Customer Ratings & Reviews
- Model:
- 1EN4.052.10
- SKU:
- 5863083
to a friend
- Cons mentioned:Small screen
Far from right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up is straight forward but time consuming. Downloading the map and getting it installed took a lot of time. Search-ability on my Garmin was a lot more easy and intuitive. In this, one needs to add the city/ town first then the lane and only then do you add the building number. In most cases you may not have a specific lane. Ideally it should have been the other way around. Regretting my purchase. Unfortunately, I crossed the 14 day return period else I would gladly returned and got myself an upgraded, larger screen GPS.
No, I would not recommend this to a friend - Cons mentioned:Signal
GPS: Get People Stuck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This GPS was terrible. I went on a 1600 mile road trip one way and it was searching for signal 90% of the time. No clouds, flat open land, nothing to block the GPS signal at all, and this thing wouldnt find signal. Luckily I had a general idea where I was going or I would have been lost somewhere in Wyoming or Montana.
No, I would not recommend this to a friend - Cons mentioned:Signal
Constantly searching for signal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3x of use the gps constantly searches for signal and never finds it. TomTom tech support has just transferred us to different people who have been unable to fix the problem.
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hey Mlf1, I'm very sorry to hear you've been having a tough time getting a GPS signal on your VIA 1415M. I have included a link to our support pages for assistance in recovering the signal: http://bit.ly/2qqiCil. Please also note that we have a one year manufacturers warranty, and can replace your VIA if it is not receiving a signal and is within warranty. Cheers - Roy at TomTom
Complete Waste & Poor Navigation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I connected this to my PC and allowed the updates, etc per the instructions and this still wasn't good. I was late for appointments with this because in the middle of navigation it would completely stop. Several times I would look down and see it was no longer responding. My iPhone works better. Returned and back to using my phone.
No, I would not recommend this to a friend- Cons mentioned:Small screen
Terrible Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to register with Manufacturer, not user friendly, hard to read screen. Returned it to store. Clerk said she wasn't surprised.
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .I'm sorry to read that you decided to return the device. We value user feedback and use it to constantly improve our products. In the last 3 months we have released 2 updates that included new features, some of which were based on user feedback.
- Cons mentioned:Small screen
The screen is so small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this because it's on sale and much cheaper than Garmin. But I have to return just one day later as the screen is horribly small and it took me minutes to complete an address.
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hi Emale,
We're sorry to read that you decided to return the device as we are working on various improvements, some of which are based on user feedback. We also have a 5 inch screen available - the VIA 1515M GPS. Let us know if we can assist you with anything else.
- Cons mentioned:Signal
This GPS is too bad.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Tomtom GPS is sucks, signal is too bad. Reget now.
I would recommend this to a friend Fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Tom Tom and had to return it 48 hrs later. It would not synch up the three GPS satellites. I let it sit there for the entire day I was at work and it wouldn't even synch to ONE out of the three satellites. It wouldn't recognize my home address either. Pay the extra and buy the Garmin brand, With them you get quality and ease of use.
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hi there, we’re really sorry to hear you didn’t get a great impression of our VIA. Often if one of our items has been in storage for a while it can struggle, but it certainly shouldn’t take a day to connect any of the 6 satellites. This would of required some troubleshooting with us. I understand you don’t have the product any longer, but for anyone that might be reading this and it sounds familiar please do not hesitate to get in contact with us here inbox.reviews@tomtom.com and we’d be more than happy to find a solution for you. You can also give this link a go: http://bit.ly/2kCmLbz. Cheers, Sam from TomTom.
- Cons mentioned:Incorrect address
Do not like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item do not take me to the address i put in only near by addresses.
No, I would not recommend this to a friend - Cons mentioned:Small screen
Not what I thought it would be
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mapping system was very small, hard to follow.
No, I would not recommend this to a friend Don't waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, horrible, waste of money. It doesn't work. It loses connection and leaves you with out knowing where to go till it finally reconnects only to continue to keep losing it again and again. Bought and went on a road trip. The only saving grace was we found another Best Buy and exchanged this for one that worked.
