially if a return trip is needed for a correction. We apologize for your installation having been more complicated than anticipated. It is our hope your next visit lives up to the superior experience we strive to provide.