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hi there,
Really sorry that you were stuck with a faulty GPS. However, I'm glad you got the unit swapped out for another device in working order. If you need any help with setting this new one up, please give us a call and we'd love to assist!
The number is 877-757-7137, and the lines are open Monday - Friday: 9:00 a.m. to 8:00 p.m. EST.
Cheers,
- Cameron at TomTom
cleared my maps
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my tomtom June 18, 2017. It seems it automatically erased all my maps i had downloaded and tried to reload them tonight...after 5 hours, was still not even 1/2 done. I believe i have a defective tomtom. I do not have receipt but you can bet i will be making a trip to best buy ASAP. not impressed.
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hi there, so sorry to hear that you have had problems updating your maps.
You can find some useful information in the link below :-
http://bit.ly/2BWwT7C
Please contact us if you need any assistance at all :-
Phone number: 877-757-7137 / Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
Cheers, Becky@TomTom
Choose another gps
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GPS won't turn on and it has not even been 1 month. The first time I used it, it worked great. I usually like Tom-Tom. I took this down to FL on vacation, and it would not turn on. I had only used it 3 times!
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hi Kathi,
I am sorry to hear that the TomTom Via 1415 will not turn on anymore. What you described should not happen. Unfortunately, based on your review I cannot comment on what the cause might be. Therefore I would like to suggest that you contact our Customer Care Department. This way our agents are able to take a closer look. Please contact us on direct line 866 486 6866 or via the following page http://bit.ly/1Rk5Yp3.
Don't waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After the third time using the GPS, it constantly says searching for a signal. It doesn't ever find a signal though. TomTom tech support has not been able to assist in anything other than providing me with different phone numbers to call.
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hi there,
Really sorry to hear you've had some issues with the device not finding a GPS signal. It seems like this device could benefit from an update - we strongly recommend doing this as soon as you receive it, because it may have been on the shelf for some time before purchase.
You can update the operating system and maps on your device by using MyDrive Connect. Follow this link to download the program to your computer: http://bit.ly/2whUu3C
From there, simply log in with your TomTom account and connect your device via USB. Check for updates. The most important one in this case will be called QuickGPSfix - once installed, this means your device will find a satellite signal much faster.
If you need any further support with this, please give us a call! We'd love to help - 877-757-7137 (Monday - Friday: 9:00 a.m. to 8:00 p.m. EST).
Wishing you a safe time on the road,
- Cameron at TomTom
quit working after 2 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed in this gps. I have used it only 2 months and it has already quit working. It has been very unreliable. I have used other brands in the past with no problems.
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .We are sorry to hear you are having issues with your VIA 1415M, please contact our support team at 1 866 486 6866 and we will have it corrected.
It stopped working after only 1 month of use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after only 1 month. I need to return it for another one. Maybe the one I purchased was just faulty. Hopefully the next one will work.
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .We are sorry to hear about your experience, if you have not already swapped it at the store please call our customer support team at 1 866 486 6866 for assistance.
Pass on this gps
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At least half of the addresses that I have put in this gps, it doesn't recognize. Graphics are terrible as well. Useless
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .Hello Chos, we are sorry to see that you were unhappy with the Via 1415m and had difficulties with address searches. If you would like to discuss this us directly please contact TomTom Customer Care via the channels in this link – http://bit.ly/1Rk5Yp3
sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this thing got me lost several times and kept losing gps signal i mean gps are to help get to a place not to get you lost
I would recommend this to a friendGps
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 uses it did not work. In the process of getting another one from the manufacturer or my money back
No, I would not recommend this to a friendBrand response from TomTomCommunityManager
Posted .We are sorry to hear about your experience, if you have any questions about your replacement order please call our customer support team at 1 866 486 6866.
Stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband got this item a little over a month ago. He needs it for work. It stopped working already.
No, I would not recommend this to a friend
What experts are saying
